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SMBs put off outsourcing by cost, loss of control
...security and e-mail. Only a small minority of SMBs can see a time when their IT function is fully managed," said Aphrodite Brinsmead, author of the study. Customer service and service performance are top priorities when choosing an IT supplier... http://www.computerweekly.com/Articles/2007/08/16/226237/smbs-put-off-outsourcing-by-cost-loss-of-control.htm
Systems management tools can boost IT performance
...likely to increase, particularly in the energy, utilities and retail banking sectors, although according to Aphrodite Brinsmead, an analyst at Datamonitor, it is still not considered a mainstream option, and will "remain the preference... http://www.computerweekly.com/Articles/2007/09/13/226745/Systems-management-tools-can-boost-IT-performance.htm
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Nuance unveils voicemail-to-text service
...voicemail-to-text service 28 August 2008 By Aphrodite Brinsmead Nuance has announced a new voicemail-to...and potential customers through partnerships. Aphrodite Brinsmead Your opinion Login to post comments. ... http://telecoms.cbronline.com/comment/nuance_unveils_voicemail_to_text_service
FSN: Enterprise IT budgets increase but in-house IT teams may benefit the most
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UC growth linked to SaaS
UK CIOs upbeat about 2008 budgets
Datamonitor - Hosted Speech and Outbound IVR Services - Press Release
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Does homegrown tech taste better? - Consulting - Breaking Business and Technology News at
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...budgets are on the rise, companies believe they get better value and faster results by investing in-house. Aphrodite Brinsmead, analyst at Datamonitor and author of the report, said businesses currently spend around a third of their tech... http://services.silicon.com/consulting/0,3800004887,39167741,00.htm
Is outsourcing too expensive? - Consulting - Breaking Business and Technology News at silicon.com
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