News
IT operations management and IT support
-
August 01, 2019
01
Aug'19
Nationwide plans 750 tech roles at new digital hub in London
Building society is setting up its first major tech presence in London to help it access deep skills pool
-
August 01, 2019
01
Aug'19
Computer science undergraduates most likely to drop out
Computer science degrees account for the largest proportion of students who drop out before completion
-
August 01, 2019
01
Aug'19
London Stock Exchange agrees to acquire Refinitiv for £22bn
The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv
-
August 01, 2019
01
Aug'19
Deliveroo to build Edinburgh tech hub around acquisition of local startup
Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh
-
July 31, 2019
31
Jul'19
How Singapore’s NTUC Enterprise is embracing digital transformation
NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain
-
July 30, 2019
30
Jul'19
Why CIOs should focus on trimming their internal email footprint
Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant
-
July 30, 2019
30
Jul'19
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities
The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies
-
July 29, 2019
29
Jul'19
TSB takes another £36m hit related to botched IT migration
TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results
-
July 29, 2019
29
Jul'19
One-third of UK councils have IT budgets cut
Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes
-
July 25, 2019
25
Jul'19
Hewlett Packard Enterprise invests big in India
Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent
-
July 24, 2019
24
Jul'19
French and German companies have contrasting fortunes in India
France is racing ahead of Germany when it comes to making the most of service companies in India
-
July 22, 2019
22
Jul'19
How AntWorks is addressing the pitfalls of RPA
The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities
-
July 18, 2019
18
Jul'19
Welsh council aims to cut back-office processing costs by 95% through automation
A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation
-
July 17, 2019
17
Jul'19
Deutsche Bank’s public contraction is a major landmark for fintech
German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business
-
July 16, 2019
16
Jul'19
Dutch authorities temporarily halt datacentre construction
Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds
-
July 15, 2019
15
Jul'19
US judge dismisses challenge over Department of Defense mega-cloud contract
The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed
-
July 11, 2019
11
Jul'19
Zopa gets in-house tech ready for 2019 bank launch
Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year
-
July 10, 2019
10
Jul'19
CDO interview: Julia Aymonier, École Hôtelière de Lausanne
As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne
-
July 09, 2019
09
Jul'19
Deutsche Bank cuts jobs but increases tech spend
Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.
-
July 08, 2019
08
Jul'19
Thames Water uses ServiceNow to boost helpdesk efficiency
AI-enabled monitoring helps IT to identify anomalies and improve service levels
-
July 03, 2019
03
Jul'19
One-third of people prefer instant reply from chatbot about finances to waiting for human reply
Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation
-
July 03, 2019
03
Jul'19
APAC firms in developed markets warm up to cloud ERP
A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year
-
July 02, 2019
02
Jul'19
CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition
A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks
-
July 02, 2019
02
Jul'19
Post Office back-office error leaves subpostmaster with thousands of pounds extra
The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand
-
June 26, 2019
26
Jun'19
Nordic public dispels fears over AI and welcomes its advance
People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions
-
June 25, 2019
25
Jun'19
Half of Dutch IT decision-makers can’t explain blockchain technology
IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it
-
June 21, 2019
21
Jun'19
CIOs experience stress, verbal and physical abuse during IT failures
Business continuity involves more than the investment in resilient IT – staff and their families need support too
-
June 20, 2019
20
Jun'19
How APAC CIOs are driving AI projects
IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing
-
June 20, 2019
20
Jun'19
HCL delivers digital services to Cricket Australia
Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
-
June 19, 2019
19
Jun'19
How AirAsia streamlined its customer service
Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service
-
June 19, 2019
19
Jun'19
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers
Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases
-
June 19, 2019
19
Jun'19
How Carsales cuts through the noise in incident response
The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues
-
June 17, 2019
17
Jun'19
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial
The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial
-
June 14, 2019
14
Jun'19
IT outsourcing is increasing, but not as we know it
IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations
-
June 07, 2019
07
Jun'19
CIO interview: John Finch, Refinitiv
Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge
-
June 06, 2019
06
Jun'19
Half of CFOs frustrated by complex accounting systems
Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey
-
June 03, 2019
03
Jun'19
Business leaders failing to address cyber threats
Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals
-
May 30, 2019
30
May'19
Salesforce completes Pardot fix after 12 days’ disruption
Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down
-
May 29, 2019
29
May'19
Finland globalises AI training programme
The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out
-
May 24, 2019
24
May'19
Post Office told to pay over £5m of its opponent’s costs for first Horizon trial
The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment
-
May 22, 2019
22
May'19
GoCardless migrates to cloud and gets Google engineering capability
Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform
-
May 21, 2019
21
May'19
Dutch lecturer researches the person behind the cyber criminal
Dutch academic is trying to get inside the mind of cyber criminals by understanding what makes them tick
-
May 20, 2019
20
May'19
Lloyds Bank creates 500 IT roles in Scotland
New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences”
-
May 20, 2019
20
May'19
Post Office applies to appeal damning judgment in first Horizon trial
The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters
-
May 17, 2019
17
May'19
École Hôtelière de Lausanne puts Amelia the robot at its core
When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear
-
May 16, 2019
16
May'19
ANZ CIOs hit roadblocks in digital agenda
Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda
-
May 16, 2019
16
May'19
CIOs want staff with good soft skills to help drive digital change
Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows
-
May 09, 2019
09
May'19
Deutsche Börse harnesses Microsoft cloud
German stock exchange signs deal with Microsoft that will not only benefit the exchange, but other organisations in the sector that are considering cloud migration
-
May 08, 2019
08
May'19
Red Hat Enterprise Linux to contribute $10tn to global business
A study on the economic impact of Red Hat Enterprise Linux by IDC revealed that the operating system is expected to contribute to business revenues worth 5% of the global economy
-
May 08, 2019
08
May'19
Finnish gaming company PAF migrates to the cloud
Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes