Results for the tag, call monitoring.

Find the latest news and information on call monitoring from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CALL MONITORING

Software Hotel chain ups guest satisfaction and revenue with call monitoring The Omni Hotels group has improved customer satisfaction levels and increased revenue with a contact centre product from Autonomy... http://www.computerweekly.com/Articles/2007/07/09/225418/hotel-chain-ups-guest-satisfaction-and-revenue-with-call-monitoring.htm

...and security measures. They should also ensure that service level agreements – including financial penalties, call monitoring and customer satisfaction surveys – are built into contracts, said Gartner. Dilbert Sudoku Puzzler Dilbert... http://www.computerweekly.com/Articles/2005/09/13/211763/shortages-could-affect-indian-offshoring-take-up.htm

...which makes the features and functions of the ubiquitous telephone PBX compelling." Gold said such features as call monitoring, speed dialing, leased lines, call flows and conferencing have been available within office environments for years... http://www.computerweekly.com/Articles/2007/08/16/226222/Push-voice-is-the-next-mobility-must-have.htm

...federal law allows you to monitor calls unannounced, it's still best practice to create a written policy about call monitoring and to share this information with your employees and customers. Also, if you accidentally monitor a call that... http://www.computerweekly.com/Articles/2006/07/26/217272/employee-monitoring-should-be-done-with-care.htm

...Chartered Surveyors is able to work. The business implemented a robust solution from Inter-Tel that gave it call monitoring and reporting software, unified messaging and Voice over IP connecting locations, to replace its out-of-date... http://www.computerweekly.com/Articles/2006/06/16/216373/a-valuable-solution-for-communications-for-smes.htm

...surv Chartered Surveyors is able to work. The business implemented a robust solution from Inter-Tel that gave it call monitoring and reporting software, unified messaging and Voice over IP connecting locations, to replace its out-of-date... http://www.computerweekly.com/Articles/2006/07/10/216899/case-study-a-valuable-solution.htm

...security measures. They should also be extra vigilant about service level agreements, playing closer attention to call monitoring and customer satisfaction surveys. Organisations that already outsource to India should check carefully... http://www.computerweekly.com/Articles/2005/09/20/211816/skills-crisis-hits-indian-call-centres.htm

...worked on. The call centre project was really interesting. Having never really touched on phone switches and call monitoring set-ups, etc, I found my involvement fascinating. Location Are there any pubs within walking distance of... http://www.computerweekly.com/Articles/2001/05/11/180136/i-like-where-i-work-because.htm

...advantage is its suitability for eavesdropping by warders. According to Science Dynamics, the software offers "advanced call monitoring, real-time recording and patented three-way call fraud detection". Sources in Britain's gangster underworld... http://www.computerweekly.com/Articles/2001/01/30/178180/prisoners-calls-no-longer-very-hush-hush.htm

All Other Computer Weekly Results

...Strategy Leadership Award in the Call Monitoring Systems Market Leading...Strategy Leadership Award in the Call Monitoring Systems Market. According to...leading industry analyst firm, the Call Monitoring Systems Market includes call... http://www.prnewswire.com/news-releases/nice-wins-2009-asia-pacific-frost--sullivan-growth-strategy-leadership-award-in-the-call-monitoring-systems-market-69840597.html