...IT to approach service management in a different manner. By using best practices as a foundational element for automationprojects, IT organizations can more confidently support change, deliver service quality at high levels, and free resources...
http://www.continuitycentral.com/feature0586.htm
...yet? If you are not yet thinking about Decision Improvement, but you have already started deploying Decision Automationprojects, I highly recommend that you start thinking about data collection. Science or Art, it takes practice to identify...
http://www.edmblog.com/