News

Managing IT and business issues

• November 18, 2016 18 Nov'16

  Elekta turns to workforce analytics to inform board decisions

  Board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions

• November 18, 2016 18 Nov'16

  Consider diversity when making hiring decisions, says Fujitsu chairman

  Michael Keegan, chairman and head of product business for Fujitsu in EMEIA, urges hiring managers to ensure they are seeing a diverse range of candidates when hiring for tech roles

• November 17, 2016 17 Nov'16

  Children should be taught resilience and problem-solving to deal with digital disruption

  Education system needs to refocus its efforts to ensure the next generation will have the necessary skills to deal with digital disruption in the workplace

• November 17, 2016 17 Nov'16

  Dutch bank ING to spend millions ‘disrupting’ its own business

  Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan

• November 15, 2016 15 Nov'16

  CIO interview: Marc Touitou, the World Health Organization

  Marc Touitou joined the World Health Organization as CIO at the time of the Ebola outbreak in Africa. He promptly set about being a catalyst for change

• November 12, 2016 12 Nov'16

  Gulf Cooperation Council’s local companies eye regional shared services

  Enterprises indigenous to the Gulf region are taking their first step into business and IT shared services through internal developments

• November 11, 2016 11 Nov'16

  CIO interview: Eva Listi, Systembolaget

  The new CIO of alcohol retailer Systembolaget tells Computer Weekly how she addresses the challenge of running IT at the state-owned company

• November 11, 2016 11 Nov'16

  Women in UK tech earn 9% less than male counterparts

  Research from recruitment firm Hired found a 9% gender pay gap in tech in the UK, but could not find a reason why this should be the case

• November 10, 2016 10 Nov'16

  Centrica deal reveals deep cuts into the IT outsourcing sector

  Centrica’s move to Microsoft Office 365 is further evidence of how the cloud is forcing the IT services sector to transform

• November 09, 2016 09 Nov'16

  Australia’s IFC Logistics virtualises storage to prevent further outages

  Australian logistics firm moved to virtualised storage through a managed service after a serious outage

• November 09, 2016 09 Nov'16

  CIO interview: Mark Bramwell, Said Business School

  Oxford University’s Said Business School’s drive towards digital comes with both challenges and benefits, according to CIO Mark Bramwell

• November 09, 2016 09 Nov'16

  Automation will play only supporting role in wealth management for some time

  Wealth managers know they cannot ignore increasing automation in their sector, but their jobs are safe from robots for the time being

• November 08, 2016 08 Nov'16

  ANZ bank puts cloud expert in leading IT role

  Australian bank has recruited another senior executive from the IT supplies sector to support its digital developments

• November 08, 2016 08 Nov'16

  CIO interview: David Cooper, interim CIO at Centrica

  Interim CIO at utility company Centrica tells Computer Weekly how his job is more than just keeping the lights on

• November 07, 2016 07 Nov'16

  Gartner Symposium: CIOs should build a digital platform

  Gartner’s Barcelona Symposium opened with the familiar themes of reinvention and evolution. The difference this year is Uber-like business models

• November 04, 2016 04 Nov'16

  Cern to track job applicants ‘at the speed of light’

  The nuclear research laboratory in Geneva, famous for tracking sub-atomic particles, is developing a cloud service to track the thousands of people who apply for jobs each year

• November 04, 2016 04 Nov'16

  Datacentre industry faces looming skills crisis as need to replace retiring engineers grows

  With new figures suggesting the average datacentre worker is 55 years old and male, the industry opens up about what needs to be done to secure a pipeline of new talent to replace those approaching retirement age

• November 03, 2016 03 Nov'16

  Data is the ‘biggest battle ground’ in marketing, says McKinsey expert

  Global lead for marketing and tech at McKinsey, Jason Heller, says data science is the area of marketing that can make or break campaigns

• November 03, 2016 03 Nov'16

  Suppliers fail to impress as companies ramp-up HR tech

  A major survey of European firms shows that few believe HR technology suppliers have had a positive impact on their business, as they ramp up spending on HR technology

• November 02, 2016 02 Nov'16

  Coca-Cola cloud project bottles rewards for 25,000 staff

  Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees

• November 02, 2016 02 Nov'16

  Unilever puts digital transformation in the hands of IT

  The global IT director of digital marketing at Unilever explains how the firm has managed digital transformation by shifting the role of the IT team

• November 01, 2016 01 Nov'16

  Software maker leaves Russia for India to increase resources and reduce risk

  Commodities trading software company has moved its software development resources to Bangalore from Moscow

• October 28, 2016 28 Oct'16

  Minds behind Entiq and Level39 launch Plexal innovation centre

  Founder of Entiq and Level39 launches innovation hub at Here East space in the London Queen Elizabeth Olympic Park

