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Find the latest news and information on customer contact from ComputerWeekly.com and the web.

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Rail telesales firm FirstInfo upgrades customer contact system
Enterprise Software Rail telesales firm FirstInfo upgrades customer contact system Rail telesales firm FirstInfo is upgrading its sales system with a Fujitsu system to improve customer service. FirstInfo... http://www.computerweekly.com/Articles/2008/01/15/228918/rail-telesales-firm-firstinfo-upgrades-customer-contact.htm
Getting everyone online could boost UK economy by £22bn
...out on £1bn worth of savings as a result. It estimates that government could save at least £900m a year in customer contact costs if all digitally excluded adults made just one electronic contact a month. Of the ten million offline... http://www.computerweekly.com/Articles/2009/10/13/238111/getting-everyone-online-could-boost-uk-economy-by-22bn.htm
Will sousveillance transform Government?
...questions also apply to those in the private sector who are looking to use of social networking technologies to improve customer contact and understanding. Bookmark and Share Tags: Democratic Accountability Information Society Transformational... http://www.computerweekly.com/blogs/when-it-meets-politics/2007/12/will-sousveillance-transform-g.html
Cisco and Salesforce.com put SME customers in the cloud
...platform Credit: Henryk T. Kaiser/Rex Features Small and medium-sized companies will be able to run their customer contact applications online. This follows yesterday's deal, struck between network equipment maker Cisco and online customer... http://www.computerweekly.com/Articles/2009/10/06/238003/cisco-and-salesforce.com-put-sme-customers-in-the-cloud.htm
Case study: Businesses benefit from consolidation
...service: SaaS streamlines online customer contact for Comet When Comet established...software to improve its online customer contact processes. Simon Parkinson...house systems to support the customer contact process that were time-consuming... http://www.computerweekly.com/Articles/2009/09/21/237785/case-study-businesses-benefit-from-consolidation.htm
Salesforce.com Phishing & Security Awareness
...Salesforce.com (SFDC) has been caught with its pants down after phishers persuaded an employee to hand over customer contact details." That SFDC customers have been specifically targeted should not come as a surprise. The SaaS and... http://www.computerweekly.com/blogs/stuart_king/2007/11/salesforcecom-phishing-securit.html
Children’s Mutual has no regrets on reaching milestone
...for The Children's Mutual after the outsourcing supplier took over the administration of funds, including IT and customer contact, in 2004. The Child Trust Fund is a savings and investment account for children set up by Tony Blair's government... http://www.computerweekly.com/Articles/2009/03/20/235358/childrens-mutual-has-no-regrets-on-reaching-milestone.htm
Accenture and Cisco form enterprise agility group
...suppliers in a wide range of industries. The Accenture and Cisco Business Group's first three offerings: Customer contact transformation systems to help companies win and retain customers through customer service. Unified communications... http://www.computerweekly.com/Articles/2009/02/24/234977/accenture-and-cisco-form-enterprise-agility-group.htm
EDF Energy rolls out faster customer field contract contract platform
...service in the field using the rostrvm call platform. The system is first being used at the utility's Hove customer contact centre. "This time last year, contract processing was primarily a manual process in the back office. Today... http://www.computerweekly.com/Articles/2008/03/05/229708/edf-energy-rolls-out-faster-customer-field-contract-contract.htm
Public sector remains wary of Southwest One
...shared services shop for IT, finance, human resources, property management, purchasing, facilities management, customer contact centres and services to schools. It even offers IT transformation services, so organisations joining it can... http://www.computerweekly.com/Articles/2009/02/27/235054/public-sector-remains-wary-of-southwest-one.htm
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Capabilities for Controlling Customer Contact
...s Time To Go Green Bringing Clarity to Unified Communications Implementations » Capabilities for Controlling Customer Contact Author: Roger Sumner Last month at the Internet Telephony show in Los Angeles, Aspect Unified IP received... http://aspectblog.12hna.com/2008/10/02/capabilities-for-controlling-customer-contact/
Optimizing Customer Contact with SAS
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In-depth: The Unified comm opportunity in the call centre part 1
Sabio announces Gold sponsorship for CCA's Global Customer Contact Convention
Amcat Wins TMC Labs Innovation Award for Unified Customer Contact Management
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Leading Analyst Firm Positions Oracle in Leaders Quadrant in Magic Quadrant for CRM Customer Contact Centers
...Oracle in Leaders Quadrant in Magic Quadrant for CRM Customer Contact Centers Oracle Corporation. (PRNewsFoto/ORACLE...Leaders Quadrant in Gartner's Magic Quadrant for CRM Customer Contact Centers is further proof of our leadership in the... http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&STORY=/www/story/04-09-2008/0004789380&EDATE=
ContactLife : customer contact - people & solutions
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Freelance Developer | Stockport, Cheshire, UK | £22.22 per hour
Secure Copy Version 5.0.2
Vanguard Communications: Call Center and Customer Contact Consultants
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