Currency, competition, IT focus shift impact
The weakening US dollar, strengthening competition in global outsourcing and a major shift of IT focus from operations cost control to alignment of IT with business are influencing growth rates for IT management and process management services in the latest Gartner Dataquest forecast.
The complete IT management and process management forecasts are available in a downloadable database at gartner.com's MarketView 2.0.
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This was first published in July 2004