News

IT operations management and IT support

• May 06, 2016 06 May'16

  Swedbank boosts customer service with a virtual assistant

  Nuance Nina will offer basic frontline support for online customers

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• April 21, 2016 21 Apr'16

  Singapore online grocer RedMart uses cloud ERP to drive growth

  Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth

• April 18, 2016 18 Apr'16

  CIO interview: Gerard Spans, Arcadis

  The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 15, 2016 15 Apr'16

  Israeli volunteers ready their cyber defences as Anonymous affiliates attack

  Every April, Israel braces itself for an onslaught from pro-Palestinian hackers, but the occupants of a small conference room in Tel Aviv stand in their way

• April 15, 2016 15 Apr'16

  Australian universities increase IT spending well above global average

  Australian universities are increasing their IT spending as they improve learning and operational efficiency

• April 08, 2016 08 Apr'16

  CIOs lack faith in IT’s ability to meet digital demands of business

  VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation

• March 29, 2016 29 Mar'16

  Dell offloads services arm to fund EMC acquisition

  Dell dumps its services business as it gets ready to take over EMC

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 18, 2016 18 Mar'16

  CIO interview: Stuart Birrell, Heathrow Airport

  Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model

• March 03, 2016 03 Mar'16

  Why are big government IT projects still going wrong?

  The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite

• February 29, 2016 29 Feb'16

  CIO interview: Anders Candell, Stora Enso

  CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology

• February 15, 2016 15 Feb'16

  Telstra is transforming Australian IT infrastructure

  Telco is transforming its IT operation to make better use of the cloud, data and application programming interfaces

• February 12, 2016 12 Feb'16

  CIO interview: Ismo Platan, SSAB

  Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• February 08, 2016 08 Feb'16

  CIO interview: Johan Kestens, ING Belgium

  ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector

• January 27, 2016 27 Jan'16

  CIO interview: Jo De Vliegher, Hydro

  The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time

• January 26, 2016 26 Jan'16

  Blue light services should share control rooms and IT, Home Office says

  The Home Office plans to make emergency services collaboration mandatory and to join up back-office IT and control rooms

• January 25, 2016 25 Jan'16

  Alstom outsources IT transformation to HCL Technologies

  Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project

• January 06, 2016 06 Jan'16

  CIO interview: Mats Hultin, Saab Group

  Saab Group's CIO talks to Computer Weekly about the huge challenge of integrating 40 separate IT organisations into one

• December 03, 2015 03 Dec'15

  Home Office e-Borders programme costs to reach £1.1bn by 2019, says NAO report

  The failed e-Borders programme has cost £830m to date, with a further £275m projected costs before the Home Office produces new systems in-house, due to go live in 2019

• December 01, 2015 01 Dec'15

  CIO interview: Jesper Riis, DSV

  IT plays a business-critical role at Danish logistics and transportation company DSV. CIO Jesper Riis tells Computer Weekly about his current challenges

• November 30, 2015 30 Nov'15

  What type of CIO do you want to be?

  There are three types of CIO, a major global research study has revealed. Which type would you like to be – trusted operator, change instigator or business co-creator?

• November 27, 2015 27 Nov'15

  Case study: Tideway uses private cloud to manage London ‘super sewer’ infrastructure

  Infrastructure services director explains why Tideway has opted for a managed, private cloud setup to support sewer project

• November 25, 2015 25 Nov'15

  Spending review: Osborne gives NHS £1bn for technology boost

  The NHS will get £1bn to spend on technology – including an interoperable patient record system – chancellor George Osborne has announced

• November 20, 2015 20 Nov'15

  CIO interview: Lone Bundgaard, Coloplast

  IT development head at Danish medical products and services company plays core role in major change to how the company engages with its customers

• November 18, 2015 18 Nov'15

  Traditional datacentres ill-equipped to cope with IoT demands, warn technology experts

  BBC data scientist and Coca Cola CTO question if the datacentre is the right place to store, process and analyse IoT data