• October 26, 2016 26 Oct'16

  SAP steps up data privacy in Europe

  SAP guarantees technicians outside of Europe will not be able to access companies’ sensitive personnel and other records

• October 25, 2016 25 Oct'16

  Hundreds of thousands of public sector jobs automated by 2030

  Repetitive roles in the UK public sector will be decimated as organisations replace people with automation technology

• October 25, 2016 25 Oct'16

  CIO interview: Björn Ekstedt, PostNord

  For PostNord, one of the Nordic’s largest logistics companies, the rise of e-commerce means the continual digital rehaul of its business models

• October 24, 2016 24 Oct'16

  More than 100 MPs ask Obama to halt extradition bid against Lauri Love

  UK MPs across all parties call for US president to save activist from extradition to the US on hacking charges on humanitarian grounds

• October 19, 2016 19 Oct'16

  Cabinet Office needs to get shared service centres back on track, says PAC

  Cabinet Office must “act now” to avoid wasting more money on its delayed programme to migrate back-office functions to two shared service centres, according to a PAC report

• October 19, 2016 19 Oct'16

  Snowden: the IT analyst turned whistleblower who exposed mass surveillance

  Oliver Stone's biopic on Edward Snowden reaches the heart of the ethical crisis posed by mass surveillance for the state and ordinary citizens

• October 17, 2016 17 Oct'16

  Thailand’s Health Ministry embraces virtualisation in push towards e-Health

  Thailand’s Health Ministry is using virtualisation technology from VMware to provide better healthcare for citizens

• October 17, 2016 17 Oct'16

  Intelligence agencies collected personal data unlawfully for a decade, says IPT

  UK intelligence agencies have been collecting communications data on the population without adequate oversight for over a decade, according to the Investigatory Powers Tribunal

• October 14, 2016 14 Oct'16

  CIO interview: Ian Fisher, CIO, DHL UK&I

  The logistics giant’s CIO talks about bridging the gender gap, emerging technologies and driving innovation

• October 14, 2016 14 Oct'16

  CIOs struggle as digital IT strategies are hampered by corporate inertia

  Companies are struggling to keep pace with the digital innovation of their IT departments, a major study reveals

• October 13, 2016 13 Oct'16

  CIO interview: Mia Forsäng, Swedish municipality Vara

  Despite moving on to pastures new, the former CIO at Swedish municipality Vara tells Computer Weekly how she used her people skills to transform the IT department

• October 11, 2016 11 Oct'16

  Facebook at Work comes out of beta and launches as Workplace

  Facebook launches its Workplace application for use in a professional environment after a year of beta

• October 10, 2016 10 Oct'16

  Number of women working in IT to rise by 2020

  The proportion of women choosing to work in the IT profession is set to increase over the next four years as businesses adopt digital technology, according to a major study by the CEB

• October 10, 2016 10 Oct'16

  Technology skills demand accelerates outside the IT department

  The IT department will increasingly compete with other business areas for candidates with technology skills, a major research programme reveals

• October 07, 2016 07 Oct'16

  Engineering company uses HR technology to cut staff leaving rates

  Aveva has seen its employee attrition rate fall by 5% a year, partly as a result of its investment in HR technology

• October 06, 2016 06 Oct'16

  TechUK calls on government to close the big data skills gap

  IT industry trade body TechUK urges the government to take action against the lack of big data skills in the UK

• October 06, 2016 06 Oct'16

  BoxWorks 2016: How three different CIOs handle digital transformation

  CIOs from Coca-Cola, Uber and the GSA discuss the impact of tech on their business and the importance of digital innovation

• October 06, 2016 06 Oct'16

  Royal Bank of Scotland to use AI platform for customer services

  RBS is using technology from IBM in a pilot using a software robot to provide direct customer support

• October 06, 2016 06 Oct'16

  Swedish bank uses Amelia the robot for customer services

  SEB is using AI software from IPsoft for customer service after a successful internal project

• October 05, 2016 05 Oct'16

  Randstad group to consolidate network infrastructure with BT

  HR services giant Randstad Group is standardising its global network infrastructure with BT

• October 05, 2016 05 Oct'16

  Businesses need to put more focus on internal IT services

  Businesses are failing to offer staff the service levels they expect for internal company services, such as human resources and finance, says Fruition Partners survey

• October 04, 2016 04 Oct'16

  Bulk surveillance review is ‘fiction’, claims former NSA technical director

  Former NSA technical director Bill Binney talks about the Investigatory Powers Bill and the UK government's independent review of bulk surveillance powers

• October 04, 2016 04 Oct'16

  Splunk .conf2016: Closing the tech gender gap requires a shift in culture

  Cyber security experts assembled at the Splunk 2016 conference to discuss the gender gap in cyber security and what can be done to solve it

• September 30, 2016 30 Sep'16

  Singapore’s merged IT and media agency is up and running

  Government organisation will drive digital and media technology in business, government and society

