News
IT operations management and IT support
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January 17, 2017
17
Jan'17
Blockchain can cut investment bank infrastructure costs by 30%
Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis
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January 17, 2017
17
Jan'17
HSBC appoints technology advisers to keep pace with IT changes
Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board
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January 16, 2017
16
Jan'17
Australian government technology suffers failure after failure
Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail
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January 10, 2017
10
Jan'17
Cyber security scare stories could sharpen focus at banks
There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement
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January 04, 2017
04
Jan'17
Dubai-based Aramex optimises branch office connectivity
How global logistics firm streamlined its branch office operations in the Middle East
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January 04, 2017
04
Jan'17
Customer-first approach will make 2017 a challenge for Dutch CIOs
CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate
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December 13, 2016
13
Dec'16
Metro Bank moves IT infrastructure to cloud
Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs
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December 07, 2016
07
Dec'16
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT
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December 06, 2016
06
Dec'16
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka
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December 05, 2016
05
Dec'16
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016
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November 24, 2016
24
Nov'16
CIO Interview: Jim Fowler, GE
Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet
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November 22, 2016
22
Nov'16
Middle East bank to launch AI for customer support
Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services
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November 22, 2016
22
Nov'16
Dutch IT ministry needed to take digital lead
Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT
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November 09, 2016
09
Nov'16
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage
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October 25, 2016
25
Oct'16
AI set to replace traditional IT administrators
Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms
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October 06, 2016
06
Oct'16
Swedish bank uses Amelia the robot for customer services
SEB is using AI software from IPsoft for customer service after a successful internal project
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September 26, 2016
26
Sep'16
Emirates Islamic bank and the Muslim finance revolution
The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change
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September 22, 2016
22
Sep'16
Which? calls for user compensation over Windows 10 upgrade issues
Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates
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September 08, 2016
08
Sep'16
Bank IT spending to hit $241bn across four major global regions
IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain
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August 04, 2016
04
Aug'16
How Action for Children improved IT service delivery
Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies
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August 04, 2016
04
Aug'16
Singapore’s DBS Bank signs up to Amazon cloud
The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services
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August 02, 2016
02
Aug'16
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business
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July 28, 2016
28
Jul'16
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it
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July 25, 2016
25
Jul'16
Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments
EIU report highlights governments’ desire for better use of data, including cloud access
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July 20, 2016
20
Jul'16
Benelux CIO interview: Paul Elich, CIO at KLM
Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France
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July 14, 2016
14
Jul'16
Nordic CIO interview: Roland Grunéus, Intrum Justitia
Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data
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July 12, 2016
12
Jul'16
Standard Chartered takes global delivery network to next level
Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre
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July 05, 2016
05
Jul'16
Nordic CIO interview: Tore Burheim, University of Bergen
IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters
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June 27, 2016
27
Jun'16
Banking IT community faces uncertain Brexit future
The financial services IT community faces a period of uncertainty as finance firms reassess plans following the EU referendum result
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June 17, 2016
17
Jun'16
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation
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June 13, 2016
13
Jun'16
Technology key to supporting World Expo 2020 in Dubai
Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020
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May 30, 2016
30
May'16
Middle East CIO interview: V. Chandrasekar, Standard Chartered
The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT
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May 24, 2016
24
May'16
Network Collapse: Why the internet is flirting with disaster
It’s surprising the internet works at all, given the age of its core software. The question is, can we catch it before it falls over?
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May 13, 2016
13
May'16
Public cloud uptake rises, but Europe still lags behind the US
Okta research finds the most popular cloud applications in all regions are mail, sales and marketing, social media and document storage
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May 06, 2016
06
May'16
Swedbank boosts customer service with a virtual assistant
Nuance Nina will offer basic frontline support for online customers
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April 29, 2016
29
Apr'16
Tech-savvy Asean populations shake up enterprise IT, says AIA CTO
A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies
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April 21, 2016
21
Apr'16
Singapore online grocer RedMart uses cloud ERP to drive growth
Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth
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April 18, 2016
18
Apr'16
CIO interview: Gerard Spans, Arcadis
The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role
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April 15, 2016
15
Apr'16
Capgemini to build 100-strong team of blockchain specialists
The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services
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April 15, 2016
15
Apr'16
Israeli volunteers ready their cyber defences as Anonymous affiliates attack
Every April, Israel braces itself for an onslaught from pro-Palestinian hackers, but the occupants of a small conference room in Tel Aviv stand in their way
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April 15, 2016
15
Apr'16
Australian universities increase IT spending well above global average
Australian universities are increasing their IT spending as they improve learning and operational efficiency
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April 08, 2016
08
Apr'16
CIOs lack faith in IT’s ability to meet digital demands of business
VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation
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March 29, 2016
29
Mar'16
Dell offloads services arm to fund EMC acquisition
Dell dumps its services business as it gets ready to take over EMC
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March 24, 2016
24
Mar'16
The dawn of managed services in the Middle East
Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies
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March 18, 2016
18
Mar'16
CIO interview: Stuart Birrell, Heathrow Airport
Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model
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March 03, 2016
03
Mar'16
Why are big government IT projects still going wrong?
The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite
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February 29, 2016
29
Feb'16
CIO interview: Anders Candell, Stora Enso
CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology
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February 15, 2016
15
Feb'16
Telstra is transforming Australian IT infrastructure
Telco is transforming its IT operation to make better use of the cloud, data and application programming interfaces
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February 12, 2016
12
Feb'16
CIO interview: Ismo Platan, SSAB
Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead
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February 10, 2016
10
Feb'16
Insurance giant RSA announces another outsourcing deal
Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture