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All ResultsResults from Computer Weekly - CALL MANAGEMENT

Preparing for unified comms
...technology went in as Venson moved to a new headquarters building and was prompted in part by a desire for more effective call management. Venson handles a high volume of enquiries from clients. "A lot of businesses like ours have used Outlook... http://www.computerweekly.com/Articles/2008/07/07/231362/preparing-for-unified-comms.htm
Charnwood Council uses web to increase community safety
...police, have access to. Charnwood now plans to integrate the system with other internal IT systems, including its call management system. West Essex county council uses a similar system. West Sussex County Council uses internet database... http://www.computerweekly.com/Articles/2008/05/20/230752/charnwood-council-uses-web-to-increase-community-safety.htm
Friends Provident opts for Genesys intelligent telephony
...centres with an intelligent telephony system to improve call management. The company will implement the Genesys telephony...telephony system improve call services company call management uk contact Dilbert Sudoku Puzzler Dilbert... http://www.computerweekly.com/Articles/2007/05/23/224014/friends-provident-opts-for-genesys-intelligent-telephony.htm
Downtime hits ambulance service
...Tuesday 29 August 2006 02:00 London Ambulance Service has suffered seven hours of unplanned downtime on its 999 call management system since a software upgrade one month ago. A spokesman for the service said a database software upgrade... http://www.computerweekly.com/Articles/2006/08/29/218059/downtime-hits-ambulance-service.htm
Ambulance service disrupted by upgrade
...suffered seven hours of unplanned downtime on its 999 call management system since a software upgrade at the end of July...ambulance performing properly management system call management unplanned downtime based system control centre... http://www.computerweekly.com/Articles/2006/08/24/217941/ambulance-service-disrupted-by-upgrade.htm
World Cup network ready for kick-off
...company Aimetis, Citrix Systems, Extreme Networks, wireless connectivity integrator Firetide, Juniper Networks, call management systems provider MTS, voice over IP firm MultiTech Systems and video hardware provider Polycom. Related Tags... http://www.computerweekly.com/Articles/2006/06/02/216229/world-cup-network-ready-for-kick-off.htm
Health trust takes helpdesk medicine
...By using Supportworks we have greatly improved our call management and IT service, achieving much higher customer satisfaction...supportworks senior management customer satisfaction call management progress checks david jamieson Dilbert ... http://www.computerweekly.com/Articles/2005/02/08/208216/Health-trust-takes-helpdesk-medicine.htm
BT set to cut queues at Prudential
...Prudential by Cliff Saran Tuesday 13 September 2005 06:33 Pension provider Prudential is deploying new call management technology in its contact centres as part of an initiative to improve customer service. The project is part of... http://www.computerweekly.com/Articles/2005/09/13/211735/bt-set-to-cut-queues-at-prudential.htm
2Touch boosts call centre productivity
...services supplier 2Touch said it has increased staff productivity by 20% at its Sunderland call centre by using new call management software to reduce the time between calls. 2Touch makes an average of 250,000 calls a week through 250 agents... http://www.computerweekly.com/Articles/2005/09/20/211915/2touch-boosts-call-centre-productivity.htm
Call centres: breaking the bottleneck
...virtual group is disbanded. "True skills-based call management provides a significantly enhanced solution for maintaining...customer management. By delivering true skills-based call management, the JD Edwards solution should help to significantly... http://www.computerweekly.com/Articles/2000/06/08/175464/call-centres-breaking-the-bottleneck.htm
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All ResultsNews and blogs from the web - CALL MANAGEMENT

Quanta teams with Call Management Products to promote VoIP phones
Due to the global economic downturn, LCD panel maker AU Optronics (AUO) will reduce its 2009 capital expenditure (capex) to only NT$50 billion (US$1.49 billion) compared to NT$100 billion in 2008, according to the company president LJ Chen. http://www.digitimes.com/NewRegister/join.asp?view=Article&DATEPUBLISH=2008/03/28&PAGES=PB&SEQ=202
Fonality HUD call management application launches
Demand planning and collaboration solutions support S&OP
Business continuity briefs
TelcoBridges Hardware Platform Supports DriveAssist Mobile Call Management System
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The Cold Calling Podcast
...productivity. We talk about ways to use Skype (and SkypeOut in particular) as a simple but hugely effective call management system and power-dialler, and how you can integrate it into your workflow to enable you to make at least 50% more... http://www.coldcallingpodcast.com/
Telephone Call Management System - Cubix Limited
MIDPOINT CALL MANAGEMENT
Psytechnics Launches ‘Service Desk Manager’ to Drive Improved IT User Support for IP VoiceVideo
Voice & data network management- call logging, call management, call recording, single signon
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