News

IT operations management and IT support

August 17, 2017 17 Aug'17
Barclays ring-fencing project means downtime for customers

Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations
August 16, 2017 16 Aug'17
A decade of IT change since banking meltdown

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis
August 11, 2017 11 Aug'17
HSBC uses IBM to automate the processing of 100 million document pages

In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail
July 25, 2017 25 Jul'17
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales

July 25, 2017 25 Jul'17
Nordea deploys AI to speed up customer service

Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers
July 24, 2017 24 Jul'17
UAE hotel upgrades wireless network and internet connectivity

Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies
July 24, 2017 24 Jul'17
What are Amazon Web Services’ Nordic plans?

Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud
July 21, 2017 21 Jul'17
Research from Ponemon Institute highlights lack of confidence in public sector IT

IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute
July 20, 2017 20 Jul'17
TSB to introduce iris scan authentication in September 2017

TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available
July 19, 2017 19 Jul'17
London Stock Exchange uses IBM blockchain technology

The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent

July 17, 2017 17 Jul'17
Post Office defence in computer system legal case due this week

The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action
July 13, 2017 13 Jul'17
HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension
July 13, 2017 13 Jul'17
Cognizant opens London lab to help customers with digitisation

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges
July 10, 2017 10 Jul'17
Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system
July 10, 2017 10 Jul'17
Nordic CIO interview: Ann Hellenius, City of Stockholm

Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world
July 05, 2017 05 Jul'17
Sweden trials blockchain for land registry management

Swedish land registry is trying out blockchain as a means of proving ownership
June 30, 2017 30 Jun'17
Danish shipping giant Maersk recovering from major Petya cyber attack

Company confirms attack took down its IT system across multiple sites and business units, but has now been contained
June 22, 2017 22 Jun'17
Most SAP users plan to stick with older ERP due to costly Hana migration

Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana
June 21, 2017 21 Jun'17
The human apprentices behind robotic automation

IT apprentices are helping large businesses transform their back-office processes through software robots
June 19, 2017 19 Jun'17
Abu Dhabi uses surveillance tech to protect Grand Prix

Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year
June 16, 2017 16 Jun'17
North Korean Lazarus botnet linked to WannaCry attack

US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus
June 06, 2017 06 Jun'17
Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement
May 31, 2017 31 May'17
Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300
May 31, 2017 31 May'17
Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies
May 26, 2017 26 May'17
Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs
May 25, 2017 25 May'17
Aggreko powers predictive maintenance with Azure machine learning

Temporary power company moves from reactive to proactive, and now predictive maintenance
May 22, 2017 22 May'17
Dutch railway uses IoT to reduce people jams

Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams
May 16, 2017 16 May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
May 15, 2017 15 May'17
Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May
May 15, 2017 15 May'17
Why IT needs effective monitoring for cloud applications

IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility
May 15, 2017 15 May'17
How Microsoft is extending the benefits of Office 365

There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why
May 10, 2017 10 May'17
Nordic region competes for datacentre dominance

The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows
May 10, 2017 10 May'17
Durham Police to use artificial intelligence to help decide if suspects should be held in custody

Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody
May 09, 2017 09 May'17
Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner
May 09, 2017 09 May'17
Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT
May 04, 2017 04 May'17
Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing
April 25, 2017 25 Apr'17
UK trade department in New York to promote fintech firms

Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software
April 20, 2017 20 Apr'17
Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful

Banks face daily cyber attacks, many of which succeed in stealing data, research finds
April 20, 2017 20 Apr'17
InterContinental Hotel Group reveals extent of malware attack

Hotel group InterContinental (IHG) reveals that malware attempting to glean payment card details sat undetected on its network in the US for three months
April 19, 2017 19 Apr'17
How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years
April 11, 2017 11 Apr'17
Security as a service on the rise in the UAE

Organisations in the United Arab Emirates are increasingly turning to security services
April 11, 2017 11 Apr'17
‘Can do’ attitude of DevOps teams is driving cloud-first strategies

The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role
April 06, 2017 06 Apr'17
Sweden’s Bisnode consolidates outsourced IT

Swedish firm Bisnode brings multiple IT services contracts under one roof
April 05, 2017 05 Apr'17
Middle East enterprises urged to embrace governance, risk and compliance

The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge.
April 05, 2017 05 Apr'17
Technology investments core to JP Morgan Chase success

US investment bank is reaping the benefits of its $9.5bn annual technology spend
April 05, 2017 05 Apr'17
Chocolate maker Barry Callebaut gets sweet on cloud

Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs
April 05, 2017 05 Apr'17
How to apply DevOps practices to legacy IT

The one constant in legacy systems is that they can’t just be switched off. We find out how Ticketmaster has adapted its legacy IT to DevOps
March 30, 2017 30 Mar'17
HMRC contractors leave over inside IR35 ruling

HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation
March 29, 2017 29 Mar'17
Russian Airline at home in the cloud

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project
March 28, 2017 28 Mar'17
Threats grow in Saudi Arabia’s cyber sector

Saudi Arabia's wealth makes it an attractive target for cyber criminals, but what have been the recent trends in cyber crime?