News

Unified communications

• August 01, 2024 01 Aug'24

  Businesses fail to deliver consistently positive customer experience

  Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe they can deliver it

• July 29, 2024 29 Jul'24

  AI ‘changing everything’ about customer experience

  Study from customer experience technology provider reveals the profound effect AI is having in its industry, taking it beyond traditional, manual services to more advanced, technological-driven experiences

• July 11, 2024 11 Jul'24

  Zoom unveils no-code workflow builder to boost workplace efficiency

  Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work

• June 27, 2024 27 Jun'24

  Hybrid workers call on employers to increase investment in connectivity

  Survey reveals lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers, forcing a majority of employees to leave their office building simply to make a phone call

• June 06, 2024 06 Jun'24

  Zoom opens immersive Experience Centre in London

  Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment

• June 06, 2024 06 Jun'24

  UK firms still struggling to enable hybrid work

  Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated

• June 05, 2024 05 Jun'24

  Collaboration suffers as businesses fail to adapt workplace technology

  Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types

• May 21, 2024 21 May'24

  Enterprise sector shines in steady Q1 for Zoom

  Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity

• May 16, 2024 16 May'24

  Vodafone Business Ireland and RingCentral team for hybrid work collaboration

  Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work

• May 15, 2024 15 May'24

  HP, Google bring Starline collaboration out of lab and into workplace

  Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance

• April 23, 2024 23 Apr'24

  Vodafone Business aims to help SMEs boost productivity and security

  Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security

• April 16, 2024 16 Apr'24

  Major UCaaS-related outages experienced by 97% of enterprises in 2023

  Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity

• April 02, 2024 02 Apr'24

  Microsoft pushes Teams out of M365 and O365 bundle globally

  Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off

• March 28, 2024 28 Mar'24

  Vonage boosts conversational commerce with GenAI

  Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience

• March 27, 2024 27 Mar'24

  RingCentral goes global with AI-powered contact centre solution

  Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork

• March 26, 2024 26 Mar'24

  Zoom aims to reimagine teamwork with Workplace AI collaboration platform

  Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience

• March 26, 2024 26 Mar'24

  RingCentral looks to ‘reimagine’ business phone system with real-time AI

  Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search

• March 21, 2024 21 Mar'24

  BICS partners with SaaS startup

  Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe

• March 20, 2024 20 Mar'24

  Global UCaaS market set for over 130 million users by 2028

  Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services

• March 18, 2024 18 Mar'24

  Budgets rise as IT decision-makers ramp up cyber security spending

  Few IT leaders surveyed in the TechTarget/Enterprise Strategy Group 2024 Technology Spending Intentions study say they are spending less this year

• March 07, 2024 07 Mar'24

  Western Sydney Metro deploys mission-critical communications for driverless transport

  Nokiar teams with industrial partner to provide IP/MPLS backbone communications network and security solution for new Metro line connecting Australia’s largest city to airport

• February 20, 2024 20 Feb'24

  Telefónica, Matsuko launch holographic meeting experience

  Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings

• February 20, 2024 20 Feb'24

  Vodafone teams with vcita to boost small business digital productivity

  Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services

• February 15, 2024 15 Feb'24

  Nokia intros first OT-compliant GenAI service for connected workers

  Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments

• February 08, 2024 08 Feb'24

  Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace

  Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined

• January 26, 2024 26 Jan'24

  8x8 enhances experience communications as a service suite

  XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations

• January 22, 2024 22 Jan'24

  AI ushering new era of intelligent CX

  Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

• January 11, 2024 11 Jan'24

  Cisco fixes high-impact flaw in unified comms platform

  Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product

• December 20, 2023 20 Dec'23

  Inside Zoom’s generative AI strategy

  Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers

• December 04, 2023 04 Dec'23

  CCaaS platform subscriptions to generate $18bn revenue by 2028

  Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos

• November 29, 2023 29 Nov'23

  AI to drive Zoom to new levels in 2024

  Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs

• November 24, 2023 24 Nov'23

  Eir Ireland transforms contact centres to enhance customer experience

  IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform

• November 22, 2023 22 Nov'23

  Enterprise, large accounts get Zoom ahead of guidance in Q3

  Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance

• November 13, 2023 13 Nov'23

  Dubai Electricity & Water Authority, Avaya extend customer centre alliance

  Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system

• November 07, 2023 07 Nov'23

  LSE Behavioural Lab highlights critical role of technology in boosting collaboration

  Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers

• October 31, 2023 31 Oct'23

  Zoom extends AI Companion as it hits million meetings milestone for summaries

  Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching

• October 30, 2023 30 Oct'23

  Everdome unveils Spaces metaverse-as-a-service platform

  Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all

• October 26, 2023 26 Oct'23

  Nimo Planet completes spatial computing system for hybrid work

  Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce

• October 23, 2023 23 Oct'23

  Magdi Yacoub Global Heart Centre completes contact centre upgrade

  NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility

• October 19, 2023 19 Oct'23

  Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

  Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...

• October 18, 2023 18 Oct'23

  Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

  Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders

• October 17, 2023 17 Oct'23

  Gitex 2023: Avaya plots generative AI-powered future for customer experience

  Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation

• October 12, 2023 12 Oct'23

  Hybrid work flexibility the leading driver underpinning successful work experiences

  Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work

• October 10, 2023 10 Oct'23

  IT and contact centre leaders embrace conversational AI or fear falling behind

  Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention

• October 06, 2023 06 Oct'23

  Isle of Wight NHS Trust gives shot in the arm to unified communications

  As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service

• September 26, 2023 26 Sep'23

  BT announces regional roll-out schedule for Digital Voice

  Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital

• September 25, 2023 25 Sep'23

  Virgin Media O2 trials connected farm of the future

  UK operator enables mobile communication from anywhere on a farm, and installs network of sensors to monitor items such as soil conditions, machinery, livestock and land boundaries

• September 13, 2023 13 Sep'23

  Storm-0324 gathers over Microsoft Teams

  An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks