News

IT operations management and IT support

• June 25, 2015 25 Jun'15

  John Swainson, president of Dell Software, argues the case for rethinking datacentres

  Having previously worked for Silver Lake, CA and IBM, Swainson now heads the company’s software business

• June 23, 2015 23 Jun'15

  Bet365: A company betting on its own technology innovations

  While many sites make great use of agile development, run on the cloud and are built on Java and JavaScript, Bet365 is doing IT its own way

• June 09, 2015 09 Jun'15

  Case study: What the enterprise can learn from Etsy's DevOps strategy

  Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture

• May 21, 2015 21 May'15

  Canonical's Mark Shuttleworth talks about space, drones and smartphones

  Mark Shuttleworth, founder of Canonical, strives towards the vision of a converged handheld device

• May 18, 2015 18 May'15

  Whitehall technology chiefs vetoed new Windows XP support deal

  Government technology chiefs vetoed a new deal with Microsoft to continue Windows XP support to force laggards to move off the OS

• April 29, 2015 29 Apr'15

  Vodafone sends network in a backpack to Nepal earthquake zone

  Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal

• March 24, 2015 24 Mar'15

  HP Helion Rack looks to speed up enterprise private cloud adoption

  HP wants to take the heavy lifting out of moving to the private cloud by offering enterprises pre-configured and tested infrastructure packages

• March 09, 2015 09 Mar'15

  Prepare for two modes of business intelligence, says Gartner

  IT needs to open up business intelligence to the broader business to support its consumerisation

• March 05, 2015 05 Mar'15

  Case study: How National Grid uses analytics to keeps the lights on

  National Grid has started a project to supplement its existing asset maintenance system with predictive analytics

• February 09, 2015 09 Feb'15

  The more IT changes, the more technology issues remain the same

  In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little

• February 06, 2015 06 Feb'15

  Former Lloyds bank and Barclays CIO Darryl West joins HSBC

  HSBC has appointed Darryl West, who left Barclays in December, as CIO

• January 08, 2015 08 Jan'15

  Forrester: IT maintenance saps budget as tech spending increases

  Technology spending is set to rise modestly, but the majority of IT spending will still go on maintaining existing systems

• December 19, 2014 19 Dec'14

  Price cuts and posturing in the public cloud war

  The price battle among commodity cloud players is set to rage on, but how much impact is it really having for enterprise customers?

• November 27, 2014 27 Nov'14

  CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

  While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers.

• November 25, 2014 25 Nov'14

  Pressure on Universal Credit’s digital service mounts as testing begins

  Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services

• November 25, 2014 25 Nov'14

  National Trust for Scotland overcomes legacy network challenge

  The National Trust for Scotland has replaced a historical network infrastructure with a core service from Brocade

• November 13, 2014 13 Nov'14

  UBS move to Oracle HR in the cloud hits big delays

  Swiss bank UBS has hit major delays migrating to a cloud-based HR system

• November 11, 2014 11 Nov'14

  Drinks maker Edrington outsources SAP enterprise resource planning operation to Atos

  Glasgow-based distiller Edrington outsources its ERP development, support and hosting to IT services firm Atos

• October 21, 2014 21 Oct'14

  Why Shell, BP and PwC teamed up to launch platform-neutral IT4IT Forum

  Lack of IT integration and workload interoperability is pushing enterprises such as Royal Dutch Shell to collaborate with IT providers to develop standards

• October 08, 2014 08 Oct'14

  The challenges facing HP as it splits in two

  HP is splitting its business in two - but it is a reaction to the changing way that businesses and consumers buy IT

• September 15, 2014 15 Sep'14

  Salesforce issues advice on avoiding Dyreza attack

  Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus

• September 03, 2014 03 Sep'14

  Morgan Motor Company swaps Sage for integrated IFS

  Morgan Motor Company is replacing its Sage 500 accounting system with IFS Applications

• August 08, 2014 08 Aug'14

  Why John Linwood is not to blame for BBC’s failed technology project

  Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned?

• August 05, 2014 05 Aug'14

  AstraZeneca rolls out IT self service using ServiceNow

  Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months

• July 25, 2014 25 Jul'14

  Bank of America: When software relationships turn sour

  Tibco has filed a lawsuit alleging the Merrill Lynch division of Bank of America illegally used $300m of its software for a major IT project

• July 16, 2014 16 Jul'14

  IBM partners with Apple to deliver enterprise services for iOS

  IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS

• July 15, 2014 15 Jul'14

  Diageo puts ServiceNow fizz in IT service desk

  Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation

• June 27, 2014 27 Jun'14

  Roadchef exits IBM Global Services for direct supplier relationships

  Motorway services firm Roadchef ended an outsourcing deal with IBM Global Services when its IT was up for refresh and moved to SAP

• June 27, 2014 27 Jun'14

  Half of network equipment ageing or obsolete, survey finds

  Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes

• June 18, 2014 18 Jun'14

  Interview: John Swainson, president of Dell Software

  Dell Software president John Swainson's aims to make Dell Software a $5bn business

• June 17, 2014 17 Jun'14

  IFDS integrates UK and India service centres

  International Financial Data Services has implemented software to balance workloads across UK and Indian delivery centres

• June 12, 2014 12 Jun'14

  HSBC makes executives responsible for application consolidation

  In the next few weeks, senior executives at HSBC globally will have KPIs to reduce the number of applications they run

• June 10, 2014 10 Jun'14

  Engineering firm fined for using unlicensed Autodesk software

  Project Options has been fined £16,000 by the Business Software Alliance, following an online tip-off

• April 02, 2014 02 Apr'14

  Government signs £5.5m Microsoft deal to extend Windows XP support

  The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline

• March 20, 2014 20 Mar'14

  Mine machine data to boost business value

  Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data

• March 17, 2014 17 Mar'14

  Three-quarters of UK charities are failing to adapt to digital

  Charities in the UK are failing to adopt digital agendas in their organisations

• November 20, 2013 20 Nov'13

  M&S uses instore IT to train staff in multi-channel retail

  Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy

• November 12, 2013 12 Nov'13

  Call for graduates to apply for John Lewis technology scheme

  Retailer John Lewis is encouraging university-leavers to apply for positions in its graduate development scheme

• September 25, 2013 25 Sep'13

  Google to rethink resilient networking following dual failure

  In spite of running a dual redundant network, Google's Gmail system has had a major failure.

• September 13, 2013 13 Sep'13

  Businesses hit digital roadblock due to paper processes

  A survey of business and IT leaders has found that paper-based processes are creating inefficiencies

• September 11, 2013 11 Sep'13

  £480bn of government revenue depends on "risky" legacy IT

  Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk”

• June 17, 2013 17 Jun'13

  IT departments to shrink dramatically within five years as cloud takes over

  IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years

• June 06, 2013 06 Jun'13

  European hotspots rip off Wi-Fi users

  Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found

• May 10, 2013 10 May'13

  CIO Interview: Graeme Hackland, CIO, Lotus F1 Team

  Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track

• April 30, 2013 30 Apr'13

  Case study: How SAP runs Cape Town

  For the past 10 years, SAP has been running the city of Cape Town, South Africa

• December 12, 2012 12 Dec'12

  Low-level tasks eat up 30% of IT departments' time, report reveals

  IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work

• November 06, 2012 06 Nov'12

  Gartner Symposium: RBS emulates Amazon with private cloud

  Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices

• June 13, 2012 13 Jun'12

  Shop Direct deploys software to automate business processes

  Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable

• May 14, 2012 14 May'12

  Huawei wins managed services contract for O2 network

  Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK

• April 18, 2012 18 Apr'12

  Government unaware how much it pays for e-mail services

  Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly.