News

Business applications

• November 05, 2024 05 Nov'24

  Gartner Symposium: Why ServiceNow wants to be seen as the AI platform for business transformation

  We report on how a deal between ServiceNow and Rimini Street may offer IT leaders an alternative route to enterprise AI

• November 05, 2024 05 Nov'24

  HCLTech to open AI lab in Singapore

  The new facility in Singapore will be the latest in HCLTech’s network of global AI labs set up to help businesses deploy artificial intelligence applications and build local talent

• October 30, 2024 30 Oct'24

  Alphabet results reveal extent of AI-powered programming

  The parent company of Google is using its Gemini generative artificial intelligence tool to code a quarter of new software development initiatives

• October 30, 2024 30 Oct'24

  No simple replacement for digital evidence rules, says Post Office Horizon trial judge

  Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases

• October 28, 2024 28 Oct'24

  Inside Google Cloud’s secure AI framework

  Google Cloud’s secure AI framework that’s integrated into its Vertex AI platform offers practical tools and guidance to manage the lifecycle, data governance and operational risks of AI

• October 28, 2024 28 Oct'24

  How Manulife is empowering sales and call centre agents with AI

  Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes

• October 25, 2024 25 Oct'24

  Lords committee warns about risks of the UK losing its EU data adequacy

  The UK government must work with the European Commission (EC) to secure a renewal of UK’s two data adequacy statuses, says cross-party Lords committee, in stark warning about impacts of losing the ability to seamlessly exchange citizens’ personal ...

• October 24, 2024 24 Oct'24

  Prudential taps AI to improve health insurance experience

  Insurance giant Prudential teams up with Google Cloud to streamline claims processing, personalise healthcare journeys and improve health outcomes

• October 23, 2024 23 Oct'24

  ServiceNow touts Now platform as AI engine for transformation

  At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value

• October 22, 2024 22 Oct'24

  Dell CTO: Enterprise AI poised to take off in 2025

  After a period of experimentation, the building blocks are in place for wider enterprise adoption of AI, says Dell Technologies’ global CTO, John Roese

• October 21, 2024 21 Oct'24

  Techcombank’s tech investments set to fuel record profit

  The Vietnam bank is targeting $1bn in profit in 2024 while maintaining a flat headcount and reducing physical branches, thanks to its investments in artificial intelligence and a data engine

• October 18, 2024 18 Oct'24

  How Philippine Airlines is transforming customer experience

  The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and streamlined internal processes

• October 17, 2024 17 Oct'24

  NCSC chief warns of gap in cyber threats and defence capabilities

  The UK and its allies must take collective action to improve their cyber resilience and repel the increasing volume of severe cyber attacks, says NCSC chief

• October 15, 2024 15 Oct'24

  Tech and digital skills key to improving police productivity

  The Policing Productivity Review sees data and technology as a way of improving productivity and outcomes, as well as a potential means of restoring diminishing legitimacy, but warns there needs to be a revamp in digital skills, investment and ...

• October 15, 2024 15 Oct'24

  UK government unveils AI safety research funding details

  Through its AI Safety Institute, the UK government has committed an initial pot of £4m to fund research into various risks associated with AI technologies, which will increase to £8.5m as the scheme progresses

• October 15, 2024 15 Oct'24

  Hillingdon Council commits £9m to tech revamp in digital strategy

  Hillingdon’s three-year digital strategy will see the council fund attempts to modernise its systems and infrastructure, change how residents interact with the local authority and make better use of data

• October 14, 2024 14 Oct'24

  How Zoom is charting its course towards an AI-first platform

  Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals

• October 10, 2024 10 Oct'24

  Gartner: AI can be catalyst for new business models

  Gartner expert Nicholle Lindner explains how companies like Klarna are leveraging AI to drive new revenue, and what businesses need to consider when embracing the technology

• October 09, 2024 09 Oct'24

  Zoom expands AI Companion capabilities, adds customisation options

  Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform

• October 09, 2024 09 Oct'24

  OpenAI to open office in Singapore to spearhead APAC expansion

  OpenAI will establish a regional hub in Singapore later this year, partnering with the government and AI Singapore to boost AI development across the region

• October 08, 2024 08 Oct'24

  HMS Networks boosts ICT standing with Peak-System acquisition

  Industrial information and technology firm takes full shareholding in industrial communication solutions provider with emphasis on expertise within automotive comms

• October 04, 2024 04 Oct'24

  Meta fuels AI innovation in APAC with accelerator programme

  Meta launches AI accelerator and incubator programmes to support startups and enterprises in building AI applications using its Llama model

• October 02, 2024 02 Oct'24

  India’s fintechs find fortune in underserved segments

  Indian fintech companies are leveraging artificial intelligence and blockchain to address underserved customer segments, unearth hidden revenue opportunities and create innovative products

• October 01, 2024 01 Oct'24

  APAC organisations embrace generative AI

  Study reveals a surge in GenAI adoption across APAC, with businesses looking to train their own models, likely to address specific regional needs and market dynamics

• October 01, 2024 01 Oct'24

  Open source is not a trust issue, it’s an innovation issue

  Businesses are seeing greater value from open source software, such as greater levels of productivity and reduced operational costs

• September 27, 2024 27 Sep'24

  How UEM Sunrise is driving transformation with Salesforce and AI

  Malaysian property developer UEM Sunrise is leveraging Salesforce and AI to boost sales and enhance customer experience while prioritising data sovereignty and a diversified cloud strategy

