Council trains all IT staff with BCS



IT staff at Knowsley Borough Council have gained an end-user qualification to launch a computer literacy scheme across all user...



IT staff at Knowsley Borough Council have gained an end-user qualification to launch a computer literacy scheme across all user departments.

Virtually all the IT team gained the European computer driving licence, an independent qualification which tests knowledge of word processing, spreadsheets, databases, presentation graphics and network services.

The scheme is run in the UK by the British Computer Society and has notched up almost 40,000 takers in its first 18 months.

Knowsley had three aims in putting its IT staff through the scheme.

"We wanted to raise the skills of IT staff in standard user software," says IT manager Glyn Evans. "High technical ability does not necessarily mean IT staff are also highly competent in these products.

"Second, this was used as a launch event for the scheme in the council. We feel it is important that all users reach at least the skills level of the computer driving licence. This will enable them to have greater awareness of the potential of IT in their jobs. It will also reduce the number of calls for help to the IT division.

"We also saw this as a team building exercise. The division was split in two and each group studied and took the exams together."

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