News

Unified communications

• April 21, 2022 21 Apr'22

  Zoom adds new round of cyber security enhancements

  Videoconferencing platform Zoom adds multiple third-party security certifications and service enhancements

• April 20, 2022 20 Apr'22

  Flexible return-to-office policies are hammering employee experiences

  Research shows work-related stress and anxiety is skyrocketing among office workers and those without flexibility, stressing that trusting teams to work where and when works for them will lead to better results

• April 14, 2022 14 Apr'22

  Zoom unveils platform innovations to elevate customer experience

  Breakout videoconferencing leader announces conversation intelligence service and enhances online events offering, with aim to modernise how businesses engage with customers

• April 14, 2022 14 Apr'22

  Cisco and Venywhere reimagine the future of hybrid work in Venice ‘living lab’

  Cisco employees live and work remotely in Venice for three months as part of a pilot programme to help the city reinvent itself as a work-from-anywhere destination

• April 04, 2022 04 Apr'22

  Office Wi-Fi may not cope with hybrid work

  Continued growth of online meetings is triggering disruption across the employee productivity technology market, research from CCS Insight has found

• April 01, 2022 01 Apr'22

  Singapore enterprise comms and collaboration spend set for steady growth

  The widespread enterprise adoption of remote operations that bolstered the demand for comms and collaboration products and services is set to persist

• March 30, 2022 30 Mar'22

  Hybrid work offers markedly positive improvements to culture

  Study finds effects that hybrid working is having on business culture, with nearly half of study across the globe feel diversity and inclusion has improved during the pandemic.

• March 29, 2022 29 Mar'22

  Manufacturers reveal concerns over tech readiness for hybrid work

  Research reveals manufacturing firms must address both human and tech barriers relating to visibility of networks and the digital experience to create a sustainable and high-performing hybrid workplace

• March 29, 2022 29 Mar'22

  Webex aims to reimagine hybrid work experiences

  After one of the biggest shifts of how we work in decades, collaboration technology firm adds functionality innovations to help organisations personalise the hybrid work experience for employees and customers

• March 24, 2022 24 Mar'22

  Under-investment in hybrid work threatens successful return to the office for European workers

  Research from Ricoh Europe shows staff are looking to their employers for clarity and innovation in their new hybrid workplace, but a lack of planning and investment threatens to derail the success of a widespread return to the office

• March 22, 2022 22 Mar'22

  Kurmi brings UC, CC provisioning automation to the cloud

  Software developer takes on-premise platform to a hosted model to deliver faster and easier access to the tools required to streamline and optimise the day-to-day administration of Unified Communication platforms

• March 21, 2022 21 Mar'22

  Wellness essential as hybrid work to see total redesign of the office

  Almost one-fifth of companies are asking employees to return to the office full-time, as new workspaces with quiet zones, Zoom pods and wellness areas are seen as key to retaining and attracting talent

• March 21, 2022 21 Mar'22

  Mavenir makes business communications software pivot

  Network software provider transitions from radio access network software solutions towards offering SaaS portfolio of business communications for CSPs, channels and systems integrators

• March 17, 2022 17 Mar'22

  Verizon Business enriches mobile endpoint for Microsoft Teams

  Business solutions provider becomes one of the first operators to join forces with IT giant to enable enterprise customers to experience the full power of communications and collaboration system

• March 14, 2022 14 Mar'22

  UK businesses struggling to support flexible work

  Research reveals that as hybrid becomes the norm, a clear majority of firms say the pandemic caused them to re-evaluate what they value in the workplace

• March 10, 2022 10 Mar'22

  Hybrid cements place in working life as employees choose flexibility

  Research from automation platform advises that focusing on technologies that improve employee and IT experiences is critical for future of work success and retaining talent in the hybrid world

• March 07, 2022 07 Mar'22

  Ukrainian engineers fight to keep internet online

  IT professionals in Ukraine are working tirelessly and at great risk to keep the country connected to the internet during the Russian invasion

• February 24, 2022 24 Feb'22

  Workers demand universal high-performance broadband to succeed with hybrid work

  Cisco Broadband Index finds just more than two-fifths of UK workers now rely on their home internet to work from home or run their own business, but almost three-quarters think broadband services need to dramatically improve to enable them to work ...

