...all data points between The Best Practice That CompaniesIgnore Posted by Loraine Lawson on June 18, 2008 at...Competency Centers entitled, “The Best Practice That CompaniesIgnore.” In this article, she references an eBizQ survey...
http://www.itbusinessedge.com/blogs/mia/?p=400
...CRM: 5 Steps to Outfox Your Competitors By Ray Gerber CRM Buyer 09/03/09 4:00 AM PT Too often, companiesignore their customers' experiences until alarm bells are clanging, and then they make expensive, last-ditch...
http://www.crmbuyer.com/rsstory/68033.html