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Business Intelligence Software Southwark cuts incoming calls with One Touch Gov contact system Southwark council has reduced incoming calls from citizens with its One Touch Gov contact centre... http://www.computerweekly.com/Articles/2008/07/15/231483/southwark-cuts-incoming-calls-with-one-touch-gov-contact.htm
...voice calls max, before giving up - and that without any data stuff going on that would, well, stuff the voice calls... with the Voipex technology in place (in this case a hand-sized 300 quid appliance) we generated just short of 50 calls... http://www.computerweekly.com/blogs/it-networks-and-communications-blog/2009/07/and-now-save-money-on-your-off.html
Register | Login NHS gets cheaper calls with VoIP upgrade Tony Savvas Wednesday 25 July 2007 12:00 TheNHS N3broadband network is now offering NHS organisations... http://www.computerweekly.com/Articles/2007/07/25/225762/NHS-gets-cheaper-calls-with-VoIP-upgrade.htm
...contacting us by more traditional routes." Brown said the company's new CRM system will help to provide staff answering calls with improved knowledge. Information will be spread better around the organisation so staff can answer customer's questions... http://www.computerweekly.com/Articles/2009/04/03/235522/Tesco-may-use-social-media-to-improve-customer-service.htm
Hardware BT offers firms cheaper mobile calls with Fusion BT has made its BT Fusion fixed mobile convergence (FMC) platform available to businesses, with the promise of cheaper... http://www.computerweekly.com/Articles/2006/02/07/214091/bt-offers-firms-cheaper-mobile-calls-with-fusion.htm
...worldwide on SIP-enabled PBX systems; connecting the company website to the PBX system via click-to-call Place calls with Skype to landlines and mobile phones worldwide from any connected SIP-enabled PBX; reducing costs with Skype's low... http://www.computerweekly.com/Articles/2009/03/23/235370/Skype-allows-firms-to-make-cheap-calls-through-SIP-PBXs.htm
...and applications they already use. In the case of Salesforce.com and Skype the mashup lets users create conference calls with contacts and customers." In theory it is possible for any business to start using mashups to merge internal data... http://www.computerweekly.com/Articles/2007/05/18/223929/new-routes-with-enterprise-mashups.htm
...Sushi to bring its home delivery service back in-house. According to Walters, the IP system can integrate inbound calls with Yo Sushi's customer database and maps package, routing the calls using a non-geographical number to its London... http://www.computerweekly.com/Articles/2008/09/12/232297/VoIP-opens-doors-for-Yo-Sushi.htm
...from man-in-the-middle attacks without the need for PKI or certificate authority, Zimmermann initiated two VoIP calls with someone in the audience using iChat and then Gizmo, a free Internet phone application. "To prevent a man-in... http://www.computerweekly.com/Articles/2007/08/03/225970/voip-security-reaches-tipping-point.htm
...well as building layouts and other incident specific data, can be communicated more quickly to fire crews on route to calls, with increased reliability and fewer technical difficulties. Risk data is sent to the county's fire stations over the... http://www.computerweekly.com/Articles/2008/09/02/232106/Shropshire-fire-service-improves-delivery-of-risk-data-to-fire.htm

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