News

Unified communications

• January 17, 2023 17 Jan'23

  UK businesses urged to move away from ISDN in 2023

  Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology

• January 03, 2023 03 Jan'23

  Cutting-edge contact centre means experience is everything for Bayview

  Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint...

• January 03, 2023 03 Jan'23

  Remote workers shun return to work

  Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for ...

• December 15, 2022 15 Dec'22

  BT boosts network monitoring to improve customer experience

  Comms tech provider’s analytics software selected by leading UK network provider in five-year deal to improve operators’ fixed access customer experience

• December 14, 2022 14 Dec'22

  Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce

  Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

• December 02, 2022 02 Dec'22

  Communications runs in his blood

  Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers

• December 01, 2022 01 Dec'22

  Expectation gap appears between users and managers with hybrid working IT

  Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and...

• November 30, 2022 30 Nov'22

  SMEs put faith in communications technology

  Study from orchestration and digital platform provider shows a ‘new’ kind of small and medium-sized enterprise market, with companies already adopting connectivity technology for business resilience

• November 25, 2022 25 Nov'22

  CityFibre identifies massive economic gains for Cheltenham, Portsmouth areas through full fibre

  Leading independent gigabit broadband provider reveals positive economic and productivity impacts in Gloucestershire and south-coast cities where it has introduced full fibre, running to £145m and £335m respectively

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000

• November 09, 2022 09 Nov'22

  Qualcomm, Renault go up a gear in electric vehicle partnership

  Leading car manufacturer and mobile technologies firm announce plan to enter a strategic long-term cooperation, encompassing co-development of high-performance computing platforms based on Snapdragon Digital Chassis Solutions for next generation of ...

• November 01, 2022 01 Nov'22

  UK hybrid workers feel the strain

  Survey reveals that UK homeworkers suffer most in Europe from a poor working experience, in turn leading to knock-on negative effect in customer experience due to lack of space

• October 28, 2022 28 Oct'22

  Webex looks to enhance customer experiences for digital era

  Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience

• October 27, 2022 27 Oct'22

  Webex claims ‘breakthrough’ advances for hybrid work with innovations, partnerships

  Collaboration tech provider announces major updates to the Webex Suite with new collaboration device and new partnerships to expand its footprint

• October 21, 2022 21 Oct'22

  Execs feel leadership strain in the new normal of work

  Research finds flexible work policies as the leading factor that has improved company culture over the last two years, but burnout is on the rise globally and executive experience scores for overall satisfaction at work have dropped markedly

• October 21, 2022 21 Oct'22

  Orange reveals digital future with 5G innovations

  Operator unveils latest in next-generation infrastructure applications and technologies, including what is said to be a first in Europe – a reflective surface intended to improve network speeds and coverage inside buildings

• October 14, 2022 14 Oct'22

  Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience

  Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology

• October 12, 2022 12 Oct'22

  UK Atomic Energy Authority makes call on new UC telephony

  National nuclear-based research facility replaces inflexible cloud-based system to add agility to enable staff to collaborate more effectively in a hybrid working approach

• October 12, 2022 12 Oct'22

  Meta presents vision for business metaverse

  How can hybrid teams collaborate seamlessly? Meta believes virtual reality tied to business applications is the way forward

• October 11, 2022 11 Oct'22

  Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners

  Global communications and collaboration firm showcases business outcomes at leading expo and announces new strategic partnership with conversational AI provider and cloud telecoms and technology solutions company

• October 04, 2022 04 Oct'22

  Harrison Drury elevates its employee, customer experience with Avaya OneCloud UCaaS

  Solicitor’s transition to cloud-based unified communications-as-a-service platform modernises communications and sets up platform to support business’s strategy of providing a hybrid workplace

• October 03, 2022 03 Oct'22

  Three-quarters of business professionals want to embrace the metaverse

  Study from networking systems, services and software company reveals business professionals’ interest in metaverse pointing to utilising more immersive and connected digital applications in the workplace

• September 29, 2022 29 Sep'22

  BSH Home Appliances takes on Twilio to revamp digital customer engagement

  Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation

• September 22, 2022 22 Sep'22

  Ofcom turns its attention to the hyperscalers

  The regulator sees its role expanding into emerging areas of communications technologies and public cloud services

• September 21, 2022 21 Sep'22

  Mobile operators work on holographic calling pilot

  Thanks to 5G, it may soon be possible add a third dimension to video calls using ‘realistic’ holograms

• September 01, 2022 01 Sep'22

  Oracle Red Bull Racing gets into gear with Zoom to power team unified communications

  Collaboration technology provider’s Chat, Events and Meetings products taken up by championship-leading Formula 1 team to enhance key communications and hybrid experiences on and off the track

• September 01, 2022 01 Sep'22

  Swedish Electronics Protection Act coincides with major cyber spend

  Swedish cyber security law comes at a time of heavy government investment

• August 23, 2022 23 Aug'22

  Continued major customer rise fuels strong second quarter for Zoom

  Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence

• August 18, 2022 18 Aug'22

  Jabra, Lenovo expand collaboration to claim first full Microsoft Teams rooms system

