News

IT operations management and IT support

• March 28, 2017 28 Mar'17

  1,000 sub-postmasters apply to join IT-related group litigation against Post Office

  Group legal action against Post Office relates to allegedly faulty Horizon computer system

• March 24, 2017 24 Mar'17

  AI and robots will 'create political instability' until humans find new occupations

  The belief that advances in technology will create more jobs than they replace may no longer hold true

• March 14, 2017 14 Mar'17

  Portakabin’s biggest-ever IT investment unifies CRM

  Modular construction firm is moving to a single source of business information through cloud technology and services

• March 13, 2017 13 Mar'17

  Danish shipping company uses blockchain in IBM partnership

  Maersk and IBM test out the application of blockchain technology to track and manage the paper trail of shipping containers around the world

• March 07, 2017 07 Mar'17

  ZF Group opens doors to Hyderabad tech centre

  German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation

• March 06, 2017 06 Mar'17

  Deutsche Bank creates group-wide CIO role

  New chief will drive technology transformation across the bank

• March 02, 2017 02 Mar'17

  MoD ditches spreadsheets for SaaS-based collaboration tool

  The Ministry of Defence is taking advantage of G-Cloud for collaboration software to manage its global activities

• February 27, 2017 27 Feb'17

  Hundreds more sub-postmasters apply to join group action against Post Office

  Initial hearing regarding sub-postmasters who say they were wrongly punished for false accounting reveals admission by Post Office legal team

• February 17, 2017 17 Feb'17

  HPE services and CSC to become DXC Technology

  The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions

• February 15, 2017 15 Feb'17

  UAE bank builds predictive marketing models

  Rakbank is using SAS analytics software to better understand its customers following a successful implementation of the supplier’s anti-money laundering software

• February 09, 2017 09 Feb'17

  Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology

  Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation

• February 07, 2017 07 Feb'17

  Middle East and North Africa public cloud spend to hit $2bn by 2020

  Middle East-based organisations are turning to public cloud services, with software as a service driving a major year-on-year spending increase

• February 06, 2017 06 Feb'17

  APAC businesses turn to DevOps to improve app quality, security

  Security validation and metrics are some of the key trends in DevOps this year, according to CA Technologies

• February 03, 2017 03 Feb'17

  London Fire Brigade system crashes cause delays reacting to emergencies

  Control room system crashes have been causing delays in London Fire Brigade response times

• January 26, 2017 26 Jan'17

  Human-centric technologies will dominate next three years

  Accenture says businesses will develop technology and services to match human behaviour in the next few years

• January 23, 2017 23 Jan'17

  Singapore and Indonesia stand out for IT spend in Apac banking sector

  Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending

• January 17, 2017 17 Jan'17

  Blockchain can cut investment bank infrastructure costs by 30%

  Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis

• January 17, 2017 17 Jan'17

  HSBC appoints technology advisers to keep pace with IT changes

  Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board

• January 16, 2017 16 Jan'17

  Australian government technology suffers failure after failure

  Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail

• January 10, 2017 10 Jan'17

  Cyber security scare stories could sharpen focus at banks

  There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement

• January 04, 2017 04 Jan'17

  Dubai-based Aramex optimises branch office connectivity

  How global logistics firm streamlined its branch office operations in the Middle East

• January 04, 2017 04 Jan'17

  Customer-first approach will make 2017 a challenge for Dutch CIOs

  CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate

• December 13, 2016 13 Dec'16

  Metro Bank moves IT infrastructure to cloud

  Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• December 06, 2016 06 Dec'16

  London Stock Exchange opens tech services centre in Sri Lanka

  The London Stock Exchange increases its technology support services operation in Sri Lanka

• December 05, 2016 05 Dec'16

  Top 10 ANZ enterprise IT stories of 2016

  Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016

• November 24, 2016 24 Nov'16

  CIO Interview: Jim Fowler, GE

  Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet

• November 22, 2016 22 Nov'16

  Middle East bank to launch AI for customer support

  Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services

• November 22, 2016 22 Nov'16

  Dutch IT ministry needed to take digital lead

  Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT

• November 09, 2016 09 Nov'16

  Australia’s IFC Logistics virtualises storage to prevent further outages

  Australian logistics firm moved to virtualised storage through a managed service after a serious outage

• October 25, 2016 25 Oct'16

  AI set to replace traditional IT administrators

  Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms

• October 06, 2016 06 Oct'16

  Swedish bank uses Amelia the robot for customer services

  SEB is using AI software from IPsoft for customer service after a successful internal project

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 22, 2016 22 Sep'16

  Which? calls for user compensation over Windows 10 upgrade issues

  Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• August 04, 2016 04 Aug'16

  How Action for Children improved IT service delivery

  Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies

• August 04, 2016 04 Aug'16

  Singapore’s DBS Bank signs up to Amazon cloud

  The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 25, 2016 25 Jul'16

  Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments

  EIU report highlights governments’ desire for better use of data, including cloud access

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 14, 2016 14 Jul'16

  Nordic CIO interview: Roland Grunéus, Intrum Justitia

  Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data

• July 12, 2016 12 Jul'16

  Standard Chartered takes global delivery network to next level

  Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• June 27, 2016 27 Jun'16

  Banking IT community faces uncertain Brexit future

  The financial services IT community faces a period of uncertainty as finance firms reassess plans following the EU referendum result

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• June 13, 2016 13 Jun'16

  Technology key to supporting World Expo 2020 in Dubai

  Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020

• May 30, 2016 30 May'16

  Middle East CIO interview: V. Chandrasekar, Standard Chartered

  The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT

• May 24, 2016 24 May'16

  Network Collapse: Why the internet is flirting with disaster

  It’s surprising the internet works at all, given the age of its core software. The question is, can we catch it before it falls over?

• May 13, 2016 13 May'16

  Public cloud uptake rises, but Europe still lags behind the US

  Okta research finds the most popular cloud applications in all regions are mail, sales and marketing, social media and document storage