News

IT operations management and IT support

• October 26, 2018 26 Oct'18

  DNS attacks cost finance firms millions of pounds a year

  Average cost of recovering from a single DNS attack is $924,390 for a large financial services company, survey shows

• October 25, 2018 25 Oct'18

  Consumer rights champion Which? begins digital journey

  Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing

• October 23, 2018 23 Oct'18

  CIOs and the cloud: The future of European enterprise software

  European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security

• October 19, 2018 19 Oct'18

  Postal delivery robots trialled in Norway

  The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses

• October 15, 2018 15 Oct'18

  Big expectations, huge presence: Gitex 2018 opens

  Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai

• October 11, 2018 11 Oct'18

  Robots in the workplace supported by 81% of business chiefs

  Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up

• October 09, 2018 09 Oct'18

  Tech takes centre stage in CBI’s pre-Budget wish list

  Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU

• October 05, 2018 05 Oct'18

  GDPR case work swamps Denmark’s data protection agency

  The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work

• October 02, 2018 02 Oct'18

  Filling the blockchain chasm

  Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations

• September 28, 2018 28 Sep'18

  No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

  Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems

• September 27, 2018 27 Sep'18

  CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

  Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey

• September 26, 2018 26 Sep'18

  Nipping DevOps challenges in the bud

  A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia

• September 21, 2018 21 Sep'18

  Businesses that take humans with them on robotics journeys gain the most

  Businesses that put human development at the centre of their automation strategies will profit the most

• September 21, 2018 21 Sep'18

  Foreshadow mitigation obscures licensing impact

  Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed

• September 20, 2018 20 Sep'18

  Growing reliance on cloud will need tighter IT management

  By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all

• September 19, 2018 19 Sep'18

  Santander plans UK tech hub in Milton Keynes

  Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff

• September 17, 2018 17 Sep'18

  Nationwide Building Society adds over a billion pounds to IT spend

  Nationwide is increasing the budget for its latest multi-year IT project

• September 17, 2018 17 Sep'18

  Middle East hungry for digitisation, says GE’s Bill Ruh

  The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries

• September 13, 2018 13 Sep'18

  Tech Nation startup programme demonstrates richness of UK fintech

  A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community

• September 12, 2018 12 Sep'18

  Two-thirds of emails not clean, says research

  Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research

• September 12, 2018 12 Sep'18

  AIOps killed the IT support star

  There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options

• September 10, 2018 10 Sep'18

  Software maintenance contracts lack scrutiny

  Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money

• September 06, 2018 06 Sep'18

  Arriva ITSM implementation delivers beyond expectations

  Transport company replaces several tools with a single cloud-based ITSM platform

• August 28, 2018 28 Aug'18

  Finland government to review public procurement laws

  Finland's government is putting its procurement laws under the spotlight after a major IT fraud

• August 22, 2018 22 Aug'18

  Language barrier won’t hold back chatbots in the Netherlands

  The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example

• August 20, 2018 20 Aug'18

  Swedish government and industry address IT skills shortage

  Sweden faces major challenges in resourcing its growing IT sector with the right talent

• August 20, 2018 20 Aug'18

  Why networking is the last frontier of IT automation

  Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher

• August 17, 2018 17 Aug'18

  ASEAN firms need to overcome DevOps hurdles

  Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed

• August 15, 2018 15 Aug'18

  Australian enterprises warming up to DevOps

  The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison

• August 05, 2018 05 Aug'18

  The rise of humanoid robotics in the Middle East

  Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics

• August 01, 2018 01 Aug'18

  Public sector increases outsourcing in first half of 2018

  IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms

• July 31, 2018 31 Jul'18

  Intelligent automation spending to hit $232bn by 2025

  Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants

• July 31, 2018 31 Jul'18

  Utilita Energy supplier uses cloud to rapidly scale IT service desk

  Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth

• July 27, 2018 27 Jul'18

  IT meltdown pushes TSB into loss

  Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018

• July 24, 2018 24 Jul'18

  Nordnet drops AI assistant while SEB deepens collaboration

  One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software

• July 19, 2018 19 Jul'18

  How Splunk is ‘splunking’ data for APAC enterprises

  Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations

• July 19, 2018 19 Jul'18

  Heathrow flights grounded by IT failure

  Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower

• July 18, 2018 18 Jul'18

  Global trading infrastructure firm opens office in Ireland because of Brexit

  Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle

• July 17, 2018 17 Jul'18

  A third of organisations do not have a security expert, survey shows

  Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey

• July 13, 2018 13 Jul'18

  How Singapore’s MyRepublic hones its IT chops

  MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets

• July 12, 2018 12 Jul'18

  Three-quarters of consumers have interacted with artificial intelligence

  Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations

• July 09, 2018 09 Jul'18

  Dutch government IT projects run €1bn over budget

  Dutch government IT projects are costing much more money and taking far longer than expected

• July 09, 2018 09 Jul'18

  Government needs to improve its outsourcing approach

  Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion

• July 06, 2018 06 Jul'18

  Banks given three months to report on how they respond to outages

  UK financial services regulators get tough on banks over their ability to recover from IT outages

• July 03, 2018 03 Jul'18

  IT service provider HCL acquires sector expertise as part of European strategy

  Indian IT services firm boosts its European car industry credentials though multi-million Euro investment

• July 03, 2018 03 Jul'18

  UK financial services firms up tech investments to fuel new services

  Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT

• July 01, 2018 01 Jul'18

  Australian government grappling with digital transformation woes

  Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals

• June 27, 2018 27 Jun'18

  Technology key to keeping staff happy

  Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows

• June 26, 2018 26 Jun'18

  Data locked in legacy systems curbs digitisation plans

  Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives

• June 22, 2018 22 Jun'18

  IBM early findings on disastrous TSB core banking system migration released

  Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date