News

IT operations management and IT support

• May 15, 2020 15 May'20

  Sweden’s Preem puts automation to the test

  Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software

• May 15, 2020 15 May'20

  Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy

  The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models

• May 14, 2020 14 May'20

  Deutsche Bank’s planned tech spend unaffected by global crisis

  Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it

• May 13, 2020 13 May'20

  Report reveals inadequate cyber security at Schiphol Airport

  A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport

• May 13, 2020 13 May'20

  COO interview: Suresh Viswanathan, TSB

  TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation

• May 13, 2020 13 May'20

  Coronavirus: APAC organisations find scalability with cloud

  Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers

• May 12, 2020 12 May'20

  Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic

  Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19

• May 12, 2020 12 May'20

  Australia’s Kmart gears up for mainframe migration

  Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move

• May 11, 2020 11 May'20

  Four in 10 Australians will share GPS data for alerting

  Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds

• May 11, 2020 11 May'20

  Coronavirus: SMEs in the UAE forced to digitally transform

  The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight

• May 07, 2020 07 May'20

  IBM Think puts AI to use in IT operations

  Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence

• May 06, 2020 06 May'20

  End-users failing to protect themselves online

  Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report

• May 06, 2020 06 May'20

  Open source community joins Covid-19 fight

  Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak

• May 05, 2020 05 May'20

  Coronavirus: Total outsourcing spending collapses in March

  IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region

• May 04, 2020 04 May'20

  Nordic real estate sector becoming increasingly digital

  The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic

• May 04, 2020 04 May'20

  Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

  Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand?

• May 04, 2020 04 May'20

  Research institutes warn of necessity for UK contact-tracing app to link to testing

  BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation

• May 01, 2020 01 May'20

  No going back to packed workplaces after Covid-19

  A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people

• May 01, 2020 01 May'20

  Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

  Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory

• April 29, 2020 29 Apr'20

  Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

  Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery

• April 29, 2020 29 Apr'20

  Google chief suggests post-coronavirus cloud boost

  Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres

• April 28, 2020 28 Apr'20

  Almost half of security pros being redeployed during pandemic

  Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic

• April 28, 2020 28 Apr'20

  Covid-19 will decimate fintechs, but those that survive will prosper

  The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development

• April 24, 2020 24 Apr'20

  How likely are IT service providers to offer discounts in an unprecedented global recession?

  As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome?

• April 23, 2020 23 Apr'20

  Nasdaq gives customers real-time data through cloud platform

  US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity

• April 23, 2020 23 Apr'20

  Mainframe skills surge as lockdown drives transaction growth

  Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus

• April 21, 2020 21 Apr'20

  Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand

  Building society initiates more automation software to cope with growing demand for mortgage deferrals

• April 20, 2020 20 Apr'20

  Managing the lockdown extension

  The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix

• April 20, 2020 20 Apr'20

  Coronavirus: Pandemic will see consolidation of offshore captive centres

  Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic

• April 20, 2020 20 Apr'20

  CaixaBank uses hybrid of conventional and quantum computers to classify risk

  Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms

• April 17, 2020 17 Apr'20

  Covid-19 will leave its legacy on global IT services

  IT services buying and selling will go through a transformation during the coronavirus crisis

• April 16, 2020 16 Apr'20

  Coronavirus: India eases lockdown restrictions for IT service providers

  Indian government allows IT services firms to bring half their staff back to delivery centres

• April 15, 2020 15 Apr'20

  Centrica deploys Citrix Cloud services on Azure to manage demand

  Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment

• April 15, 2020 15 Apr'20

  GitLab expands into Australia as DevOps tooling market heats up

  DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development

• April 09, 2020 09 Apr'20

  Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

  IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates

• April 08, 2020 08 Apr'20

  What next for subpostmasters’ miscarriage of justice appeals?

  Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting

• April 06, 2020 06 Apr'20

  Coronavirus: BPO and IT services delivered from India face big challenges

  UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so

• April 02, 2020 02 Apr'20

  What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

  Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal

• April 02, 2020 02 Apr'20

  Coronavirus: Is Zoom safe and should security teams ban it?

  Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright?

• April 01, 2020 01 Apr'20

  Air industry eyes £300m savings through blockchain for cargo efficiency

  Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation

• March 31, 2020 31 Mar'20

  Coronavirus readiness: Three technology-led steps the NHS is taking

  With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service

• March 27, 2020 27 Mar'20

  How subpostmasters made legal history with biggest referral of potential miscarriages of justice

  Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal

• March 26, 2020 26 Mar'20

  Coronavirus: What are the latest free cyber security offers?

  We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis

• March 26, 2020 26 Mar'20

  Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

  The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing

• March 26, 2020 26 Mar'20

  Coronavirus: Openreach to restrict engineers’ home visits

  BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers

• March 25, 2020 25 Mar'20

  Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

  Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser

• March 25, 2020 25 Mar'20

  Coronavirus: iFixit builds resource to support medical technicians

  Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators

• March 25, 2020 25 Mar'20

  Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

  The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system

• March 23, 2020 23 Mar'20

  Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

  Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed

• March 23, 2020 23 Mar'20

  Coronavirus: Spain to use artificial intelligence to automate testing

  Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus