News

Unified communications

  • September 09, 2025 09 Sep'25

    IAA Mobility 2025: Cerence AI develops AI agent for working on the go

    Artificial intelligence-based conversational user experience firm develops voice AI agent for the car that integrates with Microsoft 365 Copilot to address the rise of mobile work and associated distracted driving risks

  • August 29, 2025 29 Aug'25

    8x8 lines up for Southampton FC to boost customer experience

    Integrated customer experience platform provider extends role as official partner of English Football League Championship team, with cloud platform supporting ticketing and hospitality and delivering unique fan experiences

  • August 19, 2025 19 Aug'25

    Concierge now on call 24/7 for Zoom Phone

    AI-first work platform provider unveils integration of virtual agent with phone platform to deliver concierge experience for organisations that ‘goes beyond’ basic call answering services or auto-attendants

  • July 24, 2025 24 Jul'25

    PUMA makes tracks to cloud-based telephony on Microsoft Teams

    Multinational cloud telephony provider selected by leading global sports brand to accelerate its global move to cloud telephony by introducing local telco contracts with a fully cloud-based collaboration solution

  • July 24, 2025 24 Jul'25

    Avaya accelerates Model Context Protocol for customer experience

    Latest part of corporate evolution sees enterprise software provider accelerate innovation-first ‘moonshot’ initiative into core customer experience platform’s 2025 roadmap

  • June 20, 2025 20 Jun'25

    AR/VR headset market reaching ‘critical tipping point’

    Research finds marked uptick in immersive technologies market with 18.1% year-on-year growth fuelled by immersive and versatile experiences, with future growth anticipated to be driven by mixed and extended reality