News

IT operations management and IT support

• May 10, 2018 10 May'18

  Connectivity problem hits thousands of Post Office branches

  Post Office branches unable to connect to Horizon computer system for several hours after morning opening time

• May 10, 2018 10 May'18

  Barclays to set up biggest office outside UK in India

  Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune

• May 08, 2018 08 May'18

  Nordic CIO interview: Helena Skarle, Handicare

  Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills

• May 03, 2018 03 May'18

  City Police use Lego simulation to teach businesses cyber security

  City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life

• May 02, 2018 02 May'18

  Finnish government launches regional digitisation plan

  Finland’s government allocates €400m to support digital projects run by the country’s local authorities

• April 30, 2018 30 Apr'18

  TSB IT disaster moves into a second week

  TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track

• April 26, 2018 26 Apr'18

  Almost all London law firms are using or plan to use artificial intelligence

  Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents

• April 26, 2018 26 Apr'18

  Malaysia’s Supahands finds agility with the cloud

  Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand

• April 25, 2018 25 Apr'18

  TSB IT meltdown has the makings of an epic

  TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems

• April 24, 2018 24 Apr'18

  Criminal Courts Review Commission findings in Post Office computer case raise further enquiries

  The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions

• April 24, 2018 24 Apr'18

  ICO and finance regulator assess TSB IT blunder

  Customer data was exposed during migration to new core banking platform

• April 22, 2018 22 Apr'18

  Thales to open ‘digital factory’ in Asia

  India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts

• April 18, 2018 18 Apr'18

  Australian supermarket chain hit by IT outage

  Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia

• April 18, 2018 18 Apr'18

  Business will make money from their data, says IDC

  Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations

• April 18, 2018 18 Apr'18

  European IT services spending down as businesses focus on GDPR compliance

  European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation

• April 17, 2018 17 Apr'18

  Russian energy giant makes digital tech adoption a priority

  Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business

• April 17, 2018 17 Apr'18

  Artificial intelligence will help Metro Bank customers manage their money

  Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending

• April 17, 2018 17 Apr'18

  Norway’s tax administration combats economic crime through IT

  Authority has updated its IT system to step up the fight against tax evasion

• April 16, 2018 16 Apr'18

  Dutch railway operator to experiment with self-driving trains

  Dutch railways are on a journey towards fully automated trains, with early tests under way

• April 10, 2018 10 Apr'18

  European CIOs have budget balancing act ahead of them

  There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in

• April 09, 2018 09 Apr'18

  HSBC adopts fintech to fight money laundering

  HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering

• April 05, 2018 05 Apr'18

  Deutsche Bank system replacement already paying back

  Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes

• April 05, 2018 05 Apr'18

  The Hackett Group predicts rise of robotic process automation

  RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks

• April 05, 2018 05 Apr'18

  Interview: GDPR will give Dutch privacy watchdog its teeth

  The Netherlands’ privacy watchdog has not handed out fines so far because there has been no reason to, says the organisation’s chairman, Aleid Wolfsen

• April 03, 2018 03 Apr'18

  IT set to gain the most from AI and automation

  IT administrators anticipate that artificial intelligence and automation will only affect mundane tasks, freeing up 19% of their workload

• March 22, 2018 22 Mar'18

  Fintechs weigh up their partnership options

  Fintechs need to consider what type of companies they should work with to make the most of open banking regulations

• March 15, 2018 15 Mar'18

  Infosys announces more US jobs

  Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US

• March 13, 2018 13 Mar'18

  Accountants look to artificial intelligence as clients get more demanding

  Accountancy firms are planning to invest in artificial intelligence and automation technologies to free up staff from repetitive administrative tasks

• March 13, 2018 13 Mar'18

  Industrial robots set to cut out human workforce

  Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing

• March 12, 2018 12 Mar'18

  Fileless attacks surge as hackers exploit PowerShell scripts

  Malicious scripting through Microsoft’s PowerShell IT admin tool is being used to take control of Windows machines and Apple Macs

• March 07, 2018 07 Mar'18

  Click and collect comes to desk-side IT support

  Velocity Smart is a new company hoping to revolutionise desk-side support by removing the need for IT staff to physically visit employees’ desks

• March 06, 2018 06 Mar'18

  Norway’s Statkraft outsources IT infrastructure management

  Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business

• March 05, 2018 05 Mar'18

  Hershey’s outsources SAP roll-out to Accenture

  US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation

• March 02, 2018 02 Mar'18

  Wearables join mobiles as high-growth payment methods

  Banks must develop broad contactless payment strategies if they are to keep pace with consumer demand

• February 28, 2018 28 Feb'18

  ASEAN firms upbeat on Industry 4.0

  Southeast Asian countries are generally optimistic about the use of emerging technologies, such as advanced analytics in manufacturing industries, but the positive sentiment has not led to action

• February 27, 2018 27 Feb'18

  Sweden’s Systembolaget picks Evry for cloud transformation

  Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme

• February 22, 2018 22 Feb'18

  MPs run the rule over digital currency to identify risks and opportunities

  MPs are taking a close look at the potential opportunities and risks associated with the UK adoption of cryptocurrencies and the technology that underpins them

• February 19, 2018 19 Feb'18

  Prepare for Y2K style Meltdown strategy

  The days of fixing the date bug in legacy systems may be long gone, but IT now has as much of an effort mitigating the Spectre/Meltdown processor flaw

• February 07, 2018 07 Feb'18

  Businesses struggle to get IT staff as visa limits are reached quickly

  UK businesses are increasingly looking for skilled professionals from outside the EU as certain visa caps prove too low

• February 06, 2018 06 Feb'18

  Thousands of IT jobs being created in India by European and US companies

  Global businesses focus on India as they seek the best ecosystems for digital transformation

• February 02, 2018 02 Feb'18

  CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

  NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives

• January 31, 2018 31 Jan'18

  Capita to offload non-core business units

  Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex

• January 31, 2018 31 Jan'18

  Swedish banks embrace rapidly evolving chatbots

  Artificial intelligence is playing an increasingly important business role for Sweden’s banks – and chatbots are the starting point for many

• January 31, 2018 31 Jan'18

  IT Priorities 2018: Why IT must change its approach to Windows 10

  Windows 10 is set to be a top priority for IT departments this year, but it should be seen as more than just a desktop operating system upgrade

• January 31, 2018 31 Jan'18

  What CIOs need to watch out for in digital transformation

  IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock

• January 29, 2018 29 Jan'18

  Superfast broadband available to 95% of country

  The UK government has announced it has reached its target for making superfast broadband available

• January 25, 2018 25 Jan'18

  Hours lost on patching Meltdown and Spectre flaw

  IT administrators have already lost hours installing the processor patch from Intel, which causes PCs to lock up and systems to crash and slow down

• January 25, 2018 25 Jan'18

  Robots are needed to manage the automation robots

  The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis

• January 24, 2018 24 Jan'18

  Sweden puts government IT outsourcing under increased scrutiny

  Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year

• January 24, 2018 24 Jan'18

  Clydesdale and Yorkshire Bank Group uses ServiceNow to support transformation

  IT service management adapts to faster and faster time-to-market pressure with a new framework that aims to deliver continuous service improvement