Results for the tag, contact center.

Find the latest news and information on contact center from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CONTACT CENTER

...customers to use the salesforce.com CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support centre in any industry. Salesforce.com and Cisco said the... http://www.computerweekly.com/Articles/2009/10/06/238003/cisco-and-salesforce.com-put-sme-customers-in-the-cloud.htm

...handling. The network IP telephony system is based on the Alcatel-Lucent OmniPCX Enterprise platform, OmniTouch Contact Center software and OmniVista 4760 Network Management platform. VoIP has improved internal communications and enabled free... http://www.computerweekly.com/Articles/2008/02/21/229510/swinton-insurance-to-save-100000-a-year-with-ip-telephony.htm

...Offshore destinations such as Colombia, Philippines and India are the least expensive. In its Trends in Global Contact Center Outsourcing Pricing and Attrition report, the analyst said the UK is among the three most expensive in terms of price... http://www.computerweekly.com/Articles/2008/06/20/231148/uk-one-of-most-expensive-contact-centre-locations-study.htm

...Office systems, including Compact Contact Center, multimedia modules, Microsoft...Customer Response Server and IP Contact Center Express. This program is vendor...and technologies. Cisco IP Contact Center Express Specialist This credential... http://www.computerweekly.com/Articles/2007/10/22/227629/voip-certification-credentials.htm

...of a new alliance between Microsoft and Alcatel. The joint solution will bring together Alcatel's OmniTouch Contact Center Premium Edition developed on Windows Server System, Microsoft SQL Server 2005 and Microsoft Dynamics CRM 3.0... http://www.computerweekly.com/Articles/2006/04/20/215453/microsoft-and-alcatel-target-midsize-crm-market.htm

...hotel company has deployed Autonomy's Intelligent Contact Center platform to improve interaction between reservation...average revenue per phone call. The Intelligent Contact Center makes it possible for organisations to capture, share... http://www.computerweekly.com/Articles/2007/07/09/225418/hotel-chain-ups-guest-satisfaction-and-revenue-with-call-monitoring.htm

...available on one interface for both on-site and remote employees. BryanLGH also chose to deploy the HiPath ProCenter contact center system, which allows incoming patient calls and inquiries to be handled in a more efficient manner. Hopkins noted... http://www.computerweekly.com/Articles/2007/09/17/226847/hybrid-voiptdm-system-improves-patient-care.htm

...Nottingham, Beckenham, Milton Keynes and Dudley have been equipped with Nortel Communication Servers and the Nortel Contact Center platform. Fifteen smaller sites run from these hubs. Over the next six months, Bain plans to enhance the service... http://www.computerweekly.com/Articles/2007/09/11/226628/nhs-direct-boosts-service-levels-with-voice-over-ip.htm

...Business is providing the Red Cross with an advanced Contact Center Service solution, including hosted automatic call...routing, an interactive voice response service, contact center professional services, and customer premise equipment... http://www.computerweekly.com/Articles/2006/09/06/218398/voip-outsourcing-save-money-and-gain-flexibility.htm

...Cisco would benefit from Avaya's expertise in the contact center space, our research continually shows that Avaya is viewed as a stronger player in the contact center arena than Cisco," he said, adding that Cisco... http://www.computerweekly.com/Articles/2007/06/01/224473/cisco-nortel-frontrunners-in-avaya-acquisition-rumours.htm

All Other Computer Weekly Results

...com Tackles the Next Frontier in Contact Center Technologies with Service Cloud...combine to deliver a complete contact center in the cloud Service Cloud...Salesforce.com - Delivering the Contact Center in the Cloud Salesforce.com... http://www.prnewswire.com/news-releases/salesforcecom-tackles-the-next-frontier-in-contact-center-technologies-with-service-cloud-2---delivering-innovation-without-the-pain-of-upgrades-63516517.html