News

IT operations management and IT support

July 24, 2019 24 Jul'19
French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India
July 22, 2019 22 Jul'19
How AntWorks is addressing the pitfalls of RPA

The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities
July 18, 2019 18 Jul'19
Welsh council aims to cut back-office processing costs by 95% through automation

A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation
July 17, 2019 17 Jul'19
Deutsche Bank’s public contraction is a major landmark for fintech

German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business

July 16, 2019 16 Jul'19
Dutch authorities temporarily halt datacentre construction

Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds
July 15, 2019 15 Jul'19
US judge dismisses challenge over Department of Defense mega-cloud contract

The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed
July 11, 2019 11 Jul'19
Zopa gets in-house tech ready for 2019 bank launch

Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year
July 10, 2019 10 Jul'19
CDO interview: Julia Aymonier, École Hôtelière de Lausanne

As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne
July 09, 2019 09 Jul'19
Deutsche Bank cuts jobs but increases tech spend

Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.
July 08, 2019 08 Jul'19
Thames Water uses ServiceNow to boost helpdesk efficiency

AI-enabled monitoring helps IT to identify anomalies and improve service levels

July 03, 2019 03 Jul'19
One-third of people prefer instant reply from chatbot about finances to waiting for human reply

Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation
July 03, 2019 03 Jul'19
APAC firms in developed markets warm up to cloud ERP

A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year
July 02, 2019 02 Jul'19
CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks
July 02, 2019 02 Jul'19
Post Office back-office error leaves subpostmaster with thousands of pounds extra

The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand
June 26, 2019 26 Jun'19
Nordic public dispels fears over AI and welcomes its advance

People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions
June 25, 2019 25 Jun'19
Half of Dutch IT decision-makers can’t explain blockchain technology

IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it
June 21, 2019 21 Jun'19
CIOs experience stress, verbal and physical abuse during IT failures

Business continuity involves more than the investment in resilient IT – staff and their families need support too
June 20, 2019 20 Jun'19
How APAC CIOs are driving AI projects

IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing
June 20, 2019 20 Jun'19
HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
June 19, 2019 19 Jun'19
How AirAsia streamlined its customer service

Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service
June 19, 2019 19 Jun'19
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases
June 19, 2019 19 Jun'19
How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues
June 17, 2019 17 Jun'19
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial

The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial
June 14, 2019 14 Jun'19
IT outsourcing is increasing, but not as we know it

IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations
June 07, 2019 07 Jun'19
CIO interview: John Finch, Refinitiv

Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge
June 06, 2019 06 Jun'19
Half of CFOs frustrated by complex accounting systems

Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey
June 03, 2019 03 Jun'19
Business leaders failing to address cyber threats

Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals
May 30, 2019 30 May'19
Salesforce completes Pardot fix after 12 days’ disruption

Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down
May 29, 2019 29 May'19
Finland globalises AI training programme

The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out
May 24, 2019 24 May'19
Post Office told to pay over £5m of its opponent’s costs for first Horizon trial

The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment
May 22, 2019 22 May'19
GoCardless migrates to cloud and gets Google engineering capability

Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform
May 21, 2019 21 May'19
Dutch lecturer researches the person behind the cyber criminal

Dutch academic is trying to get inside the mind of cyber criminals by understanding what makes them tick
May 20, 2019 20 May'19
Lloyds Bank creates 500 IT roles in Scotland

New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences”
May 20, 2019 20 May'19
Post Office applies to appeal damning judgment in first Horizon trial

The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters
May 17, 2019 17 May'19
École Hôtelière de Lausanne puts Amelia the robot at its core

When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear
May 16, 2019 16 May'19
ANZ CIOs hit roadblocks in digital agenda

Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda
May 16, 2019 16 May'19
CIOs want staff with good soft skills to help drive digital change

Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows
May 09, 2019 09 May'19
Deutsche Börse harnesses Microsoft cloud

German stock exchange signs deal with Microsoft that will not only benefit the exchange, but other organisations in the sector that are considering cloud migration
May 08, 2019 08 May'19
Red Hat Enterprise Linux to contribute $10tn to global business

A study on the economic impact of Red Hat Enterprise Linux by IDC revealed that the operating system is expected to contribute to business revenues worth 5% of the global economy
May 08, 2019 08 May'19
Finnish gaming company PAF migrates to the cloud

Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes
May 07, 2019 07 May'19
Technical error on Capita system puts Barnet council staff out of pocket

A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita
May 03, 2019 03 May'19
Co-operative Bank creates over 100 IT jobs in Manchester

The Co-operative Bank is looking for talent to support its digital strategy and previous banking and IT experience is not a necessity
May 02, 2019 02 May'19
Why IT departments miss basic IT security hygiene

IT departments are failing to patch security holes in software because of a disconnect between security and operations teams, survey finds
April 23, 2019 23 Apr'19
Egypt aims to develop coding skills earlier in education system

An Egyptian government initiative will see thousands of teenagers trained to code in HTML, CSS and Python
April 22, 2019 22 Apr'19
With Anthos, Google seeks to unify open source cloud technologies

Urs Hölzle, Google’s head of technical infrastructure, talks up efforts to deliver what he claims to be the first open source cloud stack
April 17, 2019 17 Apr'19
Government says no conflict of interest in trial despite Post Office chairman’s dual role

BEIS refutes MP’s suggestion of Post Office chairman’s conflict of interest in group litigation case involving Horizon IT system
April 17, 2019 17 Apr'19
Middle East CIOs optimistic as budgets increase and digital transformations expand

Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows
April 16, 2019 16 Apr'19
MP questions government over Post Office Horizon case

Labour MP asks the government about the costs associated with the Post Office Horizon legal battle
April 16, 2019 16 Apr'19
How Kubernetes has simplified Bet365’s software deployments

Online betting company has begun using Kubernetes to make it easier for its IT infrastructure and product teams to share complex configurations
April 10, 2019 10 Apr'19
How to remove the paper trail

The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process