News

IT operations management and IT support

• November 28, 2019 28 Nov'19

  TSB neglected to assess capabilities of main IT provider in its failed system migration

  TSB failed to properly assess and manage the internal service provider that lead its botched IT migration

• November 28, 2019 28 Nov'19

  Telefónica reveals global restructuring plan

  Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term

• November 26, 2019 26 Nov'19

  Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat

  Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid

• November 25, 2019 25 Nov'19

  Nationwide building society opens up systems through mortgage API

  Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems

• November 25, 2019 25 Nov'19

  How ServiceNow is empowering Asia’s mobile workforce

  ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers

• November 22, 2019 22 Nov'19

  TSB tech woes continue with overnight systems failure

  TSB customers have experienced problems receiving money into their accounts due to an IT error, just days after the bank was slammed in a report on its IT problems last year

• November 21, 2019 21 Nov'19

  Swiss packaging manufacturer powers digital maintenance with GE and ServiceMax

  Carton and packaging company SIG, which also sells IoT-connected machines to food and beverage firms, has developed a digital maintenance service

• November 21, 2019 21 Nov'19

  Western Union transfers to AWS cloud

  Western Union is the latest financial services form to set out a future in the Amazon Web Services cloud

• November 20, 2019 20 Nov'19

  Swedish hospitals suffer IT crashes

  Hospitals in Sweden’s West Götaland region have suffered computer problems because of as-yet unexplained hard drive crashes

• November 20, 2019 20 Nov'19

  Massive increase in fraud attacks on TSB customers during IT meltdown

  There was a massive spike in attempts by fraudsters to steal from TSB customers when the bank’s IT systems failed in 2018

• November 20, 2019 20 Nov'19

  Holy grail of digital banking is, at first glance, a new channel, not a new concept

  Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next

• November 18, 2019 18 Nov'19

  How DBS is pushing the limits of IT efficiency

  Besides shrinking its datacentre footprint by 75%, Singapore’s DBS Bank is running twice as many virtual machines on a single socket and decoupling applications from its infrastructure stack

• November 17, 2019 17 Nov'19

  Australian bourse to overhaul technology infrastructure

  The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems

• November 15, 2019 15 Nov'19

  Businesses move key applications off public cloud to save costs

  A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate

• November 13, 2019 13 Nov'19

  Finnish biometric identity plans for seamless air travel

  Finnair and Finavia explore options for automatic digital identification and authentication of air travellers

• November 13, 2019 13 Nov'19

  Bet365 backs DevOps to improve site reliability

  The online betting site is setting up a DevOps team to improve website reliability and ensure applications are deployed quickly

• November 08, 2019 08 Nov'19

  GoCardless and TransferWise create global network for direct debits

  Fintechs’ network will make it easier for small companies to expand their customer bases internationally

• November 07, 2019 07 Nov'19

  Zopa opens testing for its banking products to customers

  Zopa's move into the banking sector is gathering pace as customers test out its savings product

• November 07, 2019 07 Nov'19

  Co-operative Bank extends mortgage service deal with Capita

  Co-operative bank has extended a contract to outsource its mortgage platform in a deal with Capita

• November 07, 2019 07 Nov'19

  Abu Dhabi AI university is key to UAE’s future as the oil dries up

  Abu Dhabi’s fledgling artificial intelligence university is part of a highly ambitious 30-year plan to transform the UAE’s economy and culture

• November 05, 2019 05 Nov'19

  Gartner: The time is right to make IT a boardroom issue

  In many businesses, IT is regarded as an internal service provider and cost centre. Gartner says now is the best time for CIOs to make IT strategic

• November 05, 2019 05 Nov'19

  OpenStack to get standardisation boost in China

  New standards are being developed by the OpenStack Foundation and a standards body to improve the interoperability of OpenStack distributions in China

• November 04, 2019 04 Nov'19

  Thousands apply to Abu Dhabi AI University in first week

  Artificial intelligence university in Abu Dhabi gets more than 3,000 applications in the week following its application process being opened

• October 30, 2019 30 Oct'19

  Legacy monitoring tools hamper digital progress

  Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns

• October 30, 2019 30 Oct'19

  Cost savings drive business automation

  While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives

• October 29, 2019 29 Oct'19

  Post Office IT trial judgement within days

  The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent

• October 28, 2019 28 Oct'19

  Stronger regulations needed to fix banking IT problems, say MPs

  Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels

• October 28, 2019 28 Oct'19

  P27 pan-Nordic payments system moves a step closer

  Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform

• October 23, 2019 23 Oct'19

  Nordic industrial giants continue to choose Indian suppliers for digital transformation

  HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region

• October 22, 2019 22 Oct'19

  Abu Dhabi National Oil Company uses blockchain for inter-group network

  The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries

• October 21, 2019 21 Oct'19

  European companies hold back outsourcing amid recession fears

  Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months

• October 21, 2019 21 Oct'19

  Virtual Instruments is now Virtana and aims at cloud, containers

  Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too

• October 21, 2019 21 Oct'19

  VR over 5G helps Belfast Harbour vision to become smart port

  Harbour teams up with BT to deploy 5G-enabled applications including virtual reality

• October 18, 2019 18 Oct'19

  Two-thirds of UK financial services firms are using machine learning

  The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable

• October 14, 2019 14 Oct'19

  Digital and innovation apprentices to start NatWest programme

  NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role

• October 11, 2019 11 Oct'19

  Why would a bank that made billions of pounds’ profit cut thousands of staff?

  HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings

• October 08, 2019 08 Oct'19

  Sweden’s SEB explores core banking in the cloud

  Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform

• October 08, 2019 08 Oct'19

  How APAC enterprises can keep pace with container security

  For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities

• October 04, 2019 04 Oct'19

  Swedish authorities introduce robots to help social workers

  Software robots free up time for social workers to help benefits claimants find employment

• October 04, 2019 04 Oct'19

  Microsoft delivers Surface with benefits for enterprise IT

  It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out

• October 02, 2019 02 Oct'19

  HMRC extends contract with Capgemini but embeds flexibility

  Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups

• October 01, 2019 01 Oct'19

  A security breach is inevitable, IT leaders warned

  No matter how much IT security tech and training is in place, sophisticated, targeted attacks are going to breach company defences, Carbon Black warns

• October 01, 2019 01 Oct'19

  Interview: James Smith, director of digital, Nationwide Building Society

  James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business

• October 01, 2019 01 Oct'19

  Marketplace push aims to get the NHS automating

  Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots

• September 30, 2019 30 Sep'19

  Dubai’s Precision Group takes manufacturing into the cloud

  Head of IT at mould and packaging company talks about leading its digital transformation programme

• September 26, 2019 26 Sep'19

  Nordic payment collaboration will ease cross-border payments

  P27 and Mastercard to bring seamless cross-border payments across Norway, Finland, Denmark and Sweden

• September 20, 2019 20 Sep'19

  Drive for Nordic datacentre transformation

  Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage

• September 20, 2019 20 Sep'19

  Enterprises can hire software robots at the push of a button

  IPsoft is beta testing a marketplace where businesses can look at what software robots are available and interview them about their suitability to take roles

• September 19, 2019 19 Sep'19

  CTO interview: Paul Clark, Tandem Bank

  Tandem Bank’s chief technology officer had a close encounter with legacy banking when he left his previous job to pursue a career in fintech

• September 19, 2019 19 Sep'19

  Direct Line built an insurtech it can tweak a thousand times a day

  Insurance group Direct Line has added a new business to its portfolio, designed to let it act as a sandbox for its digital journey