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White paper: What Contact Centers Can Teach the Rest of the Organization about Unified Communications

Whitepapers
| www.computerweekly.com
| 19/11/2009

...effort. Creating an enterprise-wide UC strategy is as much art as science, because it forces every company to ask (and answer) critical questions about internal business processes and workflows. Unified communications allows a company to build... http://www.computerweekly.com/Articles/2009/11/19/238635/White-paper-What-Contact-Centers-Can-Teach-the-Rest-of-the-Organization-about-Unified.htm

White paper: Contact Centers and unified communication

Whitepapers
| www.computerweekly.com
| 20/11/2009

...effort. Creating an enterprise-wide UC strategy is as much art as science, because it forces every company to ask (and answer) critical questions about internal business processes and workflows. Unified communications allows a company to build... http://www.computerweekly.com/Articles/2009/11/20/239397/White-paper-Contact-Centers-and-unified-communication.htm

Half a billion spent on CfH - good value for money?

Blogs
| www.computerweekly.com
| 22/07/2009

...with the NPfIT, or rather not happened, it can be argued that CfH was not needed. ** Parliamentary question and answer Mr. Stephen O'Brien: To ask the Secretary of State for Health how much his Department has spent on (a) staff... http://www.computerweekly.com/blogs/tony_collins/2009/07/half-a-billion-staff-costs-of.html

RAF JUSTICE

enterprise
| www.computerweekly.com

They ate cereals; one had poached eggs as well, and another had a full fried breakfast. Then the crew collected their weapons, ready for the day’s duties, which were mostly around Northern Ireland. http://www.computerweekly.com/DowntimePDF/pdf/rafjust.pdf

BT gets extra £815m from NPfIT

Blogs
| www.computerweekly.com
| 03/06/2009

...costing £6.2bn - have risen by more than £1bn to about £7.3bn. This was the full parliamentary question and answer: Mr. Stephen O'Brien: To ask the Secretary of State for Health what percentage of each local service provider... http://www.computerweekly.com/blogs/tony_collins/2009/06/post-11.html

Wolfram search tool launches tonight

News
| www.computerweekly.com
| 15/05/2009

...Goodwin Friday 15 May 2009 05:14 Wolfram Alpha, a search tool, which uses sophisticated mathematics to understand and answer users' questions, is to be launched tonight. The technology has attracted widespread interest, because of its... http://www.computerweekly.com/Articles/2009/05/15/236074/wolfram-search-tool-launches-tonight.htm

Top interviewing tips: Part 8 - how to handle your first interview

News
| www.computerweekly.com
| 29/09/2009

...member. Identify exactly who is who and their position in the company. Do not be thrown if someone interrupts you and answer all the questions in turn without losing your concentration. Address and make eye contact with everyone, even if... http://www.computerweekly.com/Articles/2009/09/29/237914/top-interviewing-tips-part-8-how-to-handle-your-first.htm

Case study: Portsmouth Cathedral overhauls IT on a budget

News
| www.computerweekly.com
| 26/07/2007

...travel a lot, and if this works for me, I will try to get them to adopt it. They will be able to make phone calls and answer e-mails out and about." Murphie said that the main problem the cathedral faced was with staff IT adoption and... http://www.computerweekly.com/Articles/2007/07/26/225805/Case-study-Portsmouth-Cathedral-overhauls-IT-on-a-budget.htm

Top interviewing tips: Part 6 - how to handle aggressive interviewers

In-Depth
| www.computerweekly.com
| 08/09/2009

...about the answers. Remain level-headed and don't let the aggressive interviewer throw you off track. Feel confident and answer appropriately as this type of interviewer will surely look for weaknesses and go on to exploit them further. After... http://www.computerweekly.com/Articles/2009/09/08/237597/top-interviewing-tips-part-6-how-to-handle-aggressive.htm

Outsourcing customer care

In-Depth
| www.computerweekly.com
| 01/12/1999

...looks for specific content, then responds accordingly. Autoresponders can sift out a high majority of emailed enquiries and answer basic installation questions. The third type of emailed support occurs online. Customers visiting the company's website... http://www.computerweekly.com/Articles/1999/12/01/179154/outsourcing-customer-care.htm

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FiLife.com Launches Question and Answer Platform, Only Site to Offer Social Networking Centered on

pressrelease
| www.zibb.com
| 19/11/2009

FiLife.com Launches Question and Answer Platform, Only Site to Offer Social...IACI), today introduced a question and answer platform and two-way API that allows...FiLife.com with a new question and answer platform and two-way API. Our... http://www.zibb.com/article/5681232/FiLife+com+Launches+Question+and+Answer+Platform+Only+Site+to+Offer+Social+Networking+Centered+on+Personal+Finance+and+Dow+Jones+Content

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