The London Borough of Waltham Forest has migrated 3,200 desktops to a single network in the final stage of a four-year project to overhaul its IT infrastructure.
The desktops, supplied as a managed service by Dell, are connected to a BT network that is also provided as a managed service.
The council's IT set-up has been transformed from a federal structure, where different front-line services procured their own systems, to a single department.
The reorganisation of IT at the council has seen the head count fall by 20% with the same reduction in costs. A further 15% of IT costs have been saved by procuring hardware and software centrally.
Novell's e-Directory has been implemented as the enterprise managed service for both the desktops and the operating system, and Zenworks is being used to support desktop devices remotely.
Network managed file storage has been put in place so that Waltham Forest can migrate more easily to a storage area network. The San will be implemented in two datacentres when it goes live.
An enterprise resource planning system from SAP that went live in April 2003 is expected to generate a return on investment of 72% by April 2007. Over the past year, the use of the SAP system throughout the council has been increased by integrating it with a customer relationship management application and the authority's asset management software. Business reporting on the SAP system went live in the past few months.
- Migration of 3,200 desktops marks final stage of four-year IT overhaul
- Infrastructure transformed from a federal set-up to a single IT department
- Network managed file storage is in place to allow future migration to San
- SAP enterprise resource planning system integrated throughout council