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Nortel automates Nestle contact centre

News
| www.computerweekly.com
| 05/06/2008

...Our coffee specialists in the Relationship Centre in Sion handle more than 300,000 calls a year," said Marc-Alain Dubois, market director for Switzerland at Nespresso. "With the new Nortel solution we can offer our customers a comprehensive... http://www.computerweekly.com/Articles/2008/06/05/230956/nortel-automates-nestle-contact-centre.htm

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Nortel Speeds Up Response Times to Customers at Nespresso's Contact Center

News
| www2.nortel.com
| 05/06/2008

...possible. Our coffee specialists in the Relationship Centre in Sion handle more than 300,000 calls a year," said Marc-Alain Dubois, market director Switzerland, Nespresso. "With the new Nortel solution we can offer our customers a comprehensive... http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&locale=en-US&oid=100241878

Nortel Speeds Up Response Times to Customers at Nespresso's Contact Center

News
| crm.tmcnet.com

Nortel: News Releases: Nortel Speeds Up Response Times to Customers at Nespresso's Contact Center

News
| products.nortel.com

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