Results for the tag, contact center.

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...overlook. One is the customer, along with the tools the customer uses to connect to the company. The second is the contact center, where agents can use the UC infrastructure Download Whitepapers http://www.computerweekly.com/Articles/2009/11/19/238635/White-paper-What-Contact-Centers-Can-Teach-the-Rest-of-the-Organization-about-Unified.htm
...customers to use the salesforce.com CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support centre in any industry. Salesforce.com and Cisco said the... http://www.computerweekly.com/Articles/2009/10/06/238003/cisco-and-salesforce.com-put-sme-customers-in-the-cloud.htm
...of a new alliance between Microsoft and Alcatel. The joint solution will bring together Alcatel's OmniTouch Contact Center Premium Edition developed on Windows Server System, Microsoft SQL Server 2005 and Microsoft Dynamics CRM 3.0... http://www.computerweekly.com/Articles/2006/04/20/215453/microsoft-and-alcatel-target-midsize-crm-market.htm
...handling. The network IP telephony system is based on the Alcatel-Lucent OmniPCX Enterprise platform, OmniTouch Contact Center software and OmniVista 4760 Network Management platform. VoIP has improved internal communications and enabled free... http://www.computerweekly.com/Articles/2008/02/21/229510/swinton-insurance-to-save-100000-a-year-with-ip-telephony.htm
...Cisco would benefit from Avaya's expertise in the contact center space, our research continually shows that Avaya is viewed as a stronger player in the contact center arena than Cisco," he said, adding that Cisco... http://www.computerweekly.com/Articles/2007/06/01/224473/cisco-nortel-frontrunners-in-avaya-acquisition-rumours.htm
...in place, Sproul implemented a VoIP pilot to validate the deployment of a standards-based, multi-channel IP contact center application and both wired and wireless IP phones. Then a soft-client pilot was implemented, followed by a controlled... http://www.computerweekly.com/Articles/2007/07/02/225254/fixed-mobile-convergence-may-have-hidden-costs.htm
...Offshore destinations such as Colombia, Philippines and India are the least expensive. In its Trends in Global Contact Center Outsourcing Pricing and Attrition report, the analyst said the UK is among the three most expensive in terms of price... http://www.computerweekly.com/Articles/2009/06/09/231148/UK-one-of-most-expensive-contact-centre-locations-study.htm
...Office systems, including Compact Contact Center, multimedia modules, Microsoft...Customer Response Server and IP Contact Center Express. This program is vendor...and technologies. Cisco IP Contact Center Express Specialist This credential... http://www.computerweekly.com/Articles/2007/10/22/227629/voip-certification-credentials.htm
...hotel company has deployed Autonomy's Intelligent Contact Center platform to improve interaction between reservation...average revenue per phone call. The Intelligent Contact Center makes it possible for organisations to capture, share... http://www.computerweekly.com/Articles/2007/07/09/225418/hotel-chain-ups-guest-satisfaction-and-revenue-with-call-monitoring.htm
...available on one interface for both on-site and remote employees. BryanLGH also chose to deploy the HiPath ProCenter contact center system, which allows incoming patient calls and inquiries to be handled in a more efficient manner. Hopkins noted... http://www.computerweekly.com/Articles/2007/09/17/226847/hybrid-voiptdm-system-improves-patient-care.htm

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