  Purpose-built, modular room kit provides enhanced business productivity and collaboration capabilities for companies looking to upgrade their meeting room technology for the hybrid working world

• August 12, 2022 12 Aug'22

  SMEs overwhelmed by distraction of comms technology, networking platforms

  Study from collaboration workspace and targeted networking platform provider reveals small and medium-sized enterprises are becoming overwhelmed by the noise and distraction of social media channels

• August 09, 2022 09 Aug'22

  Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform

  Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile

• August 04, 2022 04 Aug'22

  Work-from-home slows in US but remains important part of hybrid workplace

  Deloitte survey shows the ways in which people are using connected devices and technology to improve and enhance their lives, in particular dealing with the balance of hybrid work

• July 28, 2022 28 Jul'22

  Digital HQs fundamental to making hybrid work successful, say UK workers

  Business messaging app provider finds cost-of-living crisis is eased by hybrid work, but 66% of employees would look for a new job immediately or within three months if hybrid or remote working was not an option

• July 15, 2022 15 Jul'22

  Cloud comms provider 8x8 claims visual, ‘effortless’ customer experience through CPaaS

  Integrated cloud communications platform provider announces availability of communications management service in bid to allow array of user roles in organisations

• July 13, 2022 13 Jul'22

  Freight forwarding and logistics firm gains extra mileage through CallSwitch UCaaS

  International logistics firm achieves improved business efficiency by replacing legacy VoIP system with hosted telephony solution supporting unified collaboration and communications platform

• July 12, 2022 12 Jul'22

  UK homeworking more than doubles since 2019

  Office for National Statistics roundup of the latest data and analysis on the UK economy, business and jobs finds the number of people working from home in the UK increased by 108.8% between October to December 2019 and January to March 2022

• June 28, 2022 28 Jun'22

  Organisations struggling to support remote and hybrid employees

  Digital workplace productivity report reveals limited workplace technology availability sees average worker operating at 60% capacity

• June 22, 2022 22 Jun'22

  Packaging, translation to the fore in Zoom platform evolution

  Collaboration and conferencing company brings together options for persistent chat, phone, meetings, whiteboard and other features into a single, scalable package

• June 17, 2022 17 Jun'22

  Organisations struggle to support IT in a hybrid work model

  Study from digital employee experience tech firm finds 95% of professionals face disruptive IT issues that hinder productivity, with particular problems regarding remote workers

• June 01, 2022 01 Jun'22

  Executive interview: Jeetu Patel, general manager of collaboration and security, Cisco

  Anyone with an idea can help solve a problem if geography and distance don’t matter when bringing in talent, says Cisco’s collaboration and security chief

• May 30, 2022 30 May'22

  Swim England takes the plunge with CaaS to reap remote work benefits

  England’s national body for swimming deploys communications-as-a-service platform to support remote work for employees and sees benefits such as 35% reduction in monthly platform costs

• May 25, 2022 25 May'22

  Zoom boom continues as it delivers billion-dollar first quarter

  Despite partial return to work and adoption of hybrid rather than permanent home working, collaboration technology provider sees first-quarter total revenue up 12% year on year and +$100,000 customers rise by 46%

• May 23, 2022 23 May'22

  Reimagining the cities of the future in Finland

  New ideas around new space: Helsinki not only imagines, but can see, the cities of the future

• May 19, 2022 19 May'22

  Marsden building society deploys UCaaS to enhance employee, customer experiences

  Regional financial services leader chooses unified communications as a service offering for more agile, flexible and scalable communication to support both immediate needs and long-term growth

• May 16, 2022 16 May'22

  Zoom furthers contact centre expansion with Solvvy acquisition

  In the next step of progression from being the pandemic’s breakout collaboration services leader, Zoom makes strategic buy to add advanced conversational AI and automation capabilities

• May 16, 2022 16 May'22

  Cisco enhances Webex for hybrid with ChomeOS, wellbeing support

  Network and collaboration technology provider enters into partnership with IT giant to build the Webex Meetings PWA for all Chrome OS devices, and introduces collaboration services that support wellbeing

• May 10, 2022 10 May'22

  Avaya extends CCaaS reach on Microsoft Azure

  Avaya and Microsoft expand partnership by pairing CCaaS with Azure to provide more options to increase productivity and customer engagement by accelerating digital transformation initiatives in the cloud

• April 29, 2022 29 Apr'22

  European employers missing the opportunity to automate processes for hybrid work

  The transition to hybrid work has stimulated a shift among employees looking to their business to streamline their workflows, but research finds just a tenth have access to automation tools

• April 28, 2022 28 Apr'22

  Vercom plots ‘spectacular’ entry into global CPaaS market with MailerLite acquisition

  Communications platform-as-a-service market continues hot streak as Polish solutions provider enters the world stage by acquiring global provider of tools for email communication

• April 27, 2022 27 Apr'22

  Disappointing earnings at Google, but cloud still strong

  Google posts first-quarter 2022 revenue of $68bn, but growth is not as fast as last year