News

Voice networking and VoIP

• June 19, 2025 19 Jun'25

  Brazil’s defence, public safety agencies unify comms with federal network

  Comms service to integrate existing land mobile radio networks with broadband technology to strengthen collaboration for national security in key Latin America territory

• June 04, 2025 04 Jun'25

  Legends ASM taps Boldyn to enhance fans’ entertainment experience

  Leading UK neutral host provider boosts connectivity at first direct bank arena, laying groundwork for all UK mobile operators to provide uninterrupted, high-speed 5G coverage at the venue

• May 23, 2025 23 May'25

  Enterprise to the fore as Zoom claims strong Q1

  First quarter of 2026 financial year sees AI-first work platform provider break $1bn revenue barrier, with especially strong rise in enterprise business and AI Companion usage, up nearly 40%

• May 22, 2025 22 May'25

  Virgin Media O2 Business offers Microsoft Teams Phone Mobile

  UK operator’s business division looks to offer companies seamless, secure collaboration to support flexible working and gain enhanced productivity

• May 15, 2025 15 May'25

  Lancashire Police extends use of Pronto tech for faster, more effective response

  Northwest of England force unveils next-gen approach to policing with voice-activated systems in vehicles and livestream body cameras that give the control room real-time visibility of incidents

• May 14, 2025 14 May'25

  London Fire Brigade improves emergency response network

  UK’s largest fire service turns to advanced comms tech – including real-time data analytics and social media integration – to make it easier and quicker for the public to contact it and improve its response to emergencies across UK capital

• May 13, 2025 13 May'25

  Surrey Search & Rescue taps Ericsson and UK Connect for critical connectivity

  Advanced connectivity solution that includes vehicle router and ruggedised devices deployed under SARNET initiative helps search and rescue teams respond faster, improving survival outcomes

• April 02, 2025 02 Apr'25

  StarHub trials first 5G cloud RAN network in Southeast Asia

  Singapore telco trials cloud-based radio access network, unlocking new enterprise services and laying the groundwork for advanced 5G and 6G capabilities

• March 19, 2025 19 Mar'25

  Zoom debuts new agentic AI skills and agents for Zoom AI Companion

  AI-first work platform provider expands agentic skills across the entire portfolio using reasoning and memory to take action and orchestrate task execution, conversational self-service and custom agent creation

• March 18, 2025 18 Mar'25

  Cisco unveils Webex agentic AI systems to automate CX, EX

  Mission to transform contact centres into customer experience centres sees systems for core collaboration platform designed to predict and automate customer and employee experiences

• March 13, 2025 13 Mar'25

  Sky Business finds louder voice for collaboration

  Business-to-business division of media and entertainment company announces communications platform to help UK firms boost productivity and collaboration by integrating advanced features like video conferencing

• March 06, 2025 06 Mar'25

  MWC 2025: G+D, AWS reimagine cloud-based eSIM offerings

  Embedded subscriber identity module provider and cloud giant strengthen collaboration to next level by reimagining cloud-based eSIM offerings deployment capabilities, making it more efficient and accessible for enterprise customers

• January 10, 2025 10 Jan'25

  US bank FNBO uses Pindrop to tackle voice fraud, deepfakes

  Learn how First National Bank of Omaha in the US is enhancing customer authentication and verification in its contact centres, eliminating friction points and making life easier for its customer service teams, with Pindrop voice security technology

• December 16, 2024 16 Dec'24

  UK businesses risk disruption as PSTN switch-off approaches

  Third annual state of UK broadband study from independent comms and tech service provider reveals most businesses remain unprepared for transition to all-IP networks

• November 25, 2024 25 Nov'24

  Human-centric AI drives customer experience loyalty

  Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders

• November 18, 2024 18 Nov'24

  Midlands, North East fire and rescue services to use Motorola control room platform

  Comms tech provider continues momentum in UK emergency arena, working with four services in the Midlands and North East to deploy shared control room service

• November 15, 2024 15 Nov'24

  EE scales Ben Nevis mountain rescue connectivity

  Partnership with Lochaber Mountain Rescue Team sees 4G mast fitted with an antenna and cabling to support search and rescue operations in the area

• November 13, 2024 13 Nov'24

  Scottish Fire and Rescue enhances control room tech

  Investment in cloud-hosted command and communications service designed to mobilise firefighters, and help improve safety and security in Scotland

• November 05, 2024 05 Nov'24

  Motorola Solutions expands emergency comms with 3tc acquisition

  Public safety agencies and enterprises comms firm acquires provider of control room software solutions for police and fire and rescue services

• October 21, 2024 21 Oct'24

  Leicestershire Fire and Rescue goes live with emergency response comms

  English Midlands fire service enhances control room communications backbone of emergency response operations, with mobilisation system designed to enhance ability to swiftly and accurately handle emergency calls

• October 11, 2024 11 Oct'24

  WBA OpenRoaming promises new era of digital inclusion across Australia

  Wireless connectivity trade body deploys OpenRoaming services to remote and marginalised Australian communities through community Wi-Fi project encompassing healthcare, education, secure communications and economic development

• October 02, 2024 02 Oct'24

  Tyne and Wear Fire and Rescue Service upgrades control room communications

  Motorola cloud-based solution aims to allow fire and rescue service to respond more effectively by integrating comms into one secure platform and collaborate ‘seamlessly’ with other emergency services

• September 25, 2024 25 Sep'24

  Zoom enriches enterprise solutions offer

  Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations

• September 19, 2024 19 Sep'24

  Zoom and Mitel team to meet enterprise demand for AI unified comms

  Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform

• August 28, 2024 28 Aug'24

  UK Coastguard deploys full-fibre network to enhance operations

  Comms network connecting 163 remote radio sites across 11,000 miles of UK coastline is now operational to ensure effective frontline emergency response continues for thousands of distress calls from the UK’s waters

• August 15, 2024 15 Aug'24

  Cardiff schools turn PSTN switch-off into opportunity for improved agility

  Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems

• August 13, 2024 13 Aug'24

  SITA climbs to the cloud to enhance air transport IT

  Latest implementation of comms solutions by leading provider of IT to the air transport industry taps global comms tech firm to unlock LTE and 5G networks with existing platforms

• July 26, 2024 26 Jul'24

  APAC mobile industry to surpass $1tn by 2030

  The APAC region’s mobile industry is expected to exceed $1tn by 2030 due to the rapid adoption of 5G and AI technologies

• July 24, 2024 24 Jul'24

  Critical Response Group and Intrado elevate emergency response and situational awareness

  Critical incident mapping provider and emergency communication service tech firm partner to enhance response and situational awareness for schools, businesses and other organisations

• July 22, 2024 22 Jul'24

  BT fined £17.5m for ‘catastrophic’ emergency network outage

  UK comms regulator issues fine to country’s leading telco for being underprepared to handle disruption in June 2023, affecting 14,000 emergency calls and lasting 10.5 hours

• July 16, 2024 16 Jul'24

  Sita gains higher altitude for connectivity with Heathrow Airport

  Leading provider of IT to the air transport industry wins longest contract extension to date, with UK’s largest and Europe’s busiest airport to bolster network infrastructure services in expansive estate

• July 11, 2024 11 Jul'24

  Zoom unveils no-code workflow builder to boost workplace efficiency

  Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work

• July 08, 2024 08 Jul'24

  Motorola Solutions to open global R&D centre in Ireland

  Comms tech giant announces opening of research and development centre in Cork to focus on designing software for established land mobile radio portfolio

• June 18, 2024 18 Jun'24

  HPE Aruba Networking to connect new Everton stadium

  Premier League football club inks deal with leading networking firm to become official supplier of soon-to-be-completed stadium

• May 21, 2024 21 May'24

  Enterprise sector shines in steady Q1 for Zoom

  Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity

• May 21, 2024 21 May'24

  CGI selected to streamline UK ESN programme

  Controversial mobile network for UK emergency services mobile communications enters new phase with consulting firm appointed as technology delivery partner

• March 28, 2024 28 Mar'24

  Vonage boosts conversational commerce with GenAI

  Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience

• March 27, 2024 27 Mar'24

  RingCentral goes global with AI-powered contact centre solution

  Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork

• March 26, 2024 26 Mar'24

  Zoom aims to reimagine teamwork with Workplace AI collaboration platform

  Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience

• March 26, 2024 26 Mar'24

  RingCentral looks to ‘reimagine’ business phone system with real-time AI

  Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search

• March 21, 2024 21 Mar'24

  UK government takes measures to boost resilience of 999 call system

  The government is introducing additional safeguards to ensure resilience of the 999 emergency call handling system following a technical fault in 2023

• March 21, 2024 21 Mar'24

  BICS partners with SaaS startup

  Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe

• March 20, 2024 20 Mar'24

  Global UCaaS market set for over 130 million users by 2028

  Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services

• March 14, 2024 14 Mar'24

  Fibre, FWA set the pace in fixed broadband growth

  OECD research reveals that optical fibre and fixed wireless access are the two fastest growing fixed broadband technologies in countries that it covers, with their dynamism in stark contrast to the decline in DSL

• February 20, 2024 20 Feb'24

  EE delivers mobile coverage boost in North Yorkshire

  UK mobile operator has upgraded or built more than 40 mobile masts in North Yorkshire in the past two years, improving connectivity across the county as part of a £1.3bn coverage programme

• January 18, 2024 18 Jan'24

  PSTN switch-off threatens access to adult social care services

  The Public Switched Telephone Network switch-off is threatening vulnerable Londoners access to adult social care and other vital services, as councils are left to manage the cost without financial support from the centre, says London chief digital ...

• January 11, 2024 11 Jan'24

  Cisco fixes high-impact flaw in unified comms platform

  Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product

• December 04, 2023 04 Dec'23

  CCaaS platform subscriptions to generate $18bn revenue by 2028

  Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos