News

IT operations management and IT support

• November 24, 2016 24 Nov'16

  CIO Interview: Jim Fowler, GE

  Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet

• November 22, 2016 22 Nov'16

  Middle East bank to launch AI for customer support

  Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services

• November 22, 2016 22 Nov'16

  Dutch IT ministry needed to take digital lead

  Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT

• November 09, 2016 09 Nov'16

  Australia’s IFC Logistics virtualises storage to prevent further outages

  Australian logistics firm moved to virtualised storage through a managed service after a serious outage

• October 25, 2016 25 Oct'16

  AI set to replace traditional IT administrators

  Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms

• October 06, 2016 06 Oct'16

  Swedish bank uses Amelia the robot for customer services

  SEB is using AI software from IPsoft for customer service after a successful internal project

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 22, 2016 22 Sep'16

  Which? calls for user compensation over Windows 10 upgrade issues

  Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• August 04, 2016 04 Aug'16

  How Action for Children improved IT service delivery

  Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies

• August 04, 2016 04 Aug'16

  Singapore’s DBS Bank signs up to Amazon cloud

  The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 25, 2016 25 Jul'16

  Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments

  EIU report highlights governments’ desire for better use of data, including cloud access

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 14, 2016 14 Jul'16

  Nordic CIO interview: Roland Grunéus, Intrum Justitia

  Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data

• July 12, 2016 12 Jul'16

  Standard Chartered takes global delivery network to next level

  Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• June 27, 2016 27 Jun'16

  Banking IT community faces uncertain Brexit future

  The financial services IT community faces a period of uncertainty as finance firms reassess plans following the EU referendum result

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• June 13, 2016 13 Jun'16

  Technology key to supporting World Expo 2020 in Dubai

  Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020

• May 30, 2016 30 May'16

  Middle East CIO interview: V. Chandrasekar, Standard Chartered

  The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT

• May 24, 2016 24 May'16

  Network Collapse: Why the internet is flirting with disaster

  It’s surprising the internet works at all, given the age of its core software. The question is, can we catch it before it falls over?

• May 13, 2016 13 May'16

  Public cloud uptake rises, but Europe still lags behind the US

  Okta research finds the most popular cloud applications in all regions are mail, sales and marketing, social media and document storage

• May 06, 2016 06 May'16

  Swedbank boosts customer service with a virtual assistant

  Nuance Nina will offer basic frontline support for online customers

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• April 21, 2016 21 Apr'16

  Singapore online grocer RedMart uses cloud ERP to drive growth

  Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth

• April 18, 2016 18 Apr'16

  CIO interview: Gerard Spans, Arcadis

  The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 15, 2016 15 Apr'16

  Israeli volunteers ready their cyber defences as Anonymous affiliates attack

  Every April, Israel braces itself for an onslaught from pro-Palestinian hackers, but the occupants of a small conference room in Tel Aviv stand in their way

• April 15, 2016 15 Apr'16

  Australian universities increase IT spending well above global average

  Australian universities are increasing their IT spending as they improve learning and operational efficiency

• April 08, 2016 08 Apr'16

  CIOs lack faith in IT’s ability to meet digital demands of business

  VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation

• March 29, 2016 29 Mar'16

  Dell offloads services arm to fund EMC acquisition

  Dell dumps its services business as it gets ready to take over EMC

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 18, 2016 18 Mar'16

  CIO interview: Stuart Birrell, Heathrow Airport

  Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model

• March 03, 2016 03 Mar'16

  Why are big government IT projects still going wrong?

  The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite

• February 29, 2016 29 Feb'16

  CIO interview: Anders Candell, Stora Enso

  CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology

• February 15, 2016 15 Feb'16

  Telstra is transforming Australian IT infrastructure

  Telco is transforming its IT operation to make better use of the cloud, data and application programming interfaces

• February 12, 2016 12 Feb'16

  CIO interview: Ismo Platan, SSAB

  Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• February 08, 2016 08 Feb'16

  CIO interview: Johan Kestens, ING Belgium

  ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector

• January 27, 2016 27 Jan'16

  CIO interview: Jo De Vliegher, Hydro

  The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time

• January 26, 2016 26 Jan'16

  Blue light services should share control rooms and IT, Home Office says

  The Home Office plans to make emergency services collaboration mandatory and to join up back-office IT and control rooms

• January 25, 2016 25 Jan'16

  Alstom outsources IT transformation to HCL Technologies

  Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project

• January 06, 2016 06 Jan'16

  CIO interview: Mats Hultin, Saab Group

  Saab Group's CIO talks to Computer Weekly about the huge challenge of integrating 40 separate IT organisations into one

• December 03, 2015 03 Dec'15

  Home Office e-Borders programme costs to reach £1.1bn by 2019, says NAO report

  The failed e-Borders programme has cost £830m to date, with a further £275m projected costs before the Home Office produces new systems in-house, due to go live in 2019

• December 01, 2015 01 Dec'15

  CIO interview: Jesper Riis, DSV

  IT plays a business-critical role at Danish logistics and transportation company DSV. CIO Jesper Riis tells Computer Weekly about his current challenges

• November 30, 2015 30 Nov'15

  What type of CIO do you want to be?

  There are three types of CIO, a major global research study has revealed. Which type would you like to be – trusted operator, change instigator or business co-creator?

• November 27, 2015 27 Nov'15

  Case study: Tideway uses private cloud to manage London ‘super sewer’ infrastructure

  Infrastructure services director explains why Tideway has opted for a managed, private cloud setup to support sewer project

• November 25, 2015 25 Nov'15

  Spending review: Osborne gives NHS £1bn for technology boost

  The NHS will get £1bn to spend on technology – including an interoperable patient record system – chancellor George Osborne has announced