News

IT operations management and IT support

• September 09, 2019 09 Sep'19

  Loyal Dutch IT professionals not being rewarded enough, survey shows

  Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers

• September 04, 2019 04 Sep'19

  Danish MobilePay app moves away from mainframe

  Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra

• September 03, 2019 03 Sep'19

  Allied Irish Banks selects cloud platform for digital transformation

  Bank is streamlining its operations through a cloud platform from nCino

• September 03, 2019 03 Sep'19

  Post Office changes IT leadership reshuffle decision

  The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan

• August 29, 2019 29 Aug'19

  UK firms getting on top of IT downtime costs

  Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows

• August 29, 2019 29 Aug'19

  Dutch regulator reveals potential Microsoft privacy breach

  Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes

• August 21, 2019 21 Aug'19

  UK banks outage caused by problem at US payment service provider

  UK consumers were unable to access some banking services due to a hardware failure at a US payments provider

• August 21, 2019 21 Aug'19

  Inside Facebook’s engineering culture

  An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation

• August 19, 2019 19 Aug'19

  Blue Prism gives Nordics the personal touch

  UK automation software company has opened and staffed a Nordic office to give customers in the region a better service

• August 19, 2019 19 Aug'19

  First government organisation in Bahrain migrates to Amazon Web Services

  Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs

• August 16, 2019 16 Aug'19

  London Stock Exchange glitch delays trading

  The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks

• August 15, 2019 15 Aug'19

  Latest Post Office Horizon problems fixed with software update to blame

  The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches

• August 15, 2019 15 Aug'19

  Dutch province pioneers no-code platform

  Software development platform removes the need for expert programmers when adding functionality to applications

• August 12, 2019 12 Aug'19

  Hundreds of Post Office branches hit by new Horizon problem

  Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update

• August 05, 2019 05 Aug'19

  Nordic banks move into wearable payment technology

  Payment by watch or watch strap is now an option for customers of two banks in Sweden

• August 02, 2019 02 Aug'19

  Birmingham City Council ends 13-year IT contract with Capita

  Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council”

• August 01, 2019 01 Aug'19

  Nationwide plans 750 tech roles at new digital hub in London

  Building society is setting up its first major tech presence in London to help it access deep skills pool

• August 01, 2019 01 Aug'19

  Computer science undergraduates most likely to drop out

  Computer science degrees account for the largest proportion of students who drop out before completion

• August 01, 2019 01 Aug'19

  London Stock Exchange agrees to acquire Refinitiv for £22bn

  The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv

• August 01, 2019 01 Aug'19

  Deliveroo to build Edinburgh tech hub around acquisition of local startup

  Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh

• July 31, 2019 31 Jul'19

  How Singapore’s NTUC Enterprise is embracing digital transformation

  NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain

• July 30, 2019 30 Jul'19

  Why CIOs should focus on trimming their internal email footprint

  Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant

• July 30, 2019 30 Jul'19

  London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

  The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies

• July 29, 2019 29 Jul'19

  TSB takes another £36m hit related to botched IT migration

  TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results

• July 29, 2019 29 Jul'19

  One-third of UK councils have IT budgets cut

  Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes

• July 25, 2019 25 Jul'19

  Hewlett Packard Enterprise invests big in India

  Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent

• July 24, 2019 24 Jul'19

  French and German companies have contrasting fortunes in India

  France is racing ahead of Germany when it comes to making the most of service companies in India

• July 22, 2019 22 Jul'19

  How AntWorks is addressing the pitfalls of RPA

  The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities

• July 18, 2019 18 Jul'19

  Welsh council aims to cut back-office processing costs by 95% through automation

  A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation

• July 17, 2019 17 Jul'19

  Deutsche Bank’s public contraction is a major landmark for fintech

  German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business

• July 16, 2019 16 Jul'19

  Dutch authorities temporarily halt datacentre construction

  Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds

• July 15, 2019 15 Jul'19

  US judge dismisses challenge over Department of Defense mega-cloud contract

  The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed

• July 11, 2019 11 Jul'19

  Zopa gets in-house tech ready for 2019 bank launch

  Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year

• July 10, 2019 10 Jul'19

  CDO interview: Julia Aymonier, École Hôtelière de Lausanne

  As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne

• July 09, 2019 09 Jul'19

  Deutsche Bank cuts jobs but increases tech spend

  Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.

• July 08, 2019 08 Jul'19

  Thames Water uses ServiceNow to boost helpdesk efficiency

  AI-enabled monitoring helps IT to identify anomalies and improve service levels

• July 03, 2019 03 Jul'19

  One-third of people prefer instant reply from chatbot about finances to waiting for human reply

  Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation

• July 03, 2019 03 Jul'19

  APAC firms in developed markets warm up to cloud ERP

  A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year

• July 02, 2019 02 Jul'19

  CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

  A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks

• July 02, 2019 02 Jul'19

  Post Office back-office error leaves subpostmaster with thousands of pounds extra

  The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand

• June 26, 2019 26 Jun'19

  Nordic public dispels fears over AI and welcomes its advance

  People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions

• June 25, 2019 25 Jun'19

  Half of Dutch IT decision-makers can’t explain blockchain technology

  IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it

• June 21, 2019 21 Jun'19

  CIOs experience stress, verbal and physical abuse during IT failures

  Business continuity involves more than the investment in resilient IT – staff and their families need support too

• June 20, 2019 20 Jun'19

  How APAC CIOs are driving AI projects

  IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing

• June 20, 2019 20 Jun'19

  HCL delivers digital services to Cricket Australia

  Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms

• June 19, 2019 19 Jun'19

  How AirAsia streamlined its customer service

  Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service

• June 19, 2019 19 Jun'19

  Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

  Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases

• June 19, 2019 19 Jun'19

  How Carsales cuts through the noise in incident response

  The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues

• June 17, 2019 17 Jun'19

  Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial

  The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial

• June 14, 2019 14 Jun'19

  IT outsourcing is increasing, but not as we know it

  IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations