Nestlé moves to VoIP to cut costs

Nestlé has a signed a contract “worth tens of millions of euros” to deliver voice-over-IP (VoIP) communications across 1,500...

Nestlé has a signed a contract “worth tens of millions of euros” to deliver voice-over-IP (VoIP) communications across 1,500 global locations to help slash voice call costs.

An Alcatel spokesman said the company's OmniPCX Enterprise systems would be used to replace a large number of the food manufacturer’s 200,000 traditional TDM (time division multiplexing) phone lines over a five-year period.

With 255,000 employees, Nestlé is one of the biggest companies so far to deploy VoIP globally, which provides large savings on international phone calls.

Although the call quality of VoIP can often be inferior to TDM, particularly over busy converged data networks, the cost savings are an increasingly attractive proposition for business and consumers alike.

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