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Find the latest news and information on customer complaints from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CUSTOMER COMPLAINTS

Unseen spam costs growing, according to report
...campaigns, guidance to subscribers and free security software, " it said. Last year, providers relied mainly on customer complaints to detect spam now they are more proactive in monitoring spam traffic peaks. Although more providers processed... http://www.computerweekly.com/Articles/2008/02/25/229560/unseen-spam-costs-growing-according-to-report.htm
Ofcom acts over promised broadband speeds
...act on promised broadband speeds. The Ofcom consumer panel wrote to Ofcom chief executive Ed Richards about customer complaints about not getting anything near promised maximum broadband speeds from providers. Richards has responded to... http://www.computerweekly.com/Articles/2007/12/20/228683/ofcom-acts-over-promised-broadband-speeds.htm
Dell shifts support calls after customer complaints
...Register | Login Dell shifts support calls after customer complaints Tuesday 25 November 2003 09:59 Dell has...the companies to move jobs back to the US after customer complaints. Weisblatt was unable to cite a previous example... http://www.computerweekly.com/Articles/2003/11/25/198908/Dell-shifts-support-calls-after-customer-complaints.htm
Poor IT stresses contact centre workers
...Monday 04 August 2008 05:20 UK-based contact centre workers see poorly performing IT as more stressful than customer complaints, according to research from YouGov. The Voice of the Contact Centre Agent research project, commissioned... http://www.computerweekly.com/Articles/2008/08/04/231740/poor-it-stresses-contact-centre-workers.htm
Lloyds TSB to outsource 210 IT roles to India
...when it opened its first Indian call centre. While some of the jobs have been brought back into the UK following customer complaints, the bank said it did not have plans to bring back office roles such as IT back to the UK. Union officer John... http://www.computerweekly.com/Articles/2007/08/09/226088/lloyds-tsb-to-outsource-210-it-roles-to-india.htm
One2One automates billing system
...system online by call centre staff and better, faster and easier to read information for support staff No more customer complaints about errors and late bills IT doesn't get mentioned in management reports for the wrong reasons! What... http://www.computerweekly.com/Articles/2000/03/30/175423/one2one-automates-billing-system.htm
Outsourcing customer care
...be low-skilled and receive low pay. They may not a be given the information or training required to deal with customer complaints or complex queries. The workload can also be monotonous. Repetitive queries, particularly when the customer... http://www.computerweekly.com/Articles/1999/12/01/179154/outsourcing-customer-care.htm
White paper: protect your ability to deliver valued services
...Application Service Providers (ASPs), and others. It consumes bandwidth, increasing infrastructure expenditures. Customer complaints tie up the help desk, increasing operational costs. Worst of all, the resulting dissatisfaction encourages churn... http://www.computerweekly.com/Articles/2009/11/17/239193/White-paper-protect-your-ability-to-deliver-valued.htm
Communication problems cost SMBs up to €3,900 per employee
...communications; inefficient communications co-ordination between staff; barriers to collaboration; time lost answering customer complaints using different channels. These issues were combining to deprive SMBs of 17.5 hours’ productive time every... http://www.computerweekly.com/Articles/2009/03/03/235103/Communication-problems-cost-SMBs-up-to-3900-per-employee.htm
IKEA uses business analyser app to improve ERP roll-out
...profitability. Specifically, the company has reported an improvement in product availability, a reduction in customer complaints and a reduction in time required to process orders. In addition, IKEA Components reports reductions in the... http://www.computerweekly.com/Articles/2008/08/22/231934/IKEA-uses-business-analyser-app-to-improve-ERP-roll-out.htm
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All ResultsNews and blogs from the web - CUSTOMER COMPLAINTS

HP adds Snow Leopard printer drivers after customer complaints
... HP adds Snow Leopard printer drivers after customer complaints Update from Apple adds 38 more inkjet, laser...Leopard HP adds Snow Leopard printer drivers after customer complaints Apple fixes Flash snafu in Snow Leopard, patches... http://www.computerworld.com/s/article/9137905/HP_adds_Snow_Leopard_printer_drivers_after_customer_complaints?source=rss_news
BT Business Insight - Articles - How to handle customer complaints
Cooking up success: Grill maker cuts call-center volume, customer complaints with CRM
HP adds Snow Leopard printer drivers after customer complaints
APC re-energises channel programme
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All ResultsOther content from the web - CUSTOMER COMPLAINTS

If your business is suffering due to customer complaints about poor service or finding difficulty in expanding the business due to your outdated information system it is time you must go for implementation of eresource ERP.
...European Media If your business is suffering due to customer complaints about poor service or finding difficulty in expanding...July 2009 If your business is suffering due to customer complaints about poor service or finding difficulty in expanding... http://www.itbinternet.com/pr/29603
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