• September 26, 2024 26 Sep'24

  Auckland museum enhances digitisation efforts with storage upgrade

  A major storage upgrade is enabling the Auckland War Memorial Museum to safeguard its vast collection, ensure digital sovereignty and enhance visitor experiences using AI

• September 24, 2024 24 Sep'24

  NetApp maintains push to data management for AI

  From data storage to intelligent data infrastructure – that’s the plan from NetApp, which has announced data curation for artificial intelligence as well as additions to its ASA and FAS storage arrays

• September 24, 2024 24 Sep'24

  How VMware is supporting AI workloads

  VMware claims its Private AI Foundation with Nvidia platform that speeds up AI deployment in private cloud environments is gaining significant traction in the Asia-Pacific region

• September 23, 2024 23 Sep'24

  Home Office eVisa scheme is ‘broken’, says Open Rights Group

  Digital rights campaigners say the Home Office’s plan to make its new electronic Visa scheme a real-time online-only process is part and parcel of the 'hostile environment' around immigration status

• September 23, 2024 23 Sep'24

  Metro Bank outsources IT to Infosys to cut costs and digitally transform

  Indian IT services giant taken on to support Metro Bank’s digital transformation in multi-year deal

• September 22, 2024 22 Sep'24

  Zendesk debuts outcome-based pricing for AI agents

  Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods

• September 20, 2024 20 Sep'24

  UN body urges ‘globally inclusive and distributed’ AI governance

  A United Nations body set up to investigate the international governance of AI says the nature of how the technology currently operates requires a global approach to regulation that prioritises equity and inclusion

• September 20, 2024 20 Sep'24

  Interview: Keeping SAP ECC running without support

  We speak to the CIO of Spanish gas distribution firm Madrileña Red de Gas about keeping SAP running after official support ends

• September 19, 2024 19 Sep'24

  CIOs urged to pace AI adoption

  At the recent Gartner IT Symposium 2024 in Gold Coast, experts call for CIOs to pace their adoption of AI, manage costs and embrace ‘augmented leadership’

• September 18, 2024 18 Sep'24

  M1 ditches 70% of legacy systems in cloud transformation drive

  Singapore telco M1 is switching off 70% of its legacy systems by the end of 2024 and leveraging Salesforce to offer more personalised services

• September 18, 2024 18 Sep'24

  Dreamforce 24: Salesforce taps Nvidia to power Agentforce

  At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service

• September 18, 2024 18 Sep'24

  Public digital transformation will be challenged by austerity

  Public sector and IT industry figures gathered at TechUK’s 10th annual Building the Smarter State event discussed how Labour’s ‘mission-driven’ policy approach can drive digital transformation efforts in the context of fresh austerity measures

• September 18, 2024 18 Sep'24

  Dreamforce 2024: Salesforce calls on customers to flesh out AI vision

  A stream of customers helped Salesforce make the case for its Agentforce artificial intelligence offering on the opening day of the annual Dreamforce conference in San Francisco

• September 17, 2024 17 Sep'24

  Salesforce’s agentic AI platform to transform business automation

  CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration

• September 16, 2024 16 Sep'24

  Olam Agri to deploy S/4Hana on AWS

  Olam Agri is enhancing its global supply chain by deploying SAP’s S/4Hana ERP suite on Amazon Web Services, leveraging artificial intelligence to streamline operations and mitigate risks

• September 12, 2024 12 Sep'24

  Lord introduces bill to regulate public sector AI and automation

  A private members’ bill seeking to regulate the use of artificial intelligence (AI) and other automated technologies throughout the public sector has been brought to Parliament

• September 12, 2024 12 Sep'24

  Data sharing for immigration raids ferments hostility to migrants

  Data sharing between public and private bodies for the purposes of carrying out immigration raids helps to prop up the UK’s hostile environment by instilling an atmosphere of fear and deterring migrants from accessing public services

• September 12, 2024 12 Sep'24

  UK and others sign first ‘binding’ treaty on AI and human rights

  The UK, US and EU have all signed a treaty from the Council of Europe that aims to mitigate the threat AI poses to human rights, democracy and the rule of law, but commentators say it lacks enforcement mechanisms and creates loopholes

• September 12, 2024 12 Sep'24

  Mainframe teams turn to AI for modernisation gains

  Given the skills crisis, generative artificial intelligence may offer a way for IT and business leaders to modernise their mainframe environments

• September 11, 2024 11 Sep'24

  How Sonar is elevating code quality in the age of AI

  Sonar’s code quality platform helps developers maintain secure, high-quality code amid the rise of artificial intelligence-based coding assistants, now expanding into the Asian market

• September 10, 2024 10 Sep'24

  Oracle lauds customers and cloud collaboration at CloudWorld ’24

  Oracle’s leadership was in celebratory mood opening its annual CloudWorld jamboree, and with its announcement of a new cloud partnership with AWS, multicloud futures were high on everyone’s agenda

• September 10, 2024 10 Sep'24

  Sony Research, AI Singapore to refine Sea-Lion for Tamil

  Sony Research and AI Singapore are collaborating to enhance the Sea-Lion LLM for Tamil, a language spoken in Southeast Asia and India

• September 09, 2024 09 Sep'24

  How MongoDB is driving AI adoption in ASEAN

  MongoDB field CTO Boris Bialek delves into how the company is supporting ASEAN organisations in their AI journey, highlighting the importance of data governance and real-time capabilities in driving successful adoption

• September 05, 2024 05 Sep'24

  Tencent Cloud debuts palm scanning tech in global markets

  Tencent Cloud launches palm verification technology for global markets, offering AI-driven identity authentication to support contactless payments and security access management