News

Managing IT and business issues

August 16, 2019 16 Aug'19
London Stock Exchange glitch delays trading

The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks
August 15, 2019 15 Aug'19
Latest Post Office Horizon problems fixed with software update to blame

The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches
August 15, 2019 15 Aug'19
Dutch province pioneers no-code platform

Software development platform removes the need for expert programmers when adding functionality to applications
August 14, 2019 14 Aug'19
GDPR faces growing pains across Europe

The General Data Protection Regulation is over a year old now, but it faces challenges across Europe where compliance has taken place at different speeds

August 09, 2019 09 Aug'19
Whistleblowers: James Glenn’s battle with Cisco opens new front on cyber security

James Glenn, a 42-year-old security specialist, fought a 10-year legal battle with Cisco after blowing the whistle on serious security flaws. He lost his job, but has no regrets
August 02, 2019 02 Aug'19
Birmingham City Council ends 13-year IT contract with Capita

Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council”
August 01, 2019 01 Aug'19
London Stock Exchange agrees to acquire Refinitiv for £22bn

The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv
August 01, 2019 01 Aug'19
Deliveroo to build Edinburgh tech hub around acquisition of local startup

Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh
July 31, 2019 31 Jul'19
Cisco pays $8.6m after whistleblower discloses security flaws in video surveillance system

James Glenn, a video surveillance expert working for a Cisco reseller in Denmark, alerted Cisco to security faults and stands to gain a share of a multimillion-dollar settlement with the US government
July 31, 2019 31 Jul'19
How Singapore’s NTUC Enterprise is embracing digital transformation

NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain

July 30, 2019 30 Jul'19
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies
July 29, 2019 29 Jul'19
TSB takes another £36m hit related to botched IT migration

TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results
July 29, 2019 29 Jul'19
One-third of UK councils have IT budgets cut

Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes
July 24, 2019 24 Jul'19
French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India
July 24, 2019 24 Jul'19
Santander brings global digital services under one roof

Spanish banking giant Santander Group is creating a global digital unit as part of its transformation plans
July 22, 2019 22 Jul'19
US fines Equifax $700m over 2017 breach

Global settlement with US authorities follows systems breach that saw more than 140 million customer records stolen
July 18, 2019 18 Jul'19
Office workers lose out with poor-quality tech

More than 80% of the people questioned in a survey said poor technology made them less productive
July 17, 2019 17 Jul'19
Deutsche Bank’s public contraction is a major landmark for fintech

German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business
July 15, 2019 15 Jul'19
Organisations turn to AI in race against cyber attackers

Businesses are racing to automate their defences as hackers and nation states launch increasingly sophisticated cyber attacks
July 12, 2019 12 Jul'19
European PC business boosted by Windows 10 refresh

With Windows 7 support due to end on 14 January 2020, European organisations are refreshing their PCs as part of their Windows 10 upgrade
July 11, 2019 11 Jul'19
Draft finance bill dims hopes of private sector reprieve on April 2020 roll-out of IR35 reforms

Publication of the draft IR35 private sector reform legislation dims hopes the government might announce a delay to rolling out the changes in April 2020
July 11, 2019 11 Jul'19
Dutch privacy watchdog tells banks not to use customer payment data for marketing

Autoriteit Persoonsgegevens tells banks to respect client privacy and not to market products based on spending data
July 09, 2019 09 Jul'19
Drone tech and the roar of Malaysia’s flying dragons

Malaysia is ramping up initiatives to speed up the global growth of local technology champions in the drone tech sector
July 09, 2019 09 Jul'19
Post Office fixes technical problem causing accounting errors in Horizon

Problem revealed during High Court trial left subpostmaster with £18,000 surplus after IT system failed to register full amount of cash scanned in
July 09, 2019 09 Jul'19
Deutsche Bank cuts jobs but increases tech spend

Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.
July 08, 2019 08 Jul'19
Eventful second Post Office Horizon trial ends

The latest High Court trial in the long-running dispute between the Post Office and subpostmasters has concluded, with part three set for March 2020
July 08, 2019 08 Jul'19
Robotics technology needs to go beyond automation

A global robotics expert at the Edinburgh Centre for Robotics says next-generation robots will need to keep humans in the loop to tackle immediate social problems
July 02, 2019 02 Jul'19
CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks
July 02, 2019 02 Jul'19
Post Office back-office error leaves subpostmaster with thousands of pounds extra

The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand
July 01, 2019 01 Jul'19
Interview: Matthew Gould, chief executive of NHSX, on transforming health service technology

NHSX is the latest on a long line of organisations created to overhaul NHS technology – can it make the difference this time? Its new CEO explains why it will
July 01, 2019 01 Jul'19
The Great Eastern way to digital transformation

Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out
June 28, 2019 28 Jun'19
Interview: How Defra is getting its IT systems ready for Brexit

The director in charge of building and implementing the core systems supporting the department most affected by Brexit talks exclusively to Computer Weekly about the present and future of a new function of hundreds of staff
June 28, 2019 28 Jun'19
Interview: John Seglias, chief digital information officer, Defra

The tech leader at the government department most affected by Brexit talks about digital transformation and carrying out one of the most complex projects in the public sector
June 26, 2019 26 Jun'19
NHS Wales provides 100,000 staff with Microsoft 365

Cloud-based suite will help Welsh healthcare service drive digitisation initiatives and support greater collaboration and video-based consultations
June 25, 2019 25 Jun'19
Australia’s demand for cloud continues to soar

Over 40% of local businesses are now using public cloud services, though the lack of cloud skills remains a key barrier to wider adoption
June 25, 2019 25 Jun'19
Saudi banks trial blockchain-based identity technology at ATMs

Biometric and blockchain technologies are being used in tandem to provide ID verification at Saudi Arabian cash machines
June 24, 2019 24 Jun'19
Chef demos Windows Server 2008 migration

Windows Server 2008 R2 reaches end of support in January 2020. Businesses using older Windows server software have little time to redevelop code
June 24, 2019 24 Jun'19
ASEAN CIOs learn to navigate the data economy

A group of IT leaders in Southeast Asia will converge in Edinburgh this July to delve deeper into issues that have been holding back efforts to become better data-driven organisations
June 20, 2019 20 Jun'19
How APAC CIOs are driving AI projects

IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing
June 20, 2019 20 Jun'19
HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
June 20, 2019 20 Jun'19
Tech startups establish deep roots in Copenhagen

Danish capital offers all the advantages startups need to get off the ground and many are staying there for the long haul
June 19, 2019 19 Jun'19
How AirAsia streamlined its customer service

Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service
June 19, 2019 19 Jun'19
Looming private sector IR35 reforms prompts calls for gig economy-focused tax system overhaul

The growth of the gig-based economy has exposed weaknesses in the UK tax system – exacerbated by the IR35 reforms – that mean an overhaul is needed, panel claims
June 19, 2019 19 Jun'19
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases
June 19, 2019 19 Jun'19
How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues
June 17, 2019 17 Jun'19
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial

The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial
June 14, 2019 14 Jun'19
IT outsourcing is increasing, but not as we know it

IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations
June 13, 2019 13 Jun'19
UK tech visa application numbers rise for the fifth year in a row, Tech Nation confirms

Data from visa endorsement body Tech Nation reveals 45% year on year jump in tech visa applications, with India and the US emerging as the two major sources of candidates
June 10, 2019 10 Jun'19
TSB makes key appointment in IT restructure

Mark Curran moves from CYBG to head up reorganisation that will see control of TSB’s IT transferred to an internal team from parent company’s tech subsidiary
June 07, 2019 07 Jun'19
CIO interview: John Finch, Refinitiv

Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge
June 07, 2019 07 Jun'19
Edtech in the Nordics offers students alternative learning journeys

Pioneering attitude to technology innovation across business and society lends itself to adoption in education across the region
June 03, 2019 03 Jun'19
Most of today’s enterprise blockchain platforms will need replacing in two years

Most blockchain platforms currently being used in enterprises will have to be replaced in the next couple of years, says Gartner
May 31, 2019 31 May'19
Facebook loses bid to halt European court decision on EU-US data sharing

Irish Supreme Court dismisses attempt by Facebook to prevent the European Court of Justice considering the validity of US-EU data transfers, after Austrian lawyer Max Schrems argued that they put the privacy of EU citizens at risk
May 31, 2019 31 May'19
SAP disruption leads to Revlon class action lawsuit

Investors at cosmetics giant Revlon are taking action following a bungled SAP ERP deployment
May 28, 2019 28 May'19
Saudi Arabia’s largest auto company completes SAP project as part of digital transformation

Abdul Latif Jameel Motors wins SAP Quality Gold Award for digital revamp programme that overhauled performance and efficiency across its business
May 26, 2019 26 May'19
Australian firms coming to grips with AI ethics

Australian businesses are warming up to AI, but just two in five have standards and guidelines for AI ethics, a study finds
May 24, 2019 24 May'19
Post Office told to pay over £5m of its opponent’s costs for first Horizon trial

The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment
May 22, 2019 22 May'19
GoCardless migrates to cloud and gets Google engineering capability

Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform
May 20, 2019 20 May'19
Lloyds Bank creates 500 IT roles in Scotland

New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences”
May 20, 2019 20 May'19
Danske Bank launches initiative to help SME customers with cyber security

Danske Bank launches initiative to support the cyber security efforts of its SME customers
May 20, 2019 20 May'19
Post Office applies to appeal damning judgment in first Horizon trial

The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters
May 16, 2019 16 May'19
ANZ CIOs hit roadblocks in digital agenda

Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda
May 16, 2019 16 May'19
CIOs want staff with good soft skills to help drive digital change

Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows
May 15, 2019 15 May'19
Facebook engaged in ‘calculated’ campaign to eliminate competition, claims businessman

A US businessman is seeking damages from Facebook after accusing the social media company of unfairly blocking “humorous” Facebook pages which generated hundreds of thousands of dollars in advertising revenue
May 14, 2019 14 May'19
Public sector outsourcing spend plummets

Private sector outsourcing dominated spending in the UK during the first quarter of 2019
May 12, 2019 12 May'19
Australian businesses facing talent crunch amid scramble to transform

A survey reveals that Australian firms will require 35,000 IT workers this year, but they are not getting the talent they need
May 09, 2019 09 May'19
Facebook co-founder: ‘It is time to break up Facebook’

Co-founder of Facebook, Chris Hughes, has published an op-ed in The New York Times calling for Facebook to be broken up, as it faces investigations from the US Federal Trade Commission
May 09, 2019 09 May'19
Physical stores – the place to meet your tribe

In a digital world, stores still have a place as community hubs, representatives from Lego, Vans and M&Ms told Retail Expo
May 07, 2019 07 May'19
Technical error on Capita system puts Barnet council staff out of pocket

A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita
May 03, 2019 03 May'19
From friction-filled to till-free: The path to a checkoutless Sainsbury’s store

Daniel Hills, group digital product manager for Sainsbury’s, tells Retail Expo the journey his team had to take to eventually launch a till-free store trial featuring its new shopping app
May 02, 2019 02 May'19
Why IT departments miss basic IT security hygiene

IT departments are failing to patch security holes in software because of a disconnect between security and operations teams, survey finds
April 29, 2019 29 Apr'19
Danske Bank and IBM bring AI to banking IT

Artificial intelligence partnership is designed to reduce the risk of major IT outages and keep the bank’s customers happy
April 24, 2019 24 Apr'19
How technology is shaping Malaysia’s economy

Malaysia has one of the most digitally connected societies in the world, but more work is needed to bridge the digital divide
April 17, 2019 17 Apr'19
Government says no conflict of interest in trial despite Post Office chairman’s dual role

BEIS refutes MP’s suggestion of Post Office chairman’s conflict of interest in group litigation case involving Horizon IT system
April 17, 2019 17 Apr'19
Middle East CIOs optimistic as budgets increase and digital transformations expand

Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows
April 17, 2019 17 Apr'19
Gartner: Shift to public cloud curbs datacentre spending

More servers are being bought by public cloud providers, but these tend to be cheap, original device manufacturer equipment, rather than boxes from HPE, Dell or Lenovo
April 17, 2019 17 Apr'19
How UnaBiz is disrupting the IoT market in APAC

