News

Voice networking and VoIP

• January 17, 2023 17 Jan'23

  UK businesses urged to move away from ISDN in 2023

  Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology

• December 02, 2022 02 Dec'22

  Communications runs in his blood

  Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000

• October 28, 2022 28 Oct'22

  Webex looks to enhance customer experiences for digital era

  Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience

• October 14, 2022 14 Oct'22

  Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience

  Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology

• October 12, 2022 12 Oct'22

  UK Atomic Energy Authority makes call on new UC telephony

  National nuclear-based research facility replaces inflexible cloud-based system to add agility to enable staff to collaborate more effectively in a hybrid working approach

• September 29, 2022 29 Sep'22

  BSH Home Appliances takes on Twilio to revamp digital customer engagement

  Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation

• August 23, 2022 23 Aug'22

  Continued major customer rise fuels strong second quarter for Zoom

  Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence

• May 26, 2022 26 May'22

  UK mobile call performance strong and improving

  Research shows that as the UK’s public switched telephone network is upgrading to a fully digital call network, dropped call rates have remained low over the past few years and continue to improve

• April 21, 2022 21 Apr'22

  Zoom adds new round of cyber security enhancements

  Videoconferencing platform Zoom adds multiple third-party security certifications and service enhancements

• April 14, 2022 14 Apr'22

  Openreach accelerates UK full-fibre build

  BT broadband provision division claims significant milestone in its full-fibre build programme, revealing it is more than a quarter of the way to reaching 25 million homes by December 2026

• April 07, 2022 07 Apr'22

  Telent takes the National Express to transform communications for buses across the West Midlands

  Secure digital radio managed service from critical digital infrastructure technology specialist designed to deliver increased flexibility and performance to support leading regional bus provider’s operations

• March 28, 2022 28 Mar'22

  Verizon adds to adapter portfolio to boost 5G fixed wireless access

  Leading comms tech provider certifies C-band 5G adapter to provide connectivity across Ultra Wideband Network to give enterprise and business customers speed, capacity, coverage and performance

• March 17, 2022 17 Mar'22

  Verizon Business enriches mobile endpoint for Microsoft Teams

  Business solutions provider becomes one of the first operators to join forces with IT giant to enable enterprise customers to experience the full power of communications and collaboration system

• March 16, 2022 16 Mar'22

  SmarTone, Ericsson team to empower businesses with industry-first connectivity boost app

  What is said to be a world-first smartphone app will enable 4G and 5G business mobile users to dynamically boost cellular connectivity

• February 21, 2022 21 Feb'22

  Telstra and TPG Telecom strike network sharing deal

  Australia’s Telstra and TPG Telecom have joined forces to share their mobile networks and spectrum in a landmark deal that will expand coverage for both telcos

• January 21, 2022 21 Jan'22

  Majority of UK employees prefer hybrid work

  Survey reveals the importance of hybrid working and shows a degree of WFH fatigue following Omicron, with firms assessing when it will be possible to return to in-person work

• November 12, 2021 12 Nov'21

  Klaxoon enters US and launches next-gen meetings workshop platform for hybrid work

  French teamwork and smart work technology provider unveils its next-generation workshop platform and expands in the US with CEO and key executives

• October 20, 2021 20 Oct'21

  Gitex 2021: Nuuday finds new voice to deliver cognitive customer universe

  Upstart Danish telco deploys communications-as-a-service technology and virtual assistant to restructure business, gain differentiation and extend to new touchpoints in highly competitive local market

• October 08, 2021 08 Oct'21

  Need for work equity and total meeting equality in world of hybrid work

  Research into the evolution of the workplace in the wake of Covid shows hybrid workers embracing anytime working as office culture ‘changes for ever’, but concerns over discrimination, career progression and noise weigh on employees’ minds

• October 08, 2021 08 Oct'21

  Telstra connects direct to Microsoft Azure and Operator Connect for Microsoft Teams

  Australia-based global carrier enhances connectivity to Microsoft cloud services and provides an integrated calling experience via flagship collaboration service

• October 08, 2021 08 Oct'21

  How Zoom is growing its APAC business

  Zoom is driving its growth in Asia-Pacific by embedding business processes into video communications, supporting the hybrid workplace and expanding its headcount in the region

• October 04, 2021 04 Oct'21

  Blackpool transport meets tourism boom with digital network

  Transport services authority of Blackpool looks to benefit from digital radio system being designed and installed by TES Communication Solutions

• August 13, 2021 13 Aug'21

  Tbaytel wraps new voice communications network with Ribbon

  Independently owned telecommunications provider aims to offer its customers premium-quality voice services while reducing power costs and accelerating time to market

• August 04, 2021 04 Aug'21

  Openreach announces 86 new copper network switch-off locations

  BT-owned UK broadband provision firm accelerates its plan to stop selling copper-based broadband and traditional voice services across the UK by 2025

• July 29, 2021 29 Jul'21

  Profits, revenues fall but BT expands 5G, fibre in first quarter

  UK incumbent telco sees profits and revenues fall, but increases capital investments in next-generation wireless and extends Microsoft strategic partnership

• July 01, 2021 01 Jul'21

  Openreach warns UK firms to check comms CPE ahead of analogue switch-off

  Ahead of current analogue phone network reaching the end of its life by December 2025, UK broadband provider advises firms to start checking digital compatibility of CPE such as alarm services, lifts, payment card readers and medical equipment

