Results for the tag, contact centre.

Find the latest news and information on contact centre from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CONTACT CENTRE

...Services Nortel automates Nestle contact centre Nortel has speeded up response...at Nestle's Swiss Nespresso contact centre, with an automated system that...and allows Nespresso to cut contact centre costs by completing more calls... http://www.computerweekly.com/Articles/2008/06/05/230956/nortel-automates-nestle-contact-centre.htm
Enterprise Software Tesco bank opens contact centre in Newcastle Retail giant Tesco is to open a contact centre for its finance operations that will employ 1,000 people. Tesco said in April... http://www.computerweekly.com/Articles/2009/10/28/238325/tesco-bank-opens-contact-centre-in-newcastle.htm
...Council signs services deal for contact centre by Lindsay Clark Tuesday...to build and manage a customer contact centre. The centre would give the...enquiries from customers. The new contact centre, named Dorset Direct, would become... http://www.computerweekly.com/Articles/2007/05/15/223892/dorset-council-signs-services-deal-for-contact-centre.htm
...methodologies, enable the delivery of the brand promise and measure the experience. It’s the employees—the contact centre agents, advocates or customer loyalty representatives—who deliver the customer experience. The technology must... http://www.computerweekly.com/Articles/2009/10/13/238074/customer-experience-management-the-next-frontier-for-support.htm
Software Council contact centre improves service level A new contact centre has meant fewer abandoned service calls...citizens. The council established its contact centre after research among 1,000 local residents... http://www.computerweekly.com/Articles/2005/12/13/213346/council-contact-centre-improves-service-level.htm
...emerged today. Basingstoke-based NewVoiceMedia said it has signed an agreement for CTE to promote its hosted contact centre solution, ContactWorld, across Europe. CTE is the European, Middle Eastern and African operation of China Telecom... http://www.computerweekly.com/Articles/2009/10/30/238365/china-telecom-enter-call-centre-market-with-uk-software.htm
...Training UK one of most expensive contact centre locations, study finds The...expensive locations to have a contact centre, according to Datamonitor...hour. Peter Ryan, head of contact centre outsourcing analysis at Datamonitor... http://www.computerweekly.com/Articles/2008/06/20/231148/uk-one-of-most-expensive-contact-centre-locations-study.htm
... SAP running HR and finance Oracle packages running housing, revenues, benefits, schools administration Contact centre software based on SQL Server and Java GVL5-20091006.1 http://www.computerweekly.com/Articles/2009/11/05/238441/cardiff-keeps-it-staff-in-innovative-insourcing-deal.htm
... National Policing Improvement Agency recommends contact centre standardisation The UK's 45 police forces should standardise contact centre technology, a report from the National Policing Improvement... http://www.computerweekly.com/Articles/2008/06/05/230962/national-policing-improvement-agency-recommends-contact-centre.htm
...call recording specialist Veritape found that 39% of contact centre managers were aware of the security rules surrounding...with these rules. The company interviewed 133 contact centre managers. The Payment Card Industry Data Security... http://www.computerweekly.com/Articles/2009/10/14/238123/call-centres-are-not-protecting-credit-card-details.htm

All ResultsNews and blogs from the web - CONTACT CENTRE

All ResultsOther content from the web - CONTACT CENTRE

ADVERTISEMENT
ADVERTISEMENT
GVL6-20091008.5