• November 18, 2015 18 Nov'15

  Post Office IT support email reveals known Horizon flaw

  An email from Post Office IT support reveals a problem with the Horizon system and supporting processes that could lead to accounting errors

• November 11, 2015 11 Nov'15

  NHS Education for Scotland chooses PA Consulting Group to develop digital learning resources

  NHS Education for Scotland (NES) signs PA Consulting Group to develop its “one stop shop” digital platform of learning resources for NHS staff

• November 05, 2015 05 Nov'15

  Communication Workers Union warns subpostmasters of flaw in Post Office Horizon accounting system

  The union that represents Post Office subpostmasters has warned of a problem with the Horizon accounting system at the centre of a long-running dispute

• November 04, 2015 04 Nov'15

  The pros and cons of treating internal IT like a business

  Aligning IT with the business has become a CIO mantra – but now digitisation has pushed IT to the top of the business agenda

• November 02, 2015 02 Nov'15

  CIO interview: Torben Høeg Bonde, Vestas

  The CIO at Danish wind turbine company Vestas is playing a key role in turning the company into a software supplier

• October 26, 2015 26 Oct'15

  Outsourcing renewals: Where do I source services?

  With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from

• October 22, 2015 22 Oct'15

  CIO interview: Frans Westerlund, Fiskars

  Fiskars CIO Frans Westerlund tells Computer Weekly about the challenges faced by IT when a business instigates a major strategic transformation

• October 21, 2015 21 Oct'15

  Nationwide Building Society outsources IT infrastructure

  Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age

• October 16, 2015 16 Oct'15

  ServiceNow powers Royal Mail multi-sourcing

  As part of its £500m IT transformation, Royal Mail has deployed ServiceNow to manage new suppliers

• October 08, 2015 08 Oct'15

  Gloucester City Council extends Civica IT outsourcing deal

  The council’s outsourcing deal with Civica will not end until October 2021, as it signs a three-year extension contract

• August 26, 2015 26 Aug'15

  CIO interview: Elisabeth Stjernstoft, Apoteket

  When the Swedish government introduced competition to the pharmaceuticals sector in 2009, the former monopoly faced a major IT transformation

• August 05, 2015 05 Aug'15

  HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

  HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT

• June 25, 2015 25 Jun'15

  John Swainson, president of Dell Software, argues the case for rethinking datacentres

  Having previously worked for Silver Lake, CA and IBM, Swainson now heads the company’s software business

• June 23, 2015 23 Jun'15

  Bet365: A company betting on its own technology innovations

  While many sites make great use of agile development, run on the cloud and are built on Java and JavaScript, Bet365 is doing IT its own way

• June 09, 2015 09 Jun'15

  Case study: What the enterprise can learn from Etsy's DevOps strategy

  Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture

• May 21, 2015 21 May'15

  Canonical's Mark Shuttleworth talks about space, drones and smartphones

  Mark Shuttleworth, founder of Canonical, strives towards the vision of a converged handheld device

• May 18, 2015 18 May'15

  Whitehall technology chiefs vetoed new Windows XP support deal

  Government technology chiefs vetoed a new deal with Microsoft to continue Windows XP support to force laggards to move off the OS

• April 29, 2015 29 Apr'15

  Vodafone sends network in a backpack to Nepal earthquake zone

  Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal

• March 24, 2015 24 Mar'15

  HP Helion Rack looks to speed up enterprise private cloud adoption

  HP wants to take the heavy lifting out of moving to the private cloud by offering enterprises pre-configured and tested infrastructure packages

• March 09, 2015 09 Mar'15

  Prepare for two modes of business intelligence, says Gartner

  IT needs to open up business intelligence to the broader business to support its consumerisation

• March 05, 2015 05 Mar'15

  Case study: How National Grid uses analytics to keeps the lights on

  National Grid has started a project to supplement its existing asset maintenance system with predictive analytics

• February 09, 2015 09 Feb'15

  The more IT changes, the more technology issues remain the same

  In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little