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Find the latest news and information on contact centre from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CONTACT CENTRE

Nortel automates Nestle contact centre
...Services Nortel automates Nestle contact centre Nortel has speeded up response...at Nestle's Swiss Nespresso contact centre, with an automated system that...and allows Nespresso to cut contact centre costs by completing more calls... http://www.computerweekly.com/Articles/2008/06/05/230956/nortel-automates-nestle-contact-centre.htm
Tesco bank opens contact centre in Newcastle
Enterprise Software Tesco bank opens contact centre in Newcastle Retail giant Tesco is to open a contact centre for its finance operations that will employ 1,000 people. Tesco said in April... http://www.computerweekly.com/Articles/2009/10/28/238325/tesco-bank-opens-contact-centre-in-newcastle.htm
Dorset Council signs services deal for contact centre
...Council signs services deal for contact centre by Lindsay Clark Tuesday...to build and manage a customer contact centre. The centre would give the...enquiries from customers. The new contact centre, named Dorset Direct, would become... http://www.computerweekly.com/Articles/2007/05/15/223892/dorset-council-signs-services-deal-for-contact-centre.htm
Customer Experience Management – The next frontier for support centres
...methodologies, enable the delivery of the brand promise and measure the experience. It’s the employees—the contact centre agents, advocates or customer loyalty representatives—who deliver the customer experience. The technology must... http://www.computerweekly.com/Articles/2009/10/13/238074/customer-experience-management-the-next-frontier-for-support.htm
Council contact centre improves service level
Software Council contact centre improves service level A new contact centre has meant fewer abandoned service calls...citizens. The council established its contact centre after research among 1,000 local residents... http://www.computerweekly.com/Articles/2005/12/13/213346/council-contact-centre-improves-service-level.htm
China Telecom enter call centre market with UK software
...emerged today. Basingstoke-based NewVoiceMedia said it has signed an agreement for CTE to promote its hosted contact centre solution, ContactWorld, across Europe. CTE is the European, Middle Eastern and African operation of China Telecom... http://www.computerweekly.com/Articles/2009/10/30/238365/china-telecom-enter-call-centre-market-with-uk-software.htm
UK one of most expensive contact centre locations, study finds
...Training UK one of most expensive contact centre locations, study finds The...expensive locations to have a contact centre, according to Datamonitor...hour. Peter Ryan, head of contact centre outsourcing analysis at Datamonitor... http://www.computerweekly.com/Articles/2008/06/20/231148/uk-one-of-most-expensive-contact-centre-locations-study.htm
Cardiff keeps IT staff in innovative 'insourcing' deal
... SAP running HR and finance Oracle packages running housing, revenues, benefits, schools administration Contact centre software based on SQL Server and Java GVL5-20091006.1 http://www.computerweekly.com/Articles/2009/11/05/238441/cardiff-keeps-it-staff-in-innovative-insourcing-deal.htm
National Policing Improvement Agency recommends contact centre standardisation
... National Policing Improvement Agency recommends contact centre standardisation The UK's 45 police forces should standardise contact centre technology, a report from the National Policing Improvement... http://www.computerweekly.com/Articles/2008/06/05/230962/national-policing-improvement-agency-recommends-contact-centre.htm
Call centres are not protecting credit card details
...call recording specialist Veritape found that 39% of contact centre managers were aware of the security rules surrounding...with these rules. The company interviewed 133 contact centre managers. The Payment Card Industry Data Security... http://www.computerweekly.com/Articles/2009/10/14/238123/call-centres-are-not-protecting-credit-card-details.htm
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All ResultsNews and blogs from the web - CONTACT CENTRE

Teradata launches contact centre intelligence in collaboration with Microsoft
...Home > News > Teradata launches contact centre intelligence in collaboration... Email Teradata launches contact centre intelligence in collaboration...Teradata, the new offering enables contact centre managers and business analysts... http://www.cbronline.com/news/teradata_launches_contact_centre_intelligence_in_collaboration_with_microsoft_091019
Alcatel deploys contact centre solutions for MTS: CommsUpdate : TeleGeography Research
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In-depth: The Unified comm opportunity in the call centre part 1
Frost & Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market
Telewest Communications Wins Contact Centre Association Excellence Award for Service Based on
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All ResultsOther content from the web - CONTACT CENTRE

Frost & Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market
...for its Dominance in the EMEA Contact Centre Outsourcing Market Download...on its recent analysis of the contact centre outsourcing market, Frost...comprehensive, broad range of global contact centre solutions that include contact... http://www.prnewswire.com/news-releases/frost--sullivan-recognises-teleperformance-for-its-dominance-in-the-emea-contact-centre-outsourcing-market-62323327.html
Hosted contact centre call centre solutions predictive dialling predictive dialer from MXDigital
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Contact Centre Outsourcing in Business Process Outsourcing
Bell Aliant continues to advance 2009 business plan and strategy with redesign of contact centre
Noetica - Providers of Call Centre and Contact Centre, CRM and CIM software.
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GVL6-20091008.5