Results for the tag, crm success.

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Risk Management UK firms highlighted as top CRM success stories Analyst firm the Aberdeen Group this week...identifies the top 12 customer relationship management (CRM) success stories in Europe - and five of them are UK-based... http://www.computerweekly.com/Articles/2002/02/28/185482/uk-firms-highlighted-as-top-crm-success-stories.htm
...Microsoft and Siebel, there is no shortage of options or marketing dollars to convey the speed and simplicity of the path to CRM success. The vision is undoubtedly an appealing one. CRM technology allows companies to automate customer-facing activities... http://www.computerweekly.com/Articles/2006/02/09/208202/get-a-handle-on-crm.htm
Software Rate IT chiefs by the customer value they add Siebel's Steve Rogers suggests routes to CRM success Millions of pounds have been spent on state-of-the-art CRM systems and high-tech call centres yet many people feel that... http://www.computerweekly.com/Articles/2003/06/06/195051/rate-it-chiefs-by-the-customer-value-they-add.htm
Software UK firms are getting CRM all wrong Many companies measure CRM success wrongly but still believe the software. Daniel Thomas reports UK firms often adopt the wrong return on investment (ROI) measurements... http://www.computerweekly.com/Articles/2002/12/05/191390/uk-firms-are-getting-crm-all-wrong.htm
...priority in the competition for investment. Source: EDS Solutions Consulting UK CRM Report Leeds City Council's CRM success While many in the private sector have struggled to exploit their large CRM investments, some public sector organisations... http://www.computerweekly.com/Articles/2003/03/05/192904/larger-companies-still-failing-to-see-payback-from-their-crm.htm
...should follow a number of stages: Firstly, a base line identifying the company's current position in terms of CRM success should be put in place to provide a benchmark against which to measure achievements. Companies must to look beyond... http://www.computerweekly.com/Articles/2001/06/15/180783/the-truth-behind-the-failure-of-crm.htm

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