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All ResultsResults from Computer Weekly - CUSTOMER CALLS

How a software engineer coped with India’s biggest corporate fraud
...the fraud? "I called the sales teams and told them what was coming so they would be prepared to handle their customer calls. The news broke at 05.15 UK Time, so we had about three hours to compose ourselves." Q. As a software engineer... http://www.computerweekly.com/Articles/2009/09/04/237527/How-a-software-engineer-coped-with-Indias-biggest-corporate.htm
Bridging the information gap
...Software Bridging the information gap When a customer calls insurance company Martinez and Partners, staff can...largely automated, but most of all it means when a customer calls and wants a risk management report, we can easily... http://www.computerweekly.com/Articles/2008/11/14/233400/bridging-the-information-gap.htm
Leek United rolls out IP telephony system
...the head office had 100 analogue telephones, which have been replaced with a digital phone on every desk. When a customer calls, all the information required can be made available to the call-centre worker, depending on what product the customer... http://www.computerweekly.com/Articles/2008/01/25/229102/leek-united-rolls-out-ip-telephony-system.htm
Get real value from real-time systems
...Herschel. A key challenge here is that the performance of most call centres is measured on how quickly they answer customer calls. Cross-selling and up-selling slows this process down. Therefore, organisations often find they need to... http://www.computerweekly.com/Articles/2007/12/24/228578/get-real-value-from-real-time-systems.htm
How to make money by going green
...same regional accents, to take customer calls. Staff benefit from flexible...working from home cannot take customer calls just as well as someone who drives...environmental impact work customer calls ken harvey lcd monitors... http://www.computerweekly.com/Articles/2007/01/08/220980/How-to-make-money-by-going-green.htm
IT to keep retailers moving through the slowdown
...such as Argos are looking to optimize their supply chains to make sure that the right goods are on the shelf when the customer calls. Mike Yowerth, Tesco's group technology and architecture director, says along with other parts of the business... http://www.computerweekly.com/Articles/2008/06/26/231252/it-to-keep-retailers-moving-through-the-slowdown.htm
Special Reports | ComputerWeekly.com
...information gapPosted:16:27 14 Nov 2008 When a customer calls insurance company Martinez and Partners, staff can...information gapPosted:16:27 14 Nov 2008 When a customer calls insurance company Martinez and Partners, staff can... http://www.computerweekly.com/Home/special-report.htm
Call centres: breaking the bottleneck
...administration team to handle the customer calls. They would take a call, enter...high volume," he concedes. Customer calls also have to be matched against...administrators taking incoming customer calls could hook into the RR database... http://www.computerweekly.com/Articles/2000/06/08/175464/call-centres-breaking-the-bottleneck.htm
One2One automates billing system
...updated to record that the customer has been billed and when payment is expected, in order to be prepared for any customer calls coming into the call centre to query the bill. "We do this every two days, 365 days a year," says Murphy. ... http://www.computerweekly.com/Articles/2000/03/30/175423/one2one-automates-billing-system.htm
Notts housing association rolls out VoIP to cut costs
...lot of money. The more we save, the more houses we can build.” A new IP call centre will handle in-coming customer calls. NCHA tenants will be able to contact any relevant department using a single 0845 number for a low call charge... http://www.computerweekly.com/Articles/2006/06/22/216582/notts-housing-association-rolls-out-voip-to-cut-costs.htm
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All ResultsNews and blogs from the web - CUSTOMER CALLS

Yext raises $25M to help local businesses get more customer calls
...help local businesses get more customer calls Anthony Ha, VentureBeat10...help local businesses get more customer calls 5 O’Clock Roundup: Comcast...help local businesses get more customer calls 5 O’Clock Roundup: Comcast... http://www.thestandard.com/news/2009/10/01/yext-raises-25m-help-local-businesses-get-more-customer-calls
Lawn Doctor Pays Attention to Customer Calls
They walk the line
Q is for Quality, not Queues
Webinar to Focus on Dealing with Angry and Crazy Customer Calls
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All ResultsOther content from the web - CUSTOMER CALLS

Q is for Quality, not Queues
...conjunction with a Numara FootPrints helpdesk system and is able to produce statistics to monitor the time taken to respond to customer calls and also to record any calls that should not have come into the technical support department. This is enabling... http://www.realwire.com/release_detail.asp?ReleaseID=14593
Customer Calls Spend - KnowledgeStorm Spend Management Results for Customer Calls Spend
Freelance Program Account Manager | Twickenham, Middx, UK | £27.78 per hour
Newgen Software: Events
Import Customer Calls - KnowledgeStorm Customer Service Results for Import Customer Calls
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