From offering low-cost connectivity to hardware design and integration services, the Singapore-based technology supplier is causing a stir in the internet-of-things market
April 16, 2019 16 Apr'19
NatWest eases business payments with biometric authentication on mobile

NatWest is making it easier and safer for businesses to make payments of any size via a mobile app using biometric authentication technology
April 16, 2019 16 Apr'19
Sweden to take up Finnish AI challenge

Following Finland’s example, Swedish companies are starting to use a training programme to bring staff up to speed with artificial intelligence
April 15, 2019 15 Apr'19
Facebook takes extraordinary legal steps to contain document leak

Facebook targets journalists and news organisations for computer searches
April 14, 2019 14 Apr'19
Singapore firms streamline operations, fend off disruption with cloud

Certis and financial institutions are among those in the city state that are turning to cloud services to gain a competitive edge
April 12, 2019 12 Apr'19
ASEAN datacentre providers must up their game

Digital transformation trends are changing the ASEAN datacentre landscape and those that wish to succeed must transform themselves, says Frost & Sullivan
April 10, 2019 10 Apr'19
ANZ business users calling the shots in ICT decisions

Business users in ANZ firms have more sway about technology decisions, but it is not always a case of shadow IT
April 08, 2019 08 Apr'19
How APAC firms can tame the data beast

Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements
April 04, 2019 04 Apr'19
The rise of digital workers and the bot economy

Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store
April 03, 2019 03 Apr'19
Demand for edge datacentres set to grow in APAC

More edge datacentres will be needed in the Asia-Pacific region to cope with greater adoption of edge computing and IoT when 5G networks are up and running
March 21, 2019 21 Mar'19
Australian firms grapple with business-IT gap

The growing chasm between business and IT has hit Australia more than other countries, according to a study on the state of digital transformation initiatives
March 20, 2019 20 Mar'19
CCRC watching Post Office Horizon trial closely

The Criminal Courts Review Commission considering judgment in subpostmasters versus Post Office litigation trial
March 19, 2019 19 Mar'19
Post Office director cross-examination confirms lack of investigation into branch IT problems

A high court judge heard that the Post Office did not investigate a computer system error that could cause losses, despite being offered evidence
March 15, 2019 15 Mar'19
StepChange uses Pegasystems to power digital efficiency drive

Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support
March 14, 2019 14 Mar'19
IT Priorities 2019: ANZ organisations focus on fundamentals

Organisations in Australia and New Zealand will spend more on modernising legacy applications and breaking down data silos this year
March 13, 2019 13 Mar'19
Bank of England’s large IT spend partly due to use of manual processes and legacy systems

The Bank of England admits there is room for improvement when it comes to IT efficiency
March 12, 2019 12 Mar'19
IBM’s APAC CEO talks up next chapter of cloud adoption

In the next phase of cloud adoption, enterprises will need to manage multiple cloud environments, as well as data to scale up their use of artificial intelligence technology
March 12, 2019 12 Mar'19
Nationwide uses natural language processing to discover what annoys customers

SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence
March 12, 2019 12 Mar'19
Australia should embrace automation but be aware of downsides

Experts at a McKinsey event in Sydney called for Australian enterprises to automate while acknowledging the need to reskill workers whose jobs could be displaced
March 07, 2019 07 Mar'19
Tech under spotlight at High Court in second subpostmasters versus Post Office trial

The second trial in a court battle between the Post Office and the people who run branches analyses alleged bugs in the computer system they use
March 04, 2019 04 Mar'19
Danske Bank builds on machine learning to predict IT failures

Danish bank is using artificial intelligence to help it prevent IT outages that could damage its reputation with customers
March 04, 2019 04 Mar'19
IT Priorities 2019: APAC keeping pace with digital transformation

Digital transformation is well underway among APAC enterprises which are looking to spend more on refreshing their IT infrastructure and technologies that improve employee productivity
March 02, 2019 02 Mar'19
Facebook asked George Osborne to influence EU data protection law

Facebook COO Sheryl Sandberg invited one of the chancellor’s children to Facebook’s office as part of a intensive lobbying programme to influence European data protection legislation
February 27, 2019 27 Feb'19
Dutch companies lack knowledge of IoT’s benefits

Many organisations in the Netherlands are missing out on the benefits of the internet of things because they lack awareness of its potential