Results for the tag, call center.

Find the latest news and information on call center from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CALL CENTER

White paper: Focus Case Study: Citrix XenApp

Whitepapers
| www.computerweekly.com
| 19/11/2009

...the expanding demands on the call center required a significant increase in the number and the quality of call center agents every year. This was causing...work-from-home program for its call center agents. Telecommuting would not... http://www.computerweekly.com/Articles/2009/11/19/238758/White-paper-Focus-Case-Study-Citrix-XenApp.htm

White paper: Next-Generation Media Processing for the Modular Network

Whitepapers
| www.computerweekly.com
| 19/11/2009

...development of advanced applications for conferencing, call center, and other services by enabling a variety of connection...model for voice portal and ultimately speech-driven call center applications. SALT extends VXML concepts to include... http://www.computerweekly.com/Articles/2009/11/19/239087/White-paper-Next-Generation-Media-Processing-for-the-Modular.htm

Avaya introduces new unified communications bundle

News
| www.computerweekly.com
| 18/03/2008

...includes support for Microsoft's Office Communications Server that enables click-to-call and other features. The call-center bundle for agents working at home is similar but includes integration with databases and telephone features unique... http://www.computerweekly.com/Articles/2008/03/18/229918/avaya-introduces-new-unified-communications-bundle.htm

White paper: Citrix XenDesktop Frequently Asked Questions

Whitepapers
| www.computerweekly.com
| 19/11/2009

...based desktops are best suited for simple task workers who do not have any need for personalization, such as call center users or manufacturing floor users. Citrix XenDesktop, on the other hand, can deliver personalized Windows... http://www.computerweekly.com/Articles/2009/11/19/238753/White-paper-Citrix-XenDesktop-Frequently-Asked-Questions.htm

VoIP eases communications constraints

Case-Study
| www.computerweekly.com
| 14/06/2007

...company is on the same virtual call center -- allowing workers to communicate...also enables Telular to handle its call center more efficiently. As a provider...Telular operates a customer service call center in its Atlanta office. Another... http://www.computerweekly.com/Articles/2007/06/14/224213/voip-eases-communications-constraints.htm

Justifying VoIP deployment without cost-analysis

In-Depth
| www.computerweekly.com
| 30/07/2007

...financial measure. As an example, the call center space has done this for years. In the call center industry, the key performance...calls per day an agent takes. A call center manager can tell you exactly what... http://www.computerweekly.com/Articles/2007/07/30/225865/justifying-voip-deployment-without-cost-analysis.htm

Rising cost of data breaches fuels security spending

News analysis
| www.computerweekly.com
| 15/11/2006

...data breaches into three component costs. Direct incremental costs, such as legal fees, audit and accounting fees, call center expenses, notification letters, phone calls and email rose 8% to $54 per lost customer record. Lost productivity... http://www.computerweekly.com/Articles/2006/11/15/219951/rising-cost-of-data-breaches-fuel-security-spending.htm

Hosted and managed VoIP fundamentals

In-Depth
| www.computerweekly.com
| 21/08/2007

...private network, the entire company is on the same virtual call center -- allowing workers to communicate with one another...being able to add T1 lines as the volume handled by the call center increases, or rerouting calls to the Chicago office... http://www.computerweekly.com/Articles/2007/08/21/226289/hosted-and-managed-voip-fundamentals.htm

Business intelligence applications

News
| www.computerweekly.com
| 19/04/2007

...optimize people within the organization, including: Call center utilization and optimization: If you have ever dawdled...telephone, you can understand the value of analyzing call center utilization to look for ways to improve throughput and... http://www.computerweekly.com/Articles/2007/04/20/223345/Business-intelligence-applications.htm

Offline SaaS applications on the rise

News analysis
| www.computerweekly.com
| 23/01/2007

...might find a place in his company, where Kearney directs training design, development and delivery for Time Warner's call center employees and field personnel. Kearney said an offline version of ThinkFree would be welcome. "I have a heck... http://www.computerweekly.com/Articles/2007/01/24/221380/Offline-SaaS-applications-on-the-rise.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - CALL CENTER

Call Center and Telemarketing Software - installed and hosted online systems

pressrelease
| qsstms.com
| 03/04/2009

...organised calling. Including optional scripting and progressive dialing. Whether you are a telemarketing agency, call center, sales and/or distribution company or something else, we can supply you with a software system suited to your requirements... http://qsstms.com/

Stressful Call Center Jobs