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All ResultsResults from Computer Weekly - CONTACT CENTER

White paper: What Contact Centers Can Teach the Rest of the Organization about Unified Communications
...overlook. One is the customer, along with the tools the customer uses to connect to the company. The second is the contact center, where agents can use the UC infrastructure Download Whitepapers http://www.computerweekly.com/Articles/2009/11/19/238635/White-paper-What-Contact-Centers-Can-Teach-the-Rest-of-the-Organization-about-Unified.htm
Cisco and Salesforce.com put SME customers in the cloud
...customers to use the salesforce.com CRM application as their primary agent desktop while retaining full Cisco Unified Contact Center capabilities to operate a customer care or support centre in any industry. Salesforce.com and Cisco said the... http://www.computerweekly.com/Articles/2009/10/06/238003/cisco-and-salesforce.com-put-sme-customers-in-the-cloud.htm
Microsoft and Alcatel target midsize CRM market
...of a new alliance between Microsoft and Alcatel. The joint solution will bring together Alcatel's OmniTouch Contact Center Premium Edition developed on Windows Server System, Microsoft SQL Server 2005 and Microsoft Dynamics CRM 3.0... http://www.computerweekly.com/Articles/2006/04/20/215453/microsoft-and-alcatel-target-midsize-crm-market.htm
Swinton Insurance to save £100,000 a year with IP telephony
...handling. The network IP telephony system is based on the Alcatel-Lucent OmniPCX Enterprise platform, OmniTouch Contact Center software and OmniVista 4760 Network Management platform. VoIP has improved internal communications and enabled free... http://www.computerweekly.com/Articles/2008/02/21/229510/swinton-insurance-to-save-100000-a-year-with-ip-telephony.htm
Cisco, Nortel frontrunners in Avaya acquisition rumours
...Cisco would benefit from Avaya's expertise in the contact center space, our research continually shows that Avaya is viewed as a stronger player in the contact center arena than Cisco," he said, adding that Cisco... http://www.computerweekly.com/Articles/2007/06/01/224473/cisco-nortel-frontrunners-in-avaya-acquisition-rumours.htm
Fixed-mobile convergence may have hidden costs
...in place, Sproul implemented a VoIP pilot to validate the deployment of a standards-based, multi-channel IP contact center application and both wired and wireless IP phones. Then a soft-client pilot was implemented, followed by a controlled... http://www.computerweekly.com/Articles/2007/07/02/225254/fixed-mobile-convergence-may-have-hidden-costs.htm
UK one of most expensive contact centre locations, study finds
...Offshore destinations such as Colombia, Philippines and India are the least expensive. In its Trends in Global Contact Center Outsourcing Pricing and Attrition report, the analyst said the UK is among the three most expensive in terms of price... http://www.computerweekly.com/Articles/2009/06/09/231148/UK-one-of-most-expensive-contact-centre-locations-study.htm
VoIP certification credentials
...Office systems, including Compact Contact Center, multimedia modules, Microsoft...Customer Response Server and IP Contact Center Express. This program is vendor...and technologies. Cisco IP Contact Center Express Specialist This credential... http://www.computerweekly.com/Articles/2007/10/22/227629/voip-certification-credentials.htm
Hotel chain ups guest satisfaction and revenue with call monitoring
...hotel company has deployed Autonomy's Intelligent Contact Center platform to improve interaction between reservation...average revenue per phone call. The Intelligent Contact Center makes it possible for organisations to capture, share... http://www.computerweekly.com/Articles/2007/07/09/225418/hotel-chain-ups-guest-satisfaction-and-revenue-with-call-monitoring.htm
Hybrid VoIP/TDM system improves patient care
...available on one interface for both on-site and remote employees. BryanLGH also chose to deploy the HiPath ProCenter contact center system, which allows incoming patient calls and inquiries to be handled in a more efficient manner. Hopkins noted... http://www.computerweekly.com/Articles/2007/09/17/226847/hybrid-voiptdm-system-improves-patient-care.htm
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All ResultsNews and blogs from the web - CONTACT CENTER

Salesforce.com Tackles the Next Frontier in Contact Center Technologies with Service Cloud 2 - Delivering Innovation without the Pain of Upgrades
...com Tackles the Next Frontier in Contact Center Technologies with Service Cloud...combine to deliver a complete contact center in the cloud Service Cloud...Salesforce.com - Delivering the Contact Center in the Cloud Salesforce.com... http://www.prnewswire.com/news-releases/salesforcecom-tackles-the-next-frontier-in-contact-center-technologies-with-service-cloud-2---delivering-innovation-without-the-pain-of-upgrades-63516517.html
Aspect Contact Center: Unplugged Blog » Blog Archive » Why Does SIP Trunking Matter?
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Workforce management solutions offer guidance for making lean staffs more efficient
Agent Alliance Selects inContact as Preferred Contact Center Software Provider - Zibb.com
Additionally, Auria has begun using the Wicom IP Contact Center solution for its private and...
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All ResultsOther content from the web - CONTACT CENTER

Salesforce.com Tackles the Next Frontier in Contact Center Technologies with Service Cloud 2 - Delivering Innovation without the Pain of Upgrades
...com Tackles the Next Frontier in Contact Center Technologies with Service Cloud...combine to deliver a complete contact center in the cloud Service Cloud...Salesforce.com - Delivering the Contact Center in the Cloud Salesforce.com... http://www.prnewswire.com/news-releases/salesforcecom-tackles-the-next-frontier-in-contact-center-technologies-with-service-cloud-2---delivering-innovation-without-the-pain-of-upgrades-63516517.html
IP telephony | Contact Center - eOn Communications
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Contact Center Outsourcing in Business Process Outsourcing
Agent Alliance Selects inContact as Preferred Contact Center Software Provider - Zibb.com
Telecom Inc - professional contact center services - inbound - outbound - online
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