News

Unified communications

• February 05, 2025 05 Feb'25

  Crowd-source testing helps drive Webex accessibility

  Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work

• February 05, 2025 05 Feb'25

  Volkswagen optimises vehicle development through 3DExperience

  Connected engineering platform provider’s core technology becomes foundational solution at auto manufacturer to advance vehicle development through virtual twin experiences, reducing engineering and manufacturing cycles

• February 04, 2025 04 Feb'25

  IT supplier helps address ‘overwhelming’ volumes of data from space

  CGI is building on its decade-long relationship with the European Space Agency, and as more and more satellites entering orbit, its role in processing data is not set to diminish

• January 29, 2025 29 Jan'25

  Intermedia intros contact centre for Microsoft Teams

  AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to existing unified communications to unlock capability in collaboration and customer experience

• January 22, 2025 22 Jan'25

  Logitech looks for sweet spot in office collaboration

  Office tech provider looks to support next generation of hybrid work model for those in return-to-office mode with multipurpose tool to help IT leaders and workplace facilities managers

• January 21, 2025 21 Jan'25

  Ascentae, Utelogy unite to enhance collaboration and productivity

  Strategic partnership looks to create ‘innovative’ workplace services that enhance collaboration and productivity, providing a unified platform for managing AV and UC environments

• January 17, 2025 17 Jan'25

  Zoom enhances Team Chat to streamline collaboration

  Zoom updates productivity tool to include a sidebar to organise and streamline chat communication, support for code blocks and in-line code, and AI Companion integrations to help users improve productivity

• January 14, 2025 14 Jan'25

  NBN boost: A$3bn to upgrade internet speeds for millions

  The Australian government is investing A$3bn to upgrade Australia’s fibre-to-the-node network, bringing faster internet speeds to hundreds of thousands of homes and businesses

• December 17, 2024 17 Dec'24

  Top 10 networking stories of 2024

  It’s been a year of rapid growth for AI in networking, not only for operations but also in applications. Read about this and more in Computer Weekly’s top 10 networking stories from 2024

• November 25, 2024 25 Nov'24

  Human-centric AI drives customer experience loyalty

  Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders

• November 22, 2024 22 Nov'24

  Swiss encrypted messaging service, ePost, targets one million postal users

  Swiss ePost chief Renato Stalder bets on encrypted communications as demand for letter delivery falls

• November 22, 2024 22 Nov'24

  EU promotes plan to usurp US Big Tech with digital market

  European Union is at an important point in its plan to build a single market and strengthen its cloud computing sector

• November 19, 2024 19 Nov'24

  Alight looks to enhance Microsoft Teams Experience with Worklife

  Human capital technology provider works with Microsoft expert on integration to simplify collaboration, boost awareness and enhance overall employee experience and wellbeing

• November 18, 2024 18 Nov'24

  Midlands, North East fire and rescue services to use Motorola control room platform

  Comms tech provider continues momentum in UK emergency arena, working with four services in the Midlands and North East to deploy shared control room service

• November 05, 2024 05 Nov'24

  Motorola Solutions expands emergency comms with 3tc acquisition

  Public safety agencies and enterprises comms firm acquires provider of control room software solutions for police and fire and rescue services

• November 04, 2024 04 Nov'24

  Virgin Media O2 forges ahead with SME partnerships

  UK operator launches new partnerships to benefit small business customers aiming to deliver more than just reliable connectivity and equip them with the technology, resources and networks to succeed

• October 31, 2024 31 Oct'24

  Connectivity market places focus on value for money

  Survey from leading consulting firm shows signs of throttling back in terms of digital services, with three-quarters of UK consumers wanting fixed price guarantees

• October 30, 2024 30 Oct'24

  VMO2 Q3 revs slip back but fixed-line customer growth returns

  UK operator posts third-quarter results claiming delivery on both volume and value in consumer fixed

• October 25, 2024 25 Oct'24

  Zoom launches version 2.0 of AI Companion

  Version 2.0 of artificial intelligence assistant tool sees enhancements such as additional capabilities to help expand context, synthesise information and take action to give users time to focus on meaningful work and build connections

• October 25, 2024 25 Oct'24

  Cisco looks to transform customer experiences with Webex AI Agent

  Collaboration and customer technology arm of Cisco automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers

