News

Unified communications

• September 10, 2025 10 Sep'25

  IAA mobility: LG looks to accelerate in-vehicle experience with Xbox, Zoom

  CE giant continues its drive into automotive, claiming to redefine software-defined vehicle era through partnerships offering in-car gaming and meetings delivered over standard content platform

• September 09, 2025 09 Sep'25

  IAA Mobility 2025: Cerence AI develops AI agent for working on the go

  Artificial intelligence-based conversational user experience firm develops voice AI agent for the car that integrates with Microsoft 365 Copilot to address the rise of mobile work and associated distracted driving risks

• August 29, 2025 29 Aug'25

  8x8 lines up for Southampton FC to boost customer experience

  Integrated customer experience platform provider extends role as official partner of English Football League Championship team, with cloud platform supporting ticketing and hospitality and delivering unique fan experiences

• August 19, 2025 19 Aug'25

  Concierge now on call 24/7 for Zoom Phone

  AI-first work platform provider unveils integration of virtual agent with phone platform to deliver concierge experience for organisations that ‘goes beyond’ basic call answering services or auto-attendants

• July 24, 2025 24 Jul'25

  PUMA makes tracks to cloud-based telephony on Microsoft Teams

  Multinational cloud telephony provider selected by leading global sports brand to accelerate its global move to cloud telephony by introducing local telco contracts with a fully cloud-based collaboration solution

• July 24, 2025 24 Jul'25

  Avaya accelerates Model Context Protocol for customer experience

  Latest part of corporate evolution sees enterprise software provider accelerate innovation-first ‘moonshot’ initiative into core customer experience platform’s 2025 roadmap

• June 20, 2025 20 Jun'25

  AR/VR headset market reaching ‘critical tipping point’

  Research finds marked uptick in immersive technologies market with 18.1% year-on-year growth fuelled by immersive and versatile experiences, with future growth anticipated to be driven by mixed and extended reality

• June 19, 2025 19 Jun'25

  Brazil’s defence, public safety agencies unify comms with federal network

  Comms service to integrate existing land mobile radio networks with broadband technology to strengthen collaboration for national security in key Latin America territory

• June 12, 2025 12 Jun'25

  Cisco Live 2025: The digital workplace gets closer to ‘distance zero’

  Research reveals disconnects between employer expectations and employee preferences around return-to-office policies in the new world of hybrid working, but also finds acceptance and uptake of cutting-edge collaboration tools

• June 02, 2025 02 Jun'25

  Agentic AI set to handle 68% of customer service interactions by 2028

  Research reveals that advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery

• May 29, 2025 29 May'25

  Wildix rolls out embedded agentic AI for UCaaS

  UCaaS provider offers real-time, codeless automation with shared memory, native privacy controls and ‘proven’ return on investment, live across more than 1,000 environments

• May 23, 2025 23 May'25

  Enterprise to the fore as Zoom claims strong Q1

  First quarter of 2026 financial year sees AI-first work platform provider break $1bn revenue barrier, with especially strong rise in enterprise business and AI Companion usage, up nearly 40%

• May 14, 2025 14 May'25

  London Fire Brigade improves emergency response network

  UK’s largest fire service turns to advanced comms tech – including real-time data analytics and social media integration – to make it easier and quicker for the public to contact it and improve its response to emergencies across UK capital

• May 07, 2025 07 May'25

  Meta awarded $167m in court battle with spyware mercenaries

  WhatsApp owner Meta is awarded millions of dollars in damages and compensation after its service was exploited by users of mercenary spyware developer NSO’s infamous Pegasus mobile malware

• May 07, 2025 07 May'25

  DCC signs contracts for major smart meter network upgrade

  UK energy and utilities data company inks major contract with industry partners in IT and communications sector to enable modernisation of Data Service Provider platform

• May 06, 2025 06 May'25

  Belfast Digital Twin Centre to fast track industrial adoption of deep tech

  Tech centre designed to create conditions for digital twins to be better understood, more easily developed and more meaningfully applied, giving businesses real-time capabilities to make smarter decisions

• April 28, 2025 28 Apr'25

  Digital twins critical for digital transformation to fly in aerospace

  Technology consortium publishes whitepaper to address the challenges of digital twin adoption in the aerospace and defence industries highlighting requirements for successfully deploying these digital twin-enabling technologies

• April 24, 2025 24 Apr'25

  Critical Manufacturing and Twinzo unveil smart factory digital twin visualisation

  New connector designed to unlock ‘seamless’ manufacturing execution systems-to-3D twin integration, empowering manufacturers with dynamic operational visibility and strategic insights

• March 28, 2025 28 Mar'25

  Audi gears up for next-gen factory automation with smart manufacturing

  Global auto manufacturer Audi deploys virtual private cloud environment platform to deliver enhanced automation, reconfiguring production line to accommodate a product mix change and scale compute and storage

• March 19, 2025 19 Mar'25

  Zoom debuts new agentic AI skills and agents for Zoom AI Companion

  AI-first work platform provider expands agentic skills across the entire portfolio using reasoning and memory to take action and orchestrate task execution, conversational self-service and custom agent creation

• March 18, 2025 18 Mar'25

  Cisco unveils Webex agentic AI systems to automate CX, EX

  Mission to transform contact centres into customer experience centres sees systems for core collaboration platform designed to predict and automate customer and employee experiences

• March 17, 2025 17 Mar'25

  Satellite technology to provide broadband to remote areas of Buckinghamshire

  Buckinghamshire Council harnesses low Earth orbit technology to serve the most remote areas of the county with ultrafast broadband

• February 18, 2025 18 Feb'25

  Meta’s planned subsea cable will exceed circumference of Earth and support AI innovation

  Meta’s planned 50,000 km subsea cable will be the world’s longest and connect the five major continents

• February 05, 2025 05 Feb'25

  Crowd-source testing helps drive Webex accessibility

  Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work

• February 05, 2025 05 Feb'25

  Volkswagen optimises vehicle development through 3DExperience

  Connected engineering platform provider’s core technology becomes foundational solution at auto manufacturer to advance vehicle development through virtual twin experiences, reducing engineering and manufacturing cycles

• February 04, 2025 04 Feb'25

  IT supplier helps address ‘overwhelming’ volumes of data from space

  CGI is building on its decade-long relationship with the European Space Agency, and as more and more satellites entering orbit, its role in processing data is not set to diminish

• January 29, 2025 29 Jan'25

  Intermedia intros contact centre for Microsoft Teams

  AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to existing unified communications to unlock capability in collaboration and customer experience

• January 22, 2025 22 Jan'25

  Logitech looks for sweet spot in office collaboration

  Office tech provider looks to support next generation of hybrid work model for those in return-to-office mode with multipurpose tool to help IT leaders and workplace facilities managers

• January 21, 2025 21 Jan'25

  Ascentae, Utelogy unite to enhance collaboration and productivity

  Strategic partnership looks to create ‘innovative’ workplace services that enhance collaboration and productivity, providing a unified platform for managing AV and UC environments

• January 17, 2025 17 Jan'25

  Zoom enhances Team Chat to streamline collaboration

  Zoom updates productivity tool to include a sidebar to organise and streamline chat communication, support for code blocks and in-line code, and AI Companion integrations to help users improve productivity

• January 14, 2025 14 Jan'25

  NBN boost: A$3bn to upgrade internet speeds for millions

  The Australian government is investing A$3bn to upgrade Australia’s fibre-to-the-node network, bringing faster internet speeds to hundreds of thousands of homes and businesses

• December 17, 2024 17 Dec'24

  Top 10 networking stories of 2024

  It’s been a year of rapid growth for AI in networking, not only for operations but also in applications. Read about this and more in Computer Weekly’s top 10 networking stories from 2024

• November 25, 2024 25 Nov'24

  Human-centric AI drives customer experience loyalty

  Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders

• November 22, 2024 22 Nov'24

  Swiss encrypted messaging service, ePost, targets one million postal users

  Swiss ePost chief Renato Stalder bets on encrypted communications as demand for letter delivery falls

• November 22, 2024 22 Nov'24

  EU promotes plan to usurp US Big Tech with digital market

  European Union is at an important point in its plan to build a single market and strengthen its cloud computing sector

• November 19, 2024 19 Nov'24

  Alight looks to enhance Microsoft Teams Experience with Worklife

  Human capital technology provider works with Microsoft expert on integration to simplify collaboration, boost awareness and enhance overall employee experience and wellbeing

• November 18, 2024 18 Nov'24

  Midlands, North East fire and rescue services to use Motorola control room platform

  Comms tech provider continues momentum in UK emergency arena, working with four services in the Midlands and North East to deploy shared control room service

• November 05, 2024 05 Nov'24

  Motorola Solutions expands emergency comms with 3tc acquisition

  Public safety agencies and enterprises comms firm acquires provider of control room software solutions for police and fire and rescue services

• November 04, 2024 04 Nov'24

  Virgin Media O2 forges ahead with SME partnerships

  UK operator launches new partnerships to benefit small business customers aiming to deliver more than just reliable connectivity and equip them with the technology, resources and networks to succeed

• October 31, 2024 31 Oct'24

  Connectivity market places focus on value for money

  Survey from leading consulting firm shows signs of throttling back in terms of digital services, with three-quarters of UK consumers wanting fixed price guarantees

• October 30, 2024 30 Oct'24

  VMO2 Q3 revs slip back but fixed-line customer growth returns

  UK operator posts third-quarter results claiming delivery on both volume and value in consumer fixed

• October 25, 2024 25 Oct'24

  Zoom launches version 2.0 of AI Companion

  Version 2.0 of artificial intelligence assistant tool sees enhancements such as additional capabilities to help expand context, synthesise information and take action to give users time to focus on meaningful work and build connections

• October 25, 2024 25 Oct'24

  Cisco looks to transform customer experiences with Webex AI Agent

  Collaboration and customer technology arm of Cisco automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers

• October 21, 2024 21 Oct'24

  Leicestershire Fire and Rescue goes live with emergency response comms

  English Midlands fire service enhances control room communications backbone of emergency response operations, with mobilisation system designed to enhance ability to swiftly and accurately handle emergency calls

• October 18, 2024 18 Oct'24

  Poor communication is biggest hurdle to business collaboration

  Study finds firms are wasting hours of time to make a decision as a result of poor collaboration practices, with over two-fifths of workers having to redo work due to poor guidance on project requirements or miscommunication

• October 15, 2024 15 Oct'24

  Gitex Global: Avaya augments CX role with AI-based Virtual Operations Manager

  Virtual Operations Manager concept looks to highlight ‘art of the possible’, showing how human and AI collaboration can fundamentally alter the way customer experience is managed at the contact centre level

• October 14, 2024 14 Oct'24

  How Zoom is charting its course towards an AI-first platform

  Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals

• October 09, 2024 09 Oct'24

  Zoom expands AI Companion capabilities, adds customisation options

  Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform

• September 25, 2024 25 Sep'24

  Zoom enriches enterprise solutions offer

  Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations

• September 20, 2024 20 Sep'24

  Instant messaging wins over in-person meetings for collaboration

  Research from Zoom reveals that leaders and employees favour collaborating via instant messaging instead of in-person meetings