News

Unified communications

• August 09, 2023 09 Aug'23

  Sourcewell awards Avaya unified communications and contact centre contract

  Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations

• July 27, 2023 27 Jul'23

  European Commission starts investigation into Microsoft Teams bundling

  The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules

• July 17, 2023 17 Jul'23

  Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs

  Cisco survey finds consumer expectations will reshape the needs and economics of the internet

• July 17, 2023 17 Jul'23

  Zoom doubles down on customer experience in UCaaS play

  Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market

• June 28, 2023 28 Jun'23

  Zoom brings together in-office, remote employees with Intelligent Director

  Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room

• June 21, 2023 21 Jun'23

  Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences

  Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations

• June 20, 2023 20 Jun'23

  Avaya deals Aces to boost customer experiences

  Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform

• June 19, 2023 19 Jun'23

  Avaya assures future-proof global communications with Enterprise Cloud

  Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance

• June 15, 2023 15 Jun'23

  Qualcomm unveils video collaboration platform suite

  Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product

• June 15, 2023 15 Jun'23

  Saudi Arabia’s Vision 2030: Progress report

  Halfway into its plan to give the country a makeover by 2030, Saudi Arabia’s emphasis on technology is starting to pay off

• June 07, 2023 07 Jun'23

  Welsh ambulance service upgrades life-saving communications

  Welsh ambulances going through major communications upgrade as part of wider NHS programme

• May 26, 2023 26 May'23

  Zoom kicks off year with solid revenue growth

  Zoom posts results for first quarter of 2024 fiscal year, showing impressive increases in enterprise revenues and growth in number of customers

• May 22, 2023 22 May'23

  Telstra makes 400Gbps services available through key Australian city routes

  Wholesale division of Australia-based global telco offers customers ability to use 400Gbps wavelength services after enhancements made to advanced, high-bandwidth optical infrastructure based on optical technology

• May 18, 2023 18 May'23

  PTC stitches the digital thread for tomorrow’s Industry 4.0 digital transformation

  With the software-as-a-service genie well and truly out of the bottle, leading engineering design and manufacturing company outlines roadmap for next generation of digital transformation providing a more agile and collaborative environment of ...

• May 11, 2023 11 May'23

  Webex and Google drive improved collaboration capabilities

  Collaboration arm of networking giant reveals enhanced relationship with IT behemoth centred on creating faster synergy offering seamless way to connect through meetings and messaging and to improve automotive meeting experiences

• May 09, 2023 09 May'23

  IT Priorities 2023: Collaboration technologies to benefit from future of work investment drive

  Research finds that as businesses settle into hybrid work, UCaaS and other collaboration technologies are regarded by IT professionals as crucial tool for driving employee productivity and workflow optimisation

• May 05, 2023 05 May'23

  Welsh Water turns on CPaaS tap for enhanced customer experiences

  Not-for-profit water company deploys CPaaS-based video comms services to optimise operations, budget control and solve customer issues more quickly

• April 20, 2023 20 Apr'23

  3CX incident may be world’s first double supply chain attack

  It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise

• April 20, 2023 20 Apr'23

  Huawei: rethinking approaches to networks and computing is critical

  Comms tech giant Huawei kicks off 20th Global Analyst Summit affirming commitment to connectivity, computing, storage and cloud and how strategic objectives of industry should drive digital transformation

• April 17, 2023 17 Apr'23

  Zoom looks to bolster employee experience with Workvivo acquisition

  Latest part of continued expansion of communication and engagement platform sees acquisition of employee experience company to offer hybrid workers new ways to stay connected

• April 13, 2023 13 Apr'23

  Webex brings cloud collaboration to US security and defence

  Leading collaboration technology provider announces air-gapped trusted cloud for defence industry use case allowing teams to work together through modern meeting, chat and calling experiences on Webex app

• April 12, 2023 12 Apr'23

  Stemmer Distribution optimises communications infrastructure

  Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future

• April 11, 2023 11 Apr'23

  Ericsson: flexibility the new work-life currency

  Study from Ericsson’s Consumer & IndustryLab reveals how employees and employers navigate the current work environment and their views on the future of work shaped by the pandemic, digitisation and the fluctuating labour market

• April 05, 2023 05 Apr'23

  Disconnect emerges between UK management and employees on hybrid work

  Study from leading business software company finds that while overwhelming majority of IT leaders say they are investing in improving the hybrid experience for their organisation, only half of workers think it’s enough and feel their productivity ...

• March 30, 2023 30 Mar'23

  HP looks to lead with hybrid work collaboration and productivity portfolio

  Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology

• March 30, 2023 30 Mar'23

  3CX unified comms users hit by supply chain attacks

  Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors

• March 28, 2023 28 Mar'23

  Cisco enhances hybrid work with AI Webex innovations

  Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence

• March 28, 2023 28 Mar'23

  Zoom announces AI-based collaboration smart companion

  Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility

• March 27, 2023 27 Mar'23

  Tata unveils integrated, simplified cloud-based calling service for global enterprises

  Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features

• March 23, 2023 23 Mar'23

  UK remote workers held back by poor tech, limited digital skills

  Despite rapid adoption of hybrid working since Covid, research from Virgin Media O2 Business reveals organisations facing technical and personnel-related limitations in making third workspace pay off

• March 22, 2023 22 Mar'23

  Anheuser-Busch InBev brews digital infrastructure with Orange

  Global brewing giant partners with business services division of global telco company to help with digital transformation

• March 20, 2023 20 Mar'23

  Zoom strikes unified communications home run in MLB partnership

  Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform

• March 13, 2023 13 Mar'23

  8x8 aims to transform XCaaS customer engagement with AI

  Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI

• March 09, 2023 09 Mar'23

  Millions in the Arab world use VPNs to overcome restrictions and bandwidth throttling

  Citizens in the Arab world are using VPNs to help them bypass internet restrictions and increase available bandwidth

• February 28, 2023 28 Feb'23

  MWC 2023: ICT infrastructure investment to drive Industry 4.0

  Study reveals how digital economy will account for more than half of global GDP by end of 2023 and how growth of 5G and intergenerational evolution of connectivity technology will increase global economic benefits by approximately 15%

• February 22, 2023 22 Feb'23

  Executive interview: Will video kill the streaming star?

  While we are used to live streaming, video messages seem cheesy – but Vimeo’s chief product officer believes they will revolutionise communications

• February 21, 2023 21 Feb'23

  Gap grows between users and providers in digital service delivery

  Global survey of 10,000 consumers finds demand for self-service channels is twice as high as current usage, and reveals a large gap between providers’ reported rates of digitisation and consumer behaviour

• February 16, 2023 16 Feb'23

  Cost-of-living crisis hampers UK remote work

  Expected productivity gains from UK’s third workplace at risk as workers feel the chill from environments not permitting hybrid working

• February 02, 2023 02 Feb'23

  Symbio acquires Intrado Australia’s UCaaS business

  The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities

• January 27, 2023 27 Jan'23

  UK local authorities reveal connectivity priorities, challenges

  Study examining topics ranging from gigabit-capable broadband to 5G, smart places, telecoms and net-zero finds progress being made in UK local government, but challenges remain in the drive to improve digital connectivity

• January 17, 2023 17 Jan'23

  UK businesses urged to move away from ISDN in 2023

  Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology

• January 03, 2023 03 Jan'23

  Cutting-edge contact centre means experience is everything for Bayview

  Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint...

• January 03, 2023 03 Jan'23

  Remote workers shun return to work

  Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for ...

• December 15, 2022 15 Dec'22

  BT boosts network monitoring to improve customer experience

  Comms tech provider’s analytics software selected by leading UK network provider in five-year deal to improve operators’ fixed access customer experience

• December 14, 2022 14 Dec'22

  Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce

  Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

• December 02, 2022 02 Dec'22

  Communications runs in his blood

  Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers

• December 01, 2022 01 Dec'22

  Expectation gap appears between users and managers with hybrid working IT

  Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and...

• November 30, 2022 30 Nov'22

  SMEs put faith in communications technology

  Study from orchestration and digital platform provider shows a ‘new’ kind of small and medium-sized enterprise market, with companies already adopting connectivity technology for business resilience

• November 25, 2022 25 Nov'22

  CityFibre identifies massive economic gains for Cheltenham, Portsmouth areas through full fibre

  Leading independent gigabit broadband provider reveals positive economic and productivity impacts in Gloucestershire and south-coast cities where it has introduced full fibre, running to £145m and £335m respectively

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000