• February 23, 2022 23 Feb'22

  IT leaders primed to drive innovation and hybrid work

  As organisations move beyond the pandemic, survey shows IT leaders are being given greater levels of responsibility

• February 22, 2022 22 Feb'22

  Mondelēz moves global operations to digital workspace with Orange Business Services

  Snack giant transforms legacy infrastructure to digital platform, enabling communication and collaboration on a global scale, with analytics and AI used to improve customer experience and personalise service for employee workplace needs

• February 21, 2022 21 Feb'22

  Zoom gains NCSC Cyber Essentials Plus and NHS security badges

  Video platform Zoom has added a number of UK-specific cyber certifications to help it demonstrate its platform is safeguarded against common threats

• February 21, 2022 21 Feb'22

  RealWear enables remote nuclear plant inspection

  Augmented reality headsets from RealWear have been deployed by TÜV SÜD for certifying technical systems during the pandemic

• February 17, 2022 17 Feb'22

  Unified communications and collaboration set for automation surge in hybrid world

  Research reveals hybrid working world unified communications and collaboration now seen as improving productivity, but challenge exists for organisations managing UCC at scale to provision users across multiple apps and communications platforms

• February 15, 2022 15 Feb'22

  New world of work sees emergence of hybrid holiday

  Research from Virgin Media O2 suggests 2022 will be the year when working from anywhere becomes a reality for businesses across the UK

• February 09, 2022 09 Feb'22

  CPaaS key to enabling customer experience to drive digital transformation

  IDC study shows nearly four-fifths of enterprises are set to implement conversational customer engagement to improve customer experience

• February 04, 2022 04 Feb'22

  Vodafone Business teams with RingCentral to deliver cloud communications

  New cloud-based comms platform set to enable UK operator’s mobility and 5G capabilities to give customers more choice, flexibility and simplicity in workforce collaboration and remote working

• February 04, 2022 04 Feb'22

  Cisco pitches into private 5G, reveals hybrid work technology slate

  Comms and collaboration technology services giant introduces new technologies to help businesses rapidly scale networks and digitise operations

• January 21, 2022 21 Jan'22

  Majority of UK employees prefer hybrid work

  Survey reveals the importance of hybrid working and shows a degree of WFH fatigue following Omicron, with firms assessing when it will be possible to return to in-person work

• January 13, 2022 13 Jan'22

  BT appoints MD of advanced enterprise comms division, inks ABB contract

  Managing director appointed for what is regarded as a likely key growth engine for UK incumbent telco’s enterprise business, moving it from a telco to a techco by expanding into services that go beyond traditional calls and lines

• January 10, 2022 10 Jan'22

  Qualcomm announces Microsoft collaboration to boost AR in the metaverse

  Mobile chipmaker enters into collaboration with Microsoft to design custom augmented reality chips and integrate software platforms

• January 04, 2022 04 Jan'22

  BlueJeans and Google join forces to unlock value for remote workforces

  Leading US comms provider re-bundles flagship collaboration platform so it can be preloaded on Google’s Glass Enterprise Edition 2

• December 23, 2021 23 Dec'21

  Avaya comms support Santa-as-a-service tracking

  As sleigh bells ring, Avaya’s OneCloud contact centre services let you chart Father Christmas’s journey

• December 15, 2021 15 Dec'21

  Neos Networks brings high-capacity fibre access to leading UK cities and Oxfordshire

  UK business connectivity provider opens first of four metro access networks to offer last-mile services direct to nearly 10,000 regional businesses and those in the City of London while also announcing rural county expansion plan to connect over 200...