• June 28, 2021 28 Jun'21

  Virgin Media O2 uses gigabit voucher scheme to connect rural Sussex homes

  Recently merged communications provider announces that it will, for the first time, make use of government’s Gigabit Broadband Voucher Scheme to help residents in West Sussex benefit from next-generation connectivity

• June 22, 2021 22 Jun'21

  Users’ network expectations change in new normal

  Ciena study reveals how sustainability, connected industries and always-on connectivity are shaping the UK’s digital post-Covid landscape

• June 09, 2021 09 Jun'21

  Cisco reveals new Webex to power ‘inclusive’ future of work

  Collaboration suite has new look and feel, and supports hybrid work collaboration at what is claimed to be 40% lower cost than à-la-carte systems

• June 02, 2021 02 Jun'21

  Virgin Media O2 launches with mission to transform UK comms industry

  Drawn-out merger of Liberty Global and Telefónica UK cable and mobile assets comes to fruition under new working brand aiming to power the UK’s recovery and create ‘unbeatable’ choice for consumers

• May 17, 2021 17 May'21

  EE boosts mobile coverage across London’s rail network

  As the UK embarks on the great indoor reopening and workers start returning to the office, BT’s mobile division beefs up mobile network capability along capital’s main commuter rail routes

• May 13, 2021 13 May'21

  Ericsson: 5G already changing smartphone usage behaviour

  Largest 5G consumer study to date finds seven in 10 5G users expect more innovative services and apps, while 20% have decreased usage of Wi-Fi on their phones at home and other locations after upgrading

• May 07, 2021 07 May'21

  Mildenhall claims digital communications upgrade first for East of England

  Openreach focuses on Suffolk market town for the next step towards upgrading to digital services, with properties now unable to buy copper broadband if they are upgrading, regrading or switching provider

• April 27, 2021 27 Apr'21

  Nokia, NewCore Wireless bring 5G, high-end broadband to remote US regions

  Global comms tech provider and regional operator bring next-generation broadband to US tribal nations to empower economic opportunity through support for e-learning, telehealth and remote work during the pandemic

• April 20, 2021 20 Apr'21

  Specific and targeted interventions necessary to ensure UK mobile tech diversification

  UK comms tech industry report highlights that successful diversification will require specific and targeted interventions to stimulate the supply market, de-risk the integration of new suppliers into operator networks and lay the foundations for ...

• March 25, 2021 25 Mar'21

  Qualcomm, 5G RuralDorset seed partnership to trial farming use cases

  Government announces relationship with wireless technology company to work with its DCMS 5G Testbeds and Trials Programme to power smart agriculture for remote farms in the Dorset region

• February 15, 2021 15 Feb'21

  Zoom fatigue kicks in as working from home becomes working from phone

  Research from leading telecoms operator finds over a third of Brits working from home are increasingly switching to mobile data to stay online in lockdown

• January 28, 2021 28 Jan'21

  Collaboration to the fore as ‘staggering’ change predicted for IT in 2021

  With 2020 exposing the leaders versus the laggards in enterprise digital transformation, research shows companies intend to invest in SD-WAN and MPLS, UCaaS and CCaaS to stay competitive in 2021

• January 14, 2021 14 Jan'21

  Zoom reveals phone product spike, public offer price

  Strong service performance, reliability and enterprise-grade features drive uptake of Zoom Phone as still rapidly growing conferencing firm announces $1.75bn share offering

• January 13, 2021 13 Jan'21

  Telstra International appoints South Asia head

  The international arm of Telstra has hired former DXC Technology executive Geraldine Kor as its managing director for South Asia to tap new growth opportunities

• January 11, 2021 11 Jan'21

  Used smartphone sales to dial in near double-digit growth in 2020

  Research shows refurbished and used devices continue to provide cost-effective alternatives for businesses looking to save money when buying a smartphone

• December 21, 2020 21 Dec'20

  5G roll-outs to continue apace in 2021

  New 5G launches will be led by telcos in forerunner markets, but the industry’s near-term outlook will depend on the timing of an economic recovery

• December 16, 2020 16 Dec'20

  Singapore employees want more support for remote working

  Singapore workers faced challenges in accessing internal company resources, spotty connections and had to use their personal devices for business while working remotely

• November 23, 2020 23 Nov'20

  Xbox Series X, PlayStation 5 launches unleash UK network traffic surge

  Game console launches show network providers need to upgrade their infrastructure and invest in the latest networking technology to ensure reliable, resilient and robust performance

• November 13, 2020 13 Nov'20

  IT Priorities 2020: ‘Benestrophe’ for networking as UK IT departments come to terms with new normal

  As 2020 ends, all traditional bets are off as Covid-19 completely changes the landscape of IT, with secure connectivity and cloud emerging at the core of enterprises’ needs for the foreseeable future

• November 08, 2020 08 Nov'20

  Optus to acquire Amaysim, signals decline of MVNO market

  Optus’s A$250m acquisition of Amaysim could signal the decline of the mobile virtual network market, according to Venture Insights

• October 27, 2020 27 Oct'20

  Covid crisis proves tech can replace office space and support cost-cutting at Barclays

  Bank says it will continue to look at its use of office space as it targets further cost-cutting measures

• October 26, 2020 26 Oct'20

  Chatbots will not replace call centre agents

  Chatbots have not lived up to their promises and are better poised to support call centre agents in the blended realm of customer service and employee collaboration, says a regional Avaya executive

• October 09, 2020 09 Oct'20

  CMA asks for right to probe O2/Virgin merger

  Competition and Markets Authority requests right to probe potentially game-changing joint venture that could transform UK’s wired and wireless communications provision