News

Unified communications

• January 26, 2024 26 Jan'24

  8x8 enhances experience communications as a service suite

  XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations

• January 22, 2024 22 Jan'24

  AI ushering new era of intelligent CX

  Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

• January 11, 2024 11 Jan'24

  Cisco fixes high-impact flaw in unified comms platform

  Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product

• December 20, 2023 20 Dec'23

  Inside Zoom’s generative AI strategy

  Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers

• December 04, 2023 04 Dec'23

  CCaaS platform subscriptions to generate $18bn revenue by 2028

  Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos

• November 29, 2023 29 Nov'23

  AI to drive Zoom to new levels in 2024

  Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs

• November 24, 2023 24 Nov'23

  Eir Ireland transforms contact centres to enhance customer experience

  IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform

• November 22, 2023 22 Nov'23

  Enterprise, large accounts get Zoom ahead of guidance in Q3

  Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance

• November 13, 2023 13 Nov'23

  Dubai Electricity & Water Authority, Avaya extend customer centre alliance

  Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system

• November 07, 2023 07 Nov'23

  LSE Behavioural Lab highlights critical role of technology in boosting collaboration

  Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers

• October 31, 2023 31 Oct'23

  Zoom extends AI Companion as it hits million meetings milestone for summaries

  Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching

• October 30, 2023 30 Oct'23

  Everdome unveils Spaces metaverse-as-a-service platform

  Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all

• October 26, 2023 26 Oct'23

  Nimo Planet completes spatial computing system for hybrid work

  Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce

• October 23, 2023 23 Oct'23

  Magdi Yacoub Global Heart Centre completes contact centre upgrade

  NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility

• October 19, 2023 19 Oct'23

  Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

  Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...

• October 18, 2023 18 Oct'23

  Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

  Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders

• October 17, 2023 17 Oct'23

  Gitex 2023: Avaya plots generative AI-powered future for customer experience

  Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation

• October 12, 2023 12 Oct'23

  Hybrid work flexibility the leading driver underpinning successful work experiences

  Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work

• October 10, 2023 10 Oct'23

  IT and contact centre leaders embrace conversational AI or fear falling behind

  Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention

• October 06, 2023 06 Oct'23

  Isle of Wight NHS Trust gives shot in the arm to unified communications

  As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service

• September 26, 2023 26 Sep'23

  BT announces regional roll-out schedule for Digital Voice

  Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital

• September 25, 2023 25 Sep'23

  Virgin Media O2 trials connected farm of the future

  UK operator enables mobile communication from anywhere on a farm, and installs network of sensors to monitor items such as soil conditions, machinery, livestock and land boundaries

• September 13, 2023 13 Sep'23

  Storm-0324 gathers over Microsoft Teams

  An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks

• September 12, 2023 12 Sep'23

  Alcatel-Lucent Enterprise and Nokia on board for Grand Paris rail project

  Technology for Good partnership between leading comms tech provider and networking, communications and cloud solutions firm supports transportation service in the Grand Paris area

• September 05, 2023 05 Sep'23

  Zoom looks to transcend AI hype with Companion

  Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant

• September 01, 2023 01 Sep'23

  Zoom takes Notes to collaboration suite

  Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform

• August 31, 2023 31 Aug'23

  Teams unbundled in European economic community

  Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams

• August 30, 2023 30 Aug'23

  8x8 adds to AI self-service capabilities with voice interactions for customer assistant

  Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities

• August 23, 2023 23 Aug'23

  Kura rolls out Avaya Enterprise Cloud to transform customer experience

  UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration

• August 23, 2023 23 Aug'23

  Enterprise elevated in Zoom Q2

  Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue

• August 15, 2023 15 Aug'23

  London calling as Zoom opens hub heralding new era of modern work

  Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working

• August 11, 2023 11 Aug'23

  Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe

  Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform

• August 10, 2023 10 Aug'23

  Cisco: Hybrid work needs to get better

  Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace

• August 09, 2023 09 Aug'23

  Sourcewell awards Avaya unified communications and contact centre contract

  Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations

• July 27, 2023 27 Jul'23

  European Commission starts investigation into Microsoft Teams bundling

  The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules

• July 17, 2023 17 Jul'23

  Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs

  Cisco survey finds consumer expectations will reshape the needs and economics of the internet

• July 17, 2023 17 Jul'23

  Zoom doubles down on customer experience in UCaaS play

  Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market

• June 28, 2023 28 Jun'23

  Zoom brings together in-office, remote employees with Intelligent Director

  Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room

• June 21, 2023 21 Jun'23

  Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences

  Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations

• June 20, 2023 20 Jun'23

  Avaya deals Aces to boost customer experiences

  Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform

• June 19, 2023 19 Jun'23

  Avaya assures future-proof global communications with Enterprise Cloud

  Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance

• June 15, 2023 15 Jun'23

  Qualcomm unveils video collaboration platform suite

  Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product

• June 15, 2023 15 Jun'23

  Saudi Arabia’s Vision 2030: Progress report

  Halfway into its plan to give the country a makeover by 2030, Saudi Arabia’s emphasis on technology is starting to pay off

• June 07, 2023 07 Jun'23

  Welsh ambulance service upgrades life-saving communications

  Welsh ambulances going through major communications upgrade as part of wider NHS programme

• May 26, 2023 26 May'23

  Zoom kicks off year with solid revenue growth

  Zoom posts results for first quarter of 2024 fiscal year, showing impressive increases in enterprise revenues and growth in number of customers

• May 22, 2023 22 May'23

  Telstra makes 400Gbps services available through key Australian city routes

  Wholesale division of Australia-based global telco offers customers ability to use 400Gbps wavelength services after enhancements made to advanced, high-bandwidth optical infrastructure based on optical technology

• May 18, 2023 18 May'23

  PTC stitches the digital thread for tomorrow’s Industry 4.0 digital transformation

  With the software-as-a-service genie well and truly out of the bottle, leading engineering design and manufacturing company outlines roadmap for next generation of digital transformation providing a more agile and collaborative environment of ...

• May 11, 2023 11 May'23

  Webex and Google drive improved collaboration capabilities

  Collaboration arm of networking giant reveals enhanced relationship with IT behemoth centred on creating faster synergy offering seamless way to connect through meetings and messaging and to improve automotive meeting experiences

• May 09, 2023 09 May'23

  IT Priorities 2023: Collaboration technologies to benefit from future of work investment drive

  Research finds that as businesses settle into hybrid work, UCaaS and other collaboration technologies are regarded by IT professionals as crucial tool for driving employee productivity and workflow optimisation

• May 05, 2023 05 May'23

  Welsh Water turns on CPaaS tap for enhanced customer experiences

  Not-for-profit water company deploys CPaaS-based video comms services to optimise operations, budget control and solve customer issues more quickly