...Centre Management IT Strategic Planning Security Alerts Green IT IT Management Managing a service business in adown economyPosted:09:43 28 Sep 2009In the current climate, service organizations need to have ultimate customer satisfaction...
http://www.computerweekly.com/Home/special-report.htm
...are externally facing and business critical, is essential to securing the enterprise from significant business risks. Adown time of an hour can not only cost substantial losses in revenue but, more importantly, the perceived lack of quality...
http://www.computerweekly.com/Articles/2007/11/21/228224/ensuring-soa-roi.htm