• September 29, 2016 29 Sep'16

  NGOs challenge UK and US mass surveillance in human rights court

  Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights

• September 28, 2016 28 Sep'16

  UKtech50 2016 - help us find the most influential people in UK IT

  Computer Weekly's annual search for the 50 most influential people in UK IT is underway – let us know who you would like to nominate for this year's list

• September 26, 2016 26 Sep'16

  Unprecedented hardware problem brings down Australian Stock Exchange

  Financial regulator launches probe after hardware failure in main database led to problems for stock exchange market system

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 26, 2016 26 Sep'16

  Ministry of Justice IT systems are ‘fragile and precarious’, say MPs

  Public Accounts Committee calls on ministry to urgently improve its “inefficient” IT systems to avoid delays to service transformation

• September 22, 2016 22 Sep'16

  Government’s lack of clear plan for digital NHS poses risk to ‘credibility’

  The King‘s Fund warns that the government’s plans for a digital NHS lack clarity around funding and priorities

• September 16, 2016 16 Sep'16

  Alleged hacker Lauri Love can be extradited to the US, court rules

  Westminster Magistrates’ Court has ruled that alleged hacker, Lauri Love, can be extradited to the US, where he could face a 99-year prison sentence

• September 14, 2016 14 Sep'16

  Yorkshire Bank to invest in online banking to support cost cutting

  Clydesdale and Yorkshire group to invest in technology at retail bank while reducing staff and number of branches

• September 13, 2016 13 Sep'16

  UK SMEs have false sense of cyber security

  Many small businesses have the mistaken impression that they are safe from cyber attacks and the huge damage they can cause

• September 12, 2016 12 Sep'16

  CIO interview: Neil Roberts, head of digital, Eurostar

  Eurostar’s head of digital talks about the benefits of bringing development in-house, Wi-Fi headaches and on-board entertainment

• September 12, 2016 12 Sep'16

  MaidSafe secure internet concept enters testing phase

  Scottish internet startup MaidSafe brings its vision for a more private and secure approach to the web a step closer to reality

• September 09, 2016 09 Sep'16

  CIO interview: Neil Pearce, Travis Perkins

  Retailer Travis Perkins’ largest IT transformation programme to date is a challenge CIO Neil Pearce is more than happy to take on

• September 09, 2016 09 Sep'16

  Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

  The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• September 07, 2016 07 Sep'16

  Managed services could be key to connecting up siloed IT in Middle East organisations

  Organisations in the Middle East will increasingly look for managed services to connect up their IT as they embark on digital transformation

• September 07, 2016 07 Sep'16

  A quarter of local council procurement policies do not support use of G-Cloud, research shows

  Latest research by public sector-focused IT provider Eduserv sheds further light on reasons why local councils have been slow to adopt the G-Cloud procurement framework

• September 07, 2016 07 Sep'16

  MoD becomes first tenant in Microsoft's UK Azure datacentre

  Microsoft’s UK Azure cloud is now fully operational, offering Azure cloud services and Office 365

• September 06, 2016 06 Sep'16

  DWP "seriously considered" suing IT suppliers over Universal Credit failure

  Institute for Government report reveals that during the 2013 “reset” of Universal Credit, the Department for Work and Pensions pointed fingers at suppliers

• September 06, 2016 06 Sep'16

  DLA Piper moves back-office roles to Poland

  Law firm DLA Piper is moving business support jobs, including IT roles, from the UK to a delivery hub in Warsaw

• September 06, 2016 06 Sep'16

  British Airways IT glitch grounds flights and delays passenger check-in times

  British Airways claims services are returning to normal following an unknown IT glitch, but is advising passengers to check-in online to avoid long delays at airports

• September 02, 2016 02 Sep'16

  Banks should avoid customer service robots for a few more years

  Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances

• September 01, 2016 01 Sep'16

  Nordic CIO interview: Mattias Wedar, Eniro

  Computer Weekly talks with Mattias Wedar, head of user and customer experience at Eniro, about how the Swedish directory company is tackling change with closer integration of IT and product development

• August 23, 2016 23 Aug'16

  Interim Gov.uk Verify boss sets out future priorities

  Jess McEvoy looks at potential for re-use of the government’s identity assurance platform in both public and private sector

• August 23, 2016 23 Aug'16

  Zahid Group uses ERP to revolutionise business

  As Saudi Arabia sets out to diversify its economy away from oil, the kingdom’s companies are undergoing rapid transformation

• August 22, 2016 22 Aug'16

  How Middle East CIOs can steer business strategy

  The perception of the role of CIO at organisations in the Middle East is gradually shifting from back-end support to business enabler

• August 10, 2016 10 Aug'16

  Nordic CIO interview: Johan Tömmervik, SKF

  Johan Tömmervik, CIO of Swedish-founded bearing and seal manufacturer SKF, tells Computer Weekly about the challenge of creating services for a diverse customer base

• August 10, 2016 10 Aug'16

  MI5 staff repeatedly overrode data surveillance rules

  Security service MI5 is responsible for 210 “clear contraventions” over five years for the way it accessed private internet and telephone data

• August 08, 2016 08 Aug'16

  CIO interview: Omid Shiraji, interim CIO, Camden Council

  Camden Council’s interim CIO talks cloud migration, partnerships and digital leadership in local government

• August 05, 2016 05 Aug'16

  GDS ‘will not be broken up’, says new boss Kevin Cunnington

  The new GDS boss promises to continue the work of his predecessors and vows that the organisation will retain digital leadership of the public sector

• August 04, 2016 04 Aug'16

  Singapore’s DBS Bank signs up to Amazon cloud

  The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services

• August 03, 2016 03 Aug'16

  Government awards blockchain G-cloud contract to startup Credits

  The government awards a contract to startup firm Credits to supply public services with blockchain platform as a service

• August 03, 2016 03 Aug'16

  Will Whitehall power struggle cripple Government Digital Service?

  After losing its second leader in less than a year, does the Government Digital Service stand any chance of a successful future?

• August 03, 2016 03 Aug'16

  UAE consumers not confident that their data is safe

  Protecting customer data is a top priority for organisations in the Middle East as threat levels increase

• August 02, 2016 02 Aug'16

  Windows 10 Anniversary Update ramps up Defender security

  Microsoft has added a full biometrics-powered password manager to support website authentication

• August 02, 2016 02 Aug'16

  MI5 wrongly told staff it was exempt from privacy safeguards

  Security service MI5 carried out a rearguard attempt to avoid requirements to seek independent approval for accessing the public’s internet, web, email and phone records

• August 02, 2016 02 Aug'16

  Swedish fuel supplier replaces multiple systems with single ERP application to free up IT

  Preem is in the middle of a project that will see it replace about 40 business systems with off-the-shelf ERP

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• August 01, 2016 01 Aug'16

  Stephen Foreshew-Cain confirms he is leaving GDS

  Head of Government Digital Service is leaving after nine months in the role, to be replaced by the Department for Work and Pensions’ Kevin Cunnington

• August 01, 2016 01 Aug'16

  IT boss Mark Dearnley to leave HMRC

  HMRC’s chief digital and information officer is returning to the private sector in the midst of the department’s Aspire contract exit

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 28, 2016 28 Jul'16

  MI5 accused of compromising security court

  Judges at the UK's most secret court were persuaded not to disclose the existence of secret intrusive data on the population after briefings and lunch with MI5's deputy director general

• July 28, 2016 28 Jul'16

  Al Murooj Rotana increases guest satisfaction with updated Wi-Fi network

  Dubai-based Rotana Hotels sees guest satisfaction rates rise on back of 802.11ac wireless roll-out at its Al Murooj Rotana property

• July 28, 2016 28 Jul'16

  Using a #hashtag to take diversity awareness global

  Recruiter Structur3dpeople utilises the power of social media to spread the word about women in the technology industry

• July 28, 2016 28 Jul'16

  UK’s top security judges struggle to assess privacy threats

  Technological advancements make it difficult for the Investigatory Powers Tribunal to assess privacy threats, say the tribunal’s own judges

• July 28, 2016 28 Jul'16

  Never lose track of customer journey, says Brussels Airlines CIO

  Brussels Airlines is transforming its IT, with customer experience the driving force.

• July 26, 2016 26 Jul'16

  CIO Interview: Andy Williams, Save the Children

  The global CIO at Save the Children discusses why one size never really fits all and how IT is transforming to provide digital initiatives

• July 26, 2016 26 Jul'16

  No barrier to trial in UK, Lauri Love extradition hearing told

  British hackers, including members of Anonymous, have been tried in the UK, despite causing serious damage to US computer systems, a court hears

• July 26, 2016 26 Jul'16

  Date set for landmark hearing into EU-US data transfers

  Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens

• July 25, 2016 25 Jul'16

  BT says it's "absolutely willing" to create independent board to run Openreach

  BT Group chairman Michael Rake says the organisation is willing to let an independent board oversee Openreach’s spending and strategy decisions

• July 20, 2016 20 Jul'16

  DWP blames policy changes for a further shift in Universal Credit rollout

  A Public Accounts Committee hearing coincided with news that the DWP is delaying the rollout of Universal Credit

• July 20, 2016 20 Jul'16

  Aster Group to implement ServiceNow

  Housing developer to use cloud-based service across multiple business functions following succesful implementation for IT service desk

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 20, 2016 20 Jul'16

  Insurance firm frees itself from legacy shackles

  Insurance intermediary is moving its IT infrastructure into the cloud in a 12-month project that also sees it update its end-user computing technologies