...marketing is abused and my mail box spammed with unsolicited messages that pile-up in my junk mail folder. Many companiesdisregard CanSpam regulations that require double-opt in procedures to be follwoed. Many times, I will be Spammed...
http://www.toprankblog.com/2009/06/how-direct-is-social-media-marketing/
...Trenches: A Practitioner's Perspective on Benchmarking When it comes to customer service, we find that too many companiesdisregard their unique sales propositions in favor of "what the other guys are doing." But copy-cat approaches don...
http://www.customersatisfactionstrategy.com/pdf/whitepaper-benchmarking.pdf