News

IT operations management and IT support

June 03, 2020 03 Jun'20
Security procurement framework goes live for NHS and public sector

Cyber Security Services Framework, developed by NHS Shared Business Services, has formally launched
June 03, 2020 03 Jun'20
CCRC sends 47 subpostmaster miscarriages of justice for appeal, asks for prosecution powers review

The Criminal Cases Review Commission sends 47 more subpostmaster cases to Court of Appeal and asks government to review private prosecution powers
June 03, 2020 03 Jun'20
Infosec 2020: Covid-19 an opportunity to change security thinking

The annual Infosecurity Europe is being held virtually this year, and speakers at an online panel session have been considering the impact of the pandemic on security awareness
June 03, 2020 03 Jun'20
How Teams and Office 365 connect NHS staff during the lockdown

NHS’s AGEM Commissioning Support Unit has migrated from on-premise SharePoint to Office 365 and is now using Teams

June 03, 2020 03 Jun'20
Keeping IT operations running for remote workers

Measuring employee experience and enabling self-service are some of the ways businesses can manage and empower a remote workforce
June 02, 2020 02 Jun'20
Government departments could cut payment costs through API deal

The UK government adds fintech to its approved procurement list which promises to cut the costs of receiving payments
June 02, 2020 02 Jun'20
VMware vulnerability leaves private clouds open to takeover

Ethical hackers from Citadelo uncovered a vulnerability in VMware Cloud Director that left private cloud owners open to takeover
June 02, 2020 02 Jun'20
How to succeed at site reliability engineering

Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed
June 02, 2020 02 Jun'20
Subpostmasters to force scrutiny of government’s role in Post Office IT scandal

The government's role in the Post Office Horizon IT scandal could soon be put under the microscope as subpostmasters take their complaints to the Parliamentary Ombudsman
June 01, 2020 01 Jun'20
Egypt offers free tech scholarship to 100,000 citizens

Egypt's youths are being offered free training to help them to prepare for the careers of the future

June 01, 2020 01 Jun'20
HSBC platform uses AI to analyse trading data thousands of times faster

HSBC is offering its US share trading customers artificial intelligence-powered insights into public information about listed companies
June 01, 2020 01 Jun'20
How Saudi Arabia is using cloud to navigate the Covid-19 downturn

Organisations in Saudi Arabia are using cloud computing services to help them navigate challenges caused by the coronavirus pandemic
June 01, 2020 01 Jun'20
How managed threat hunting helps bust malicious insiders

Managed threat hunting services can help take some of the pressure off security operations centres and help ensure potential breaches don’t escalate into something far worse. We explore one such case with a happy ending
May 28, 2020 28 May'20
TSB Bank digitises banking forms in response to coronavirus lockdown

As part of its 2022 digital strategy, TSB has begun rolling out electronic forms designed in Adobe XD and processed using Adobe Sign
May 27, 2020 27 May'20
Subpostmasters crowdfund for justice in IT scandal

Campaign group calls for public support to help potential victims of Post Office Horizon IT scandal
May 27, 2020 27 May'20
Covid-19: Managing spikes in website traffic now IT leaders’ biggest challenge

AppDynamics research reveals that 95% of companies plot new tech course after Covid-19 outbreak as technologists see opportunity to show their value to the business
May 27, 2020 27 May'20
Hospital uses robots to manage air supply to patients

Northampton General Hospital deploys automation to ensure oxygen is always available as demand increases amid Covid-19 crisis
May 26, 2020 26 May'20
One-third of all bank jobs are now tech-related

The proportion of jobs in banks that are technology-related is growing quickly, accelerated further by the Covid-19 pandemic
May 26, 2020 26 May'20
900 more criminal prosecutions of subpostmasters could be unsafe because of IT failures

Post Office re-examines hundreds of prosecutions that could have resulted from faults in Horizon IT system
May 26, 2020 26 May'20
Android security vulnerabilities differ by country, say researchers

Manufacturers of Android devices including Huawei, Samsung and Xiaomi shipped devices with different levels of security in different regions, leaving their users exposed to attack
May 22, 2020 22 May'20
UK workers struggle to unplug from ‘new normal’ at home

As the country enters month three of enforced working from home, research reveals that as personal devices and app overload blurs home-work life, concerns arise over productivity and the mental state of the workforce
May 22, 2020 22 May'20
Why businesses will need to make change the new normal

The lockdown is forcing organisations to change how they operate, and a new study has found that businesses are keen to use automation where possible
May 22, 2020 22 May'20
Coronavirus: How MyIX is keeping Malaysians connected

Malaysia’s MyIX internet exchange has been classed as critical national infrastructure, with member telcos adding more capacity to meet the surge in demand for internet services
May 19, 2020 19 May'20
Post Office executive who tried to mislead judge in Horizon trial leaves via back door

Angela van den Bogerd leaves position as Post Office director quietly, despite many years of service
May 19, 2020 19 May'20
NHS trusts sign up to automation app store

Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation
May 19, 2020 19 May'20
Vast majority of cyber attacks are easy to stop, says Verizon

Almost 90% of data breaches are motivated by the prospect of financial gain, but cyber criminals have clearly defined breach pathways, giving the good guys an advantage if they care to use it
May 18, 2020 18 May'20
Why a pandemic-specific BCP matters

Many organisations still do not have scenario-specific business continuity plans, which are helpful when the situation requires a customised response, such as a pandemic, according to Forrester
May 15, 2020 15 May'20
Sweden’s Preem puts automation to the test

Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software
May 15, 2020 15 May'20
Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy

The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models
May 14, 2020 14 May'20
Deutsche Bank’s planned tech spend unaffected by global crisis

Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it
May 13, 2020 13 May'20
Report reveals inadequate cyber security at Schiphol Airport

A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport
May 13, 2020 13 May'20
COO interview: Suresh Viswanathan, TSB

TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation
May 13, 2020 13 May'20
Coronavirus: APAC organisations find scalability with cloud

Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers
May 12, 2020 12 May'20
Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic

Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19
May 12, 2020 12 May'20
Australia’s Kmart gears up for mainframe migration

Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move
May 11, 2020 11 May'20
Four in 10 Australians will share GPS data for alerting

Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds
May 11, 2020 11 May'20
Coronavirus: SMEs in the UAE forced to digitally transform

The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight
May 07, 2020 07 May'20
IBM Think puts AI to use in IT operations

Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence
May 06, 2020 06 May'20
End-users failing to protect themselves online

Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report
May 06, 2020 06 May'20
Open source community joins Covid-19 fight

Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak
May 05, 2020 05 May'20
Coronavirus: Total outsourcing spending collapses in March

IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region
May 04, 2020 04 May'20
Nordic real estate sector becoming increasingly digital

The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic
May 04, 2020 04 May'20
Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand?
May 04, 2020 04 May'20
Research institutes warn of necessity for UK contact-tracing app to link to testing

BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation
May 01, 2020 01 May'20
No going back to packed workplaces after Covid-19

A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people
May 01, 2020 01 May'20
Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory
April 29, 2020 29 Apr'20
Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery
April 29, 2020 29 Apr'20
Google chief suggests post-coronavirus cloud boost

Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres
April 28, 2020 28 Apr'20
Almost half of security pros being redeployed during pandemic

Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic
April 28, 2020 28 Apr'20
Covid-19 will decimate fintechs, but those that survive will prosper

The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development