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All ResultsResults from Computer Weekly - CRM INITIATIVES

CRM initiatives fail due to lack of integration
Corporate customer relationship management (CRM) initiatives that lack integration between internal systems often...thorniest issues facing companies trying to implement CRM initiatives. The study questioned 225 senior CRM decision... http://www.computerweekly.com/Articles/2001/10/18/183199/crm-initiatives-fail-due-to-lack-of-integration.htm
Three-quarters of European firms to expand CRM projects this year, says Gartner
... "The responses indicated that some budgets for CRM initiatives were negatively impacted, but earlier budget allocations for CRM initiatives largely remained in place," said Gartner analyst... http://www.computerweekly.com/Articles/2009/01/29/234498/Three-quarters-of-European-firms-to-expand-CRM-projects-this-year-says.htm
Virgin Media improves data mining to boost sales
...customers. Virgin Media analysts will use KXEN's technology to improve the accuracy and relevance of ongoing CRM initiatives. Bringing together ntl, Telewest, Virgin Mobile and Virgin.net into a single organisation left Virgin Media... http://www.computerweekly.com/Articles/2007/11/28/228335/Virgin-Media-improves-data-mining-to-boost-sales.htm
Maximising the benefits from CRM
...basis. Furthermore, Gartner adds, companies that use a strategic framework to estimate, plan and promote their CRM initiatives, are twice as likely to achieve success. This podcast will aim to highlight just how the appropriate deployment... http://www.computerweekly.com/Articles/2008/02/21/226121/Maximising-the-benefits-from-CRM.htm
Knowledge management giving enterprises competitive advantage
...improving the quality of information in large organisations. Indeed, the focus of customer relationship management (CRM) initiatives would seem to be shifting from automating processes and collecting data to enabling more sophisticated analysis of... http://www.computerweekly.com/Articles/2005/07/28/211132/knowledge-management-giving-enterprises-competitive.htm
Carphone Warehouse expects 12-month ROI on CRM project
...third-party information, providing a more rounded view of the customer. “The software enables us to launch CRM initiatives that will improve customer service, intelligence on sales opportunities and stronger marketing campaigns,” Kent... http://www.computerweekly.com/Articles/2004/04/08/201708/Carphone-Warehouse-expects-12-month-ROI-on-CRM-project.htm
The problem with customer relationships
...Enterprise Software The problem with customer relationships A CRM system can boost sales and profits, but many CRM initiatives are doomed to fail. Cath Everett finds out why a major philosophical shift is needed The goal of implementing... http://www.computerweekly.com/Articles/2002/03/15/185259/the-problem-with-customer-relationships.htm
Knowledge management giving enterprises competitive advantage
...improving the quality of information in large organisations. Indeed, the focus of customer relationship management (CRM) initiatives would seem to be shifting from automating processes and collecting data to enabling more sophisticated analysis of... http://www.computerweekly.com/Articles/2005/08/25/211506/knowledge-management-giving-enterprises-competitive.htm
Knowledge management giving enterprises competitive advantage
...improving the quality of information in large organisations. Indeed, the focus of customer relationship management (CRM) initiatives would seem to be shifting from automating processes and collecting data to enabling more sophisticated analysis of... http://www.computerweekly.com/Articles/2005/07/22/210970/knowledge-management-giving-enterprises-competitive.htm
Subscription licensing for Microsoft CRM 3.0
...Siebel. Microsoft said CRM 3.0 is designed to address the three key challenges that determine the success of most CRM initiatives: user adoption, business fit and total cost of ownership. CRM 3.0 also comes with a service scheduling module... http://www.computerweekly.com/Articles/2005/07/12/210801/subscription-licensing-for-microsoft-crm-3.0.htm
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All ResultsNews and blogs from the web - CRM INITIATIVES

Three big reasons CRM initiatives fail
...11th, 2009 Three big reasons CRM initiatives fail Posted by Michael Krigsman...receive full benefit from their CRM initiatives. Let’s examine important...major pitfalls that plague many CRM initiatives. While not a comprehensive... http://blogs.zdnet.com/projectfailures/?p=5143
Consona White Paper Outlines Customer Experience Management Focus for Successful CRM Initiatives
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Midsize manufacturers reengage with online sales; benefit from customer context
Press Release - ATG Unveils ATG Wisdom : Putting Enterprise and Customer Knowledge to Work for
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Winning Retailers More Likely to Involve Stores, eCommerce Channels in CRM Initiatives, New Study Finds
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All ResultsOther content from the web - CRM INITIATIVES

The Top 3 Reasons CRM Initiatives (Still) Fail - And How to Avoid Them
... calendar White Paper The Top 3 Reasons CRM Initiatives (Still) Fail - And How to Avoid Them This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear... http://www.insight24.com/webcasts/content-171377_1
CRM Initiatives - Selected Publications and Reports
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Winning Retailers More Likely to Involve Stores, eCommerce Channels in CRM Initiatives, New Study Finds
QUANTOS SaRL - CRM Initiatives Spur Demand for a Host of Customer Service Technologies
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The Top 3 Reasons CRM Initiatives (Still) Fail And How To Avoid Them
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