• October 21, 2024 21 Oct'24

  Leicestershire Fire and Rescue goes live with emergency response comms

  English Midlands fire service enhances control room communications backbone of emergency response operations, with mobilisation system designed to enhance ability to swiftly and accurately handle emergency calls

• October 18, 2024 18 Oct'24

  Poor communication is biggest hurdle to business collaboration

  Study finds firms are wasting hours of time to make a decision as a result of poor collaboration practices, with over two-fifths of workers having to redo work due to poor guidance on project requirements or miscommunication

• October 15, 2024 15 Oct'24

  Gitex Global: Avaya augments CX role with AI-based Virtual Operations Manager

  Virtual Operations Manager concept looks to highlight ‘art of the possible’, showing how human and AI collaboration can fundamentally alter the way customer experience is managed at the contact centre level

• October 14, 2024 14 Oct'24

  How Zoom is charting its course towards an AI-first platform

  Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals

• October 09, 2024 09 Oct'24

  Zoom expands AI Companion capabilities, adds customisation options

  Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform

• September 25, 2024 25 Sep'24

  Zoom enriches enterprise solutions offer

  Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations

• September 20, 2024 20 Sep'24

  Instant messaging wins over in-person meetings for collaboration

  Research from Zoom reveals that leaders and employees favour collaborating via instant messaging instead of in-person meetings

• September 20, 2024 20 Sep'24

  LG, Ricoh team up to bolster hybrid working digital transformation

  LG and Ricoh to offer package of digital office solutions and services designed to boost productivity and deliver better user experiences

• September 19, 2024 19 Sep'24

  Zoom and Mitel team to meet enterprise demand for AI unified comms

  Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform

• August 27, 2024 27 Aug'24

  AI drives strong Zoom second quarter

  Comms and collaboration service provider reveals robust first half of 2025 fiscal year, outperforming guidance across the board and with marked strength in large accounts

• August 20, 2024 20 Aug'24

  Zoom marks million milestone for webinar attendee capability

  Zoom announces that it can now support seven-figure audiences for online conferences in use cases including enterprise, entertainment and public sector

• August 15, 2024 15 Aug'24

  Cardiff schools turn PSTN switch-off into opportunity for improved agility

  Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems

• August 06, 2024 06 Aug'24

  Zoom claims AI-first as it debuts Docs on Workplace

  Collaboration and conference technology and services provider launches first product from Workplace portfolio with generative artificial intelligence built in from the ground up to enable the next generation of team collaboration

• August 01, 2024 01 Aug'24

  Businesses fail to deliver consistently positive customer experience

  Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe they can deliver it

• July 29, 2024 29 Jul'24

  AI ‘changing everything’ about customer experience

  Study from customer experience technology provider reveals the profound effect AI is having in its industry, taking it beyond traditional, manual services to more advanced, technological-driven experiences

• July 11, 2024 11 Jul'24

  Zoom unveils no-code workflow builder to boost workplace efficiency

  Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work

• June 27, 2024 27 Jun'24

  Hybrid workers call on employers to increase investment in connectivity

  Survey reveals lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers, forcing a majority of employees to leave their office building simply to make a phone call

• June 06, 2024 06 Jun'24

  Zoom opens immersive Experience Centre in London

  Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment

• June 06, 2024 06 Jun'24

  UK firms still struggling to enable hybrid work

  Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated

• June 05, 2024 05 Jun'24

  Collaboration suffers as businesses fail to adapt workplace technology

  Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types

• May 21, 2024 21 May'24

  Enterprise sector shines in steady Q1 for Zoom

  Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity

• May 16, 2024 16 May'24

  Vodafone Business Ireland and RingCentral team for hybrid work collaboration

  Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work

• May 15, 2024 15 May'24

  HP, Google bring Starline collaboration out of lab and into workplace

  Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance

• April 23, 2024 23 Apr'24

  Vodafone Business aims to help SMEs boost productivity and security

  Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security

• April 16, 2024 16 Apr'24

  Major UCaaS-related outages experienced by 97% of enterprises in 2023

  Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity

• April 02, 2024 02 Apr'24

  Microsoft pushes Teams out of M365 and O365 bundle globally

  Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off

• March 28, 2024 28 Mar'24

  Vonage boosts conversational commerce with GenAI

  Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience

• March 27, 2024 27 Mar'24

  RingCentral goes global with AI-powered contact centre solution

  Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork