News

Unified communications

• October 25, 2024 25 Oct'24

  Zoom launches version 2.0 of AI Companion

  Version 2.0 of artificial intelligence assistant tool sees enhancements such as additional capabilities to help expand context, synthesise information and take action to give users time to focus on meaningful work and build connections

• October 25, 2024 25 Oct'24

  Cisco looks to transform customer experiences with Webex AI Agent

  Collaboration and customer technology arm of Cisco automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers

• October 21, 2024 21 Oct'24

  Leicestershire Fire and Rescue goes live with emergency response comms

  English Midlands fire service enhances control room communications backbone of emergency response operations, with mobilisation system designed to enhance ability to swiftly and accurately handle emergency calls

• October 18, 2024 18 Oct'24

  Poor communication is biggest hurdle to business collaboration

  Study finds firms are wasting hours of time to make a decision as a result of poor collaboration practices, with over two-fifths of workers having to redo work due to poor guidance on project requirements or miscommunication

• October 15, 2024 15 Oct'24

  Gitex Global: Avaya augments CX role with AI-based Virtual Operations Manager

  Virtual Operations Manager concept looks to highlight ‘art of the possible’, showing how human and AI collaboration can fundamentally alter the way customer experience is managed at the contact centre level

• October 14, 2024 14 Oct'24

  How Zoom is charting its course towards an AI-first platform

  Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals

• October 09, 2024 09 Oct'24

  Zoom expands AI Companion capabilities, adds customisation options

  Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform

• September 25, 2024 25 Sep'24

  Zoom enriches enterprise solutions offer

  Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations

• September 20, 2024 20 Sep'24

  Instant messaging wins over in-person meetings for collaboration

  Research from Zoom reveals that leaders and employees favour collaborating via instant messaging instead of in-person meetings

• September 20, 2024 20 Sep'24

  LG, Ricoh team up to bolster hybrid working digital transformation

  LG and Ricoh to offer package of digital office solutions and services designed to boost productivity and deliver better user experiences

• September 19, 2024 19 Sep'24

  Zoom and Mitel team to meet enterprise demand for AI unified comms

  Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform

• August 27, 2024 27 Aug'24

  AI drives strong Zoom second quarter

  Comms and collaboration service provider reveals robust first half of 2025 fiscal year, outperforming guidance across the board and with marked strength in large accounts

• August 20, 2024 20 Aug'24

  Zoom marks million milestone for webinar attendee capability

  Zoom announces that it can now support seven-figure audiences for online conferences in use cases including enterprise, entertainment and public sector

• August 15, 2024 15 Aug'24

  Cardiff schools turn PSTN switch-off into opportunity for improved agility

  Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems

• August 06, 2024 06 Aug'24

  Zoom claims AI-first as it debuts Docs on Workplace

  Collaboration and conference technology and services provider launches first product from Workplace portfolio with generative artificial intelligence built in from the ground up to enable the next generation of team collaboration

• August 01, 2024 01 Aug'24

  Businesses fail to deliver consistently positive customer experience

  Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe they can deliver it

• July 29, 2024 29 Jul'24

  AI ‘changing everything’ about customer experience

  Study from customer experience technology provider reveals the profound effect AI is having in its industry, taking it beyond traditional, manual services to more advanced, technological-driven experiences

• July 11, 2024 11 Jul'24

  Zoom unveils no-code workflow builder to boost workplace efficiency

  Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work

• June 27, 2024 27 Jun'24

  Hybrid workers call on employers to increase investment in connectivity

  Survey reveals lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers, forcing a majority of employees to leave their office building simply to make a phone call

• June 06, 2024 06 Jun'24

  Zoom opens immersive Experience Centre in London

  Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment

• June 06, 2024 06 Jun'24

  UK firms still struggling to enable hybrid work

  Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated

• June 05, 2024 05 Jun'24

  Collaboration suffers as businesses fail to adapt workplace technology

  Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types

• May 21, 2024 21 May'24

  Enterprise sector shines in steady Q1 for Zoom

  Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity

• May 16, 2024 16 May'24

  Vodafone Business Ireland and RingCentral team for hybrid work collaboration

  Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work

• May 15, 2024 15 May'24

  HP, Google bring Starline collaboration out of lab and into workplace

  Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance

• April 23, 2024 23 Apr'24

  Vodafone Business aims to help SMEs boost productivity and security

  Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security

• April 16, 2024 16 Apr'24

  Major UCaaS-related outages experienced by 97% of enterprises in 2023

  Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity

• April 02, 2024 02 Apr'24

  Microsoft pushes Teams out of M365 and O365 bundle globally

  Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off

• March 28, 2024 28 Mar'24

  Vonage boosts conversational commerce with GenAI

  Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience

• March 27, 2024 27 Mar'24

  RingCentral goes global with AI-powered contact centre solution

  Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork

• March 26, 2024 26 Mar'24

  Zoom aims to reimagine teamwork with Workplace AI collaboration platform

  Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience

• March 26, 2024 26 Mar'24

  RingCentral looks to ‘reimagine’ business phone system with real-time AI

  Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search

• March 21, 2024 21 Mar'24

  BICS partners with SaaS startup

  Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe

• March 20, 2024 20 Mar'24

  Global UCaaS market set for over 130 million users by 2028

  Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services

• March 18, 2024 18 Mar'24

  Budgets rise as IT decision-makers ramp up cyber security spending

  Few IT leaders surveyed in the TechTarget/Enterprise Strategy Group 2024 Technology Spending Intentions study say they are spending less this year

• March 07, 2024 07 Mar'24

  Western Sydney Metro deploys mission-critical communications for driverless transport

  Nokiar teams with industrial partner to provide IP/MPLS backbone communications network and security solution for new Metro line connecting Australia’s largest city to airport

• February 20, 2024 20 Feb'24

  Telefónica, Matsuko launch holographic meeting experience

  Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings

• February 20, 2024 20 Feb'24

  Vodafone teams with vcita to boost small business digital productivity

  Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services

• February 15, 2024 15 Feb'24

  Nokia intros first OT-compliant GenAI service for connected workers

  Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments

• February 08, 2024 08 Feb'24

  Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace

  Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined

• January 26, 2024 26 Jan'24

  8x8 enhances experience communications as a service suite

  XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations

• January 22, 2024 22 Jan'24

  AI ushering new era of intelligent CX

  Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

• January 11, 2024 11 Jan'24

  Cisco fixes high-impact flaw in unified comms platform

  Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product

• December 20, 2023 20 Dec'23

  Inside Zoom’s generative AI strategy

  Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers

• December 04, 2023 04 Dec'23

  CCaaS platform subscriptions to generate $18bn revenue by 2028

  Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos

• November 29, 2023 29 Nov'23

  AI to drive Zoom to new levels in 2024

  Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs

• November 24, 2023 24 Nov'23

  Eir Ireland transforms contact centres to enhance customer experience

  IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform

• November 22, 2023 22 Nov'23

  Enterprise, large accounts get Zoom ahead of guidance in Q3

  Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance