News
Unified communications
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March 18, 2024
18
Mar'24
Budgets rise as IT decision-makers ramp up cyber security spending
Few IT leaders surveyed in the TechTarget/Enterprise Strategy Group 2024 Technology Spending Intentions study say they are spending less this year
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March 07, 2024
07
Mar'24
Western Sydney Metro deploys mission-critical communications for driverless transport
Nokiar teams with industrial partner to provide IP/MPLS backbone communications network and security solution for new Metro line connecting Australia’s largest city to airport
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February 20, 2024
20
Feb'24
Telefónica, Matsuko launch holographic meeting experience
Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings
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February 20, 2024
20
Feb'24
Vodafone teams with vcita to boost small business digital productivity
Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services
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February 15, 2024
15
Feb'24
Nokia intros first OT-compliant GenAI service for connected workers
Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments
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February 08, 2024
08
Feb'24
Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace
Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined
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January 26, 2024
26
Jan'24
8x8 enhances experience communications as a service suite
XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations
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January 22, 2024
22
Jan'24
AI ushering new era of intelligent CX
Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm
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January 11, 2024
11
Jan'24
Cisco fixes high-impact flaw in unified comms platform
Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product
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December 20, 2023
20
Dec'23
Inside Zoom’s generative AI strategy
Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers
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December 04, 2023
04
Dec'23
CCaaS platform subscriptions to generate $18bn revenue by 2028
Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos
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November 29, 2023
29
Nov'23
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs
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November 24, 2023
24
Nov'23
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform
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November 22, 2023
22
Nov'23
Enterprise, large accounts get Zoom ahead of guidance in Q3
Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance
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November 13, 2023
13
Nov'23
Dubai Electricity & Water Authority, Avaya extend customer centre alliance
Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system
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November 07, 2023
07
Nov'23
LSE Behavioural Lab highlights critical role of technology in boosting collaboration
Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers
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October 31, 2023
31
Oct'23
Zoom extends AI Companion as it hits million meetings milestone for summaries
Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching
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October 30, 2023
30
Oct'23
Everdome unveils Spaces metaverse-as-a-service platform
Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all
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October 26, 2023
26
Oct'23
Nimo Planet completes spatial computing system for hybrid work
Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce
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October 23, 2023
23
Oct'23
Magdi Yacoub Global Heart Centre completes contact centre upgrade
NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility
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October 19, 2023
19
Oct'23
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...
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October 18, 2023
18
Oct'23
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders
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October 17, 2023
17
Oct'23
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation
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October 12, 2023
12
Oct'23
Hybrid work flexibility the leading driver underpinning successful work experiences
Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work
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October 10, 2023
10
Oct'23
IT and contact centre leaders embrace conversational AI or fear falling behind
Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention
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October 06, 2023
06
Oct'23
Isle of Wight NHS Trust gives shot in the arm to unified communications
As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service
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September 26, 2023
26
Sep'23
BT announces regional roll-out schedule for Digital Voice
Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital
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September 25, 2023
25
Sep'23
Virgin Media O2 trials connected farm of the future
UK operator enables mobile communication from anywhere on a farm, and installs network of sensors to monitor items such as soil conditions, machinery, livestock and land boundaries
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September 13, 2023
13
Sep'23
Storm-0324 gathers over Microsoft Teams
An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks
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September 12, 2023
12
Sep'23
Alcatel-Lucent Enterprise and Nokia on board for Grand Paris rail project
Technology for Good partnership between leading comms tech provider and networking, communications and cloud solutions firm supports transportation service in the Grand Paris area
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September 05, 2023
05
Sep'23
Zoom looks to transcend AI hype with Companion
Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant
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September 01, 2023
01
Sep'23
Zoom takes Notes to collaboration suite
Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform
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August 31, 2023
31
Aug'23
Teams unbundled in European economic community
Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams
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August 30, 2023
30
Aug'23
8x8 adds to AI self-service capabilities with voice interactions for customer assistant
Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities
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August 23, 2023
23
Aug'23
Kura rolls out Avaya Enterprise Cloud to transform customer experience
UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration
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August 23, 2023
23
Aug'23
Enterprise elevated in Zoom Q2
Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue
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August 15, 2023
15
Aug'23
London calling as Zoom opens hub heralding new era of modern work
Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working
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August 11, 2023
11
Aug'23
Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe
Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform
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August 10, 2023
10
Aug'23
Cisco: Hybrid work needs to get better
Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace
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August 09, 2023
09
Aug'23
Sourcewell awards Avaya unified communications and contact centre contract
Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations
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July 27, 2023
27
Jul'23
European Commission starts investigation into Microsoft Teams bundling
The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules
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July 17, 2023
17
Jul'23
Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs
Cisco survey finds consumer expectations will reshape the needs and economics of the internet
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July 17, 2023
17
Jul'23
Zoom doubles down on customer experience in UCaaS play
Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market
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June 28, 2023
28
Jun'23
Zoom brings together in-office, remote employees with Intelligent Director
Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room
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June 21, 2023
21
Jun'23
Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences
Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations
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June 20, 2023
20
Jun'23
Avaya deals Aces to boost customer experiences
Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform
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June 19, 2023
19
Jun'23
Avaya assures future-proof global communications with Enterprise Cloud
Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance
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June 15, 2023
15
Jun'23
Qualcomm unveils video collaboration platform suite
Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product
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June 15, 2023
15
Jun'23
Saudi Arabia’s Vision 2030: Progress report
Halfway into its plan to give the country a makeover by 2030, Saudi Arabia’s emphasis on technology is starting to pay off
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June 07, 2023
07
Jun'23
Welsh ambulance service upgrades life-saving communications
Welsh ambulances going through major communications upgrade as part of wider NHS programme