News
IT operations management and IT support
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August 17, 2018
17
Aug'18
ASEAN firms need to overcome DevOps hurdles
Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed
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August 15, 2018
15
Aug'18
Australian enterprises warming up to DevOps
The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison
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August 05, 2018
05
Aug'18
The rise of humanoid robotics in the Middle East
Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics
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August 01, 2018
01
Aug'18
Public sector increases outsourcing in first half of 2018
IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms
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July 31, 2018
31
Jul'18
Intelligent automation spending to hit $232bn by 2025
Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants
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July 31, 2018
31
Jul'18
Utilita Energy supplier uses cloud to rapidly scale IT service desk
Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth
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July 27, 2018
27
Jul'18
IT meltdown pushes TSB into loss
Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018
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July 24, 2018
24
Jul'18
Nordnet drops AI assistant while SEB deepens collaboration
One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software
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July 19, 2018
19
Jul'18
How Splunk is ‘splunking’ data for APAC enterprises
Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations
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July 19, 2018
19
Jul'18
Heathrow flights grounded by IT failure
Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower
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July 18, 2018
18
Jul'18
Global trading infrastructure firm opens office in Ireland because of Brexit
Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle
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July 17, 2018
17
Jul'18
A third of organisations do not have a security expert, survey shows
Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey
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July 13, 2018
13
Jul'18
How Singapore’s MyRepublic hones its IT chops
MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets
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July 12, 2018
12
Jul'18
Three-quarters of consumers have interacted with artificial intelligence
Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations
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July 09, 2018
09
Jul'18
Dutch government IT projects run €1bn over budget
Dutch government IT projects are costing much more money and taking far longer than expected
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July 09, 2018
09
Jul'18
Government needs to improve its outsourcing approach
Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion
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July 06, 2018
06
Jul'18
Banks given three months to report on how they respond to outages
UK financial services regulators get tough on banks over their ability to recover from IT outages
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July 03, 2018
03
Jul'18
IT service provider HCL acquires sector expertise as part of European strategy
Indian IT services firm boosts its European car industry credentials though multi-million Euro investment
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July 03, 2018
03
Jul'18
UK financial services firms up tech investments to fuel new services
Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT
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July 01, 2018
01
Jul'18
Australian government grappling with digital transformation woes
Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals
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June 27, 2018
27
Jun'18
Technology key to keeping staff happy
Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows
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June 26, 2018
26
Jun'18
Data locked in legacy systems curbs digitisation plans
Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives
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June 22, 2018
22
Jun'18
IBM early findings on disastrous TSB core banking system migration released
Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date
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June 21, 2018
21
Jun'18
Nokia outsources IT infrastructure and application services to HCL
Five-year deal will bring together the services delivered by four different IT companies.
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June 20, 2018
20
Jun'18
Banks already looking for EU-based IT staff for post-Brexit operations
UK banks already have plans to move some of their operations to the EU, with the search for EU-based IT professionals under way
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June 20, 2018
20
Jun'18
Nine out of 10 enterprises will use robotic process automation by 2020
Robotic process automation take-up expected to reach 92% of European enterprises within two years, finds ISG survey
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June 12, 2018
12
Jun'18
Dutch region Zeeland to get datacentre without diesel backup
One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator
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June 07, 2018
07
Jun'18
European CIOs establish committee to drive IT value in business
Technology Business Council creates a European arm to help CIOs get the best value and efficiency from their IT assets
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June 04, 2018
04
Jun'18
Subpostmasters told to expect decision on alleged unfair prosecutions in August
The Criminal Courts Review Commission is expected to announce the findings of an investigation into alleged unfair subpostmaster prosecutions in August
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May 24, 2018
24
May'18
England and Wales Cricket Board to improve players’ medical data
Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly
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May 23, 2018
23
May'18
Blockchain tourism being replaced by its application to business challenges
Deloitte reveals the next 12 months could see businesses move from exploring blockchain to applying it to business challenges
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May 17, 2018
17
May'18
GlaxoSmithKline R&D creates data platform using Hadoop for the internal sharing of scientific data
GlaxoSmithKline is making better use of the data it has about the development and trials of medicines through a Hadoop-based platform
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May 17, 2018
17
May'18
Ex-DWP IT contractor wins IR35 case appeal against HMRC
Tribunal judge rules terms of contractor's engagement with the Department for Work and Pensions means HMRC was wrong to pursue a £26,000 claim for unpaid income tax and national insurance contributions
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May 14, 2018
14
May'18
Gatwick Airport completes £15m network upgrade to support expansion plans
Gatwick’s new network promises to drive IoT applications, offer free passenger Wi-Fi and provide robust connectivity across the airport campus
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May 10, 2018
10
May'18
Connectivity problem hits thousands of Post Office branches
Post Office branches unable to connect to Horizon computer system for several hours after morning opening time
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May 10, 2018
10
May'18
Barclays to set up biggest office outside UK in India
Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune
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May 08, 2018
08
May'18
Nordic CIO interview: Helena Skarle, Handicare
Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills
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May 03, 2018
03
May'18
City Police use Lego simulation to teach businesses cyber security
City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life
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May 02, 2018
02
May'18
Finnish government launches regional digitisation plan
Finland’s government allocates €400m to support digital projects run by the country’s local authorities
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April 30, 2018
30
Apr'18
TSB IT disaster moves into a second week
TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track
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April 26, 2018
26
Apr'18
Almost all London law firms are using or plan to use artificial intelligence
Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents
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April 26, 2018
26
Apr'18
Malaysia’s Supahands finds agility with the cloud
Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand
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April 25, 2018
25
Apr'18
TSB IT meltdown has the makings of an epic
TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems
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April 24, 2018
24
Apr'18
Criminal Courts Review Commission findings in Post Office computer case raise further enquiries
The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions
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April 24, 2018
24
Apr'18
ICO and finance regulator assess TSB IT blunder
Customer data was exposed during migration to new core banking platform
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April 22, 2018
22
Apr'18
Thales to open ‘digital factory’ in Asia
India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts
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April 18, 2018
18
Apr'18
Australian supermarket chain hit by IT outage
Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia
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April 18, 2018
18
Apr'18
Business will make money from their data, says IDC
Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations
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April 18, 2018
18
Apr'18
European IT services spending down as businesses focus on GDPR compliance
European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation
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April 17, 2018
17
Apr'18
Russian energy giant makes digital tech adoption a priority
Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business