• December 15, 2021 15 Dec'21

  Avaya enhances educational and logistics environments with UCaaS and cloud

  Supply chain leader supports business expansion and supercharges agent retention with cloud comms platform, and enables ‘exceptional’ education experiences for thousands of students with unified comms as a service

• December 10, 2021 10 Dec'21

  More than 50% of UK workers would quit without hybrid work

  Research provides insight into the views of UK workers regarding splitting time between the office and home

• November 30, 2021 30 Nov'21

  Rapidly changing hybrid workforce sees IT departments struggle to keep up

  Research finds faulty technology is leaving businesses ill-equipped to support the future of working, warning that tech-savvy workers will expect more from their employers

• November 24, 2021 24 Nov'21

  Zoom boom rolls on over to Q3 2021

  Partial return to the office fails to stop momentum of breakout collaboration technology giant in the third quarter of 2021

• November 23, 2021 23 Nov'21

  Ericsson boosts business play with $6.2bn Vonage acquisition

  Acquisition of IP communications provider expands Ericsson’s presence in wireless enterprise and broadens its global offerings, creating a global network and communication platform for open innovation

• November 12, 2021 12 Nov'21

  Klaxoon enters US and launches next-gen meetings workshop platform for hybrid work

  French teamwork and smart work technology provider unveils its next-generation workshop platform and expands in the US with CEO and key executives

• November 09, 2021 09 Nov'21

  No device upgrade for most UK workers during pandemic

  Research finds that most workers are still using equipment issued before lockdowns, raising fears of a productivity gap as staff work from home

• November 08, 2021 08 Nov'21

  More than four-fifths of firms expect to keep hybrid work environment

  While business leaders are comfortable with and believe there are many benefits to hybrid work, most organisations are unprepared to deliver a seamless experience in a hybrid workplace, where the need for end-to-end data visibility and actionable ...

• November 05, 2021 05 Nov'21

  Fibre lights up BT half-yearly results

  BT has revealed a tough first six months of the financial year, but also claimed Fibre First build programme roll-out continues to accelerate, reaching record levels in second quarter

• November 03, 2021 03 Nov'21

  Windstream Enterprise and BlueJeans up the ante in collaboration

  Managed communications service provider makes additions to unified comms offerings to enable effective and scalable collaboration while Verizon-owned company announces support for Microsoft Direct Guest Join

• November 02, 2021 02 Nov'21

  Digital connectivity investment could unlock 500,000 jobs, £70bn of GDP growth by 2026

  First Digital Connectivity Index from recently merged fixed and mobile operator shows that UK is currently ranked eighth among developed countries for digital connectivity

• November 01, 2021 01 Nov'21

  India’s tech workforce braces for hybrid work

  A Nasscom study reveals that India’s tech workers and their employers are planning to return to offices thrice a week, paving the way for hybrid work

• October 28, 2021 28 Oct'21

  City of Edinburgh Council signs up CGI to implement smart city plans

  Five-year contract to support Scottish capital’s transformation into a smart city includes data insights, processes and tools to achieve transformational change and deliver high-quality services to citizens

• October 28, 2021 28 Oct'21

  Cisco supports hybrid workforce augmented reality meeting solutions

  IT giant evolves collaboration suite to combine Webex meeting functionality with real-time, photorealistic holographic experience

• October 27, 2021 27 Oct'21

  Microsoft’s latest results focus on combating inflation

  With prices set to rise, CEO Satya Nadella used the Q1 2022 earnings call to discuss the deflationary effect of digitisation

• October 25, 2021 25 Oct'21

  Chancellor sets aside £2.1bn to fund NHS IT modernisation

  Improving efficiency, reducing waiting times and expanding tests and scans are among the key targets for £5.9bn of extra NHS funding

• October 22, 2021 22 Oct'21

  Flexible a fixture as technology critical to hybrid working future

  Survey shows knowledge workers in leading economies believe that having an office space will be considered an employee benefit, rather than a mandatory way of working