News

Voice networking and VoIP

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork

• March 26, 2024 26 Mar'24

  Zoom aims to reimagine teamwork with Workplace AI collaboration platform

  Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience

• March 26, 2024 26 Mar'24

  RingCentral looks to ‘reimagine’ business phone system with real-time AI

  Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search

• March 21, 2024 21 Mar'24

  UK government takes measures to boost resilience of 999 call system

  The government is introducing additional safeguards to ensure resilience of the 999 emergency call handling system following a technical fault in 2023

• March 21, 2024 21 Mar'24

  BICS partners with SaaS startup

  Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe

• March 20, 2024 20 Mar'24

  Global UCaaS market set for over 130 million users by 2028

  Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services

• March 14, 2024 14 Mar'24

  Fibre, FWA set the pace in fixed broadband growth

  OECD research reveals that optical fibre and fixed wireless access are the two fastest growing fixed broadband technologies in countries that it covers, with their dynamism in stark contrast to the decline in DSL

• February 20, 2024 20 Feb'24

  EE delivers mobile coverage boost in North Yorkshire

  UK mobile operator has upgraded or built more than 40 mobile masts in North Yorkshire in the past two years, improving connectivity across the county as part of a £1.3bn coverage programme

• January 18, 2024 18 Jan'24

  PSTN switch-off threatens access to adult social care services

  The Public Switched Telephone Network switch-off is threatening vulnerable Londoners access to adult social care and other vital services, as councils are left to manage the cost without financial support from the centre, says London chief digital ...

• January 11, 2024 11 Jan'24

  Cisco fixes high-impact flaw in unified comms platform

  Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product

• December 04, 2023 04 Dec'23

  CCaaS platform subscriptions to generate $18bn revenue by 2028

  Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos

• December 01, 2023 01 Dec'23

  Cologne Bonn Airport extends Tetra digital radio network

  German Airport taps Motorola Solutions in 10-year agreement to provide essential radio technology supporting safe and reliable airport services

• November 29, 2023 29 Nov'23

  AI to drive Zoom to new levels in 2024

  Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs

• November 24, 2023 24 Nov'23

  Eir Ireland transforms contact centres to enhance customer experience

  IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform

• October 30, 2023 30 Oct'23

  Danish government extends nationwide Tetra network for first responders

  Danish subsidiary of technology provider upgrades network with latest digital radio technology including enhanced cyber security and connectivity capabilities

• October 23, 2023 23 Oct'23

  Magdi Yacoub Global Heart Centre completes contact centre upgrade

  NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility

• October 19, 2023 19 Oct'23

  Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

  Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...

• October 18, 2023 18 Oct'23

  Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

  Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders

• October 17, 2023 17 Oct'23

  Gitex 2023: Avaya plots generative AI-powered future for customer experience

  Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation

• October 06, 2023 06 Oct'23

  Isle of Wight NHS Trust gives shot in the arm to unified communications

  As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service

• September 26, 2023 26 Sep'23

  BT announces regional roll-out schedule for Digital Voice

  Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital

• September 20, 2023 20 Sep'23

  Zoom aims for contact centre boost with Workforce Engagement Management suite

  Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction

• September 12, 2023 12 Sep'23

  Openreach publishes latest full-fibre build plans

  Voice and broadband divisions of incumbent telco see expansion across the UK, heralding a full-fibre, full-digital communications future

• September 06, 2023 06 Sep'23

  Openreach marks copper network switch-off milestone

  UK telco claims to have marked major milestone on road towards switching off old copper-based phone platform

• August 31, 2023 31 Aug'23

  Teams unbundled in European economic community

  Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams

• August 30, 2023 30 Aug'23

  8x8 adds to AI self-service capabilities with voice interactions for customer assistant

  Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities

• August 29, 2023 29 Aug'23

  More Aussie apartments to get high-speed fibre

  NBN will enter into Area Switch Agreements with corporate bodies to deliver high-speed fibre to some 700,000 apartments across Australia

• August 11, 2023 11 Aug'23

  Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe

  Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform

• August 02, 2023 02 Aug'23

  Scotland’s most remote emergency services connected by 4G coverage

  Operator reveals role in partnership to deliver hitherto unavailable 4G coverage across the Highlands and Islands to help close signal blackspots and connect emergency services across the most remote areas of Scotland

• July 25, 2023 25 Jul'23

  Subscriptions dip, jobs to be cut, but Virgin Media O2 sees positives in Q2

  Second-quarter 2023 results see UK operator increase revenue generation and expand network with particular emphasis on full-fibre, but 2,000 employees set to be axed by the end of the year

• July 25, 2023 25 Jul'23

  Tetra radio users’ comms may have been exposed for years

  A number of flaws in the encryption algorithms used in the secure Tetra radio communications standard have potentially left users exposed to snooping

• July 17, 2023 17 Jul'23

  Zoom doubles down on customer experience in UCaaS play

  Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market

• July 13, 2023 13 Jul'23

  Ofcom opens investigation into Virgin Media contract cancellation

  As Ofcom publishes cost-of-living action plan update on range of work to support hard-pressed households, UK watchdog to probe operator’s contract termination and complaints handling

• June 28, 2023 28 Jun'23

  UK comms regulator to probe BT emergency number failure

  Investigation to assess source and extent of 25 June technical issue causing lack of access to key first response services, including Metropolitan Police, Bedfordshire Police, Suffolk Police, and Cheshire Fire and Rescue

• June 22, 2023 22 Jun'23

  BT begins roll-out of Digital Voice across UK East Midlands

  Latest part of incumbent telco’s strategy to evolve national communications network sees new voice offering deployed

• June 19, 2023 19 Jun'23

  Avaya assures future-proof global communications with Enterprise Cloud

  Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance

• May 23, 2023 23 May'23

  NTT and NARS claim mission-critical comms breakthrough at Narita International Airport

  Comms and IT tech giant partners with radio services provider to interconnect 5G service with the wireless infrastructure at Tokyo’s main airport in a move designed to level up integrated mission-critical communications at international travel hubs ...

• April 20, 2023 20 Apr'23

  3CX incident may be world’s first double supply chain attack

  It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise

• April 12, 2023 12 Apr'23

  Stemmer Distribution optimises communications infrastructure

  Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future

• April 06, 2023 06 Apr'23

  UK emergency services overcharged by £200m a year for comms network

  Tech provider to appeal withering criticism by UK competition watchdog of vast overcharging in emergency services communications network

• March 30, 2023 30 Mar'23

  3CX unified comms users hit by supply chain attacks

  Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors

• March 28, 2023 28 Mar'23

  Zoom announces AI-based collaboration smart companion

  Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility

• March 27, 2023 27 Mar'23

  Tata unveils integrated, simplified cloud-based calling service for global enterprises

  Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features

• March 20, 2023 20 Mar'23

  Zoom strikes unified communications home run in MLB partnership

  Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform

• March 13, 2023 13 Mar'23

  8x8 aims to transform XCaaS customer engagement with AI

  Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI

• March 09, 2023 09 Mar'23

  Vodafone rolls out reliable 4G to nearly 60 rural UK locations 

  Vodafone increases access to a reliable 4G connection across the UK, enabling businesses and customers in rural locations to enjoy faster, more reliable speeds and higher quality voice calls

• February 02, 2023 02 Feb'23

  Symbio acquires Intrado Australia’s UCaaS business

  The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities

• January 17, 2023 17 Jan'23

  UK businesses urged to move away from ISDN in 2023

  Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology

• December 02, 2022 02 Dec'22

  Communications runs in his blood

  Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers