Corus International, formerly British Steel, has invested in a trade management system to reduce the time it spends managing orders.
The Kewill Spex export documentation system, to be implemented next month, is expected to save up to three days of staff time on each of the 200 contracts Corus processes a month.
Corus, which exports eight million tonnes of steel products a year, needed to cut administration process times to protect its margins, said Graham Royle, information systems manager at the firm.
"Spex will eliminate delivery delays and speed up customer payments by ensuring the correct documentation is available," he said.
The project is also expected to improve service by freeing staff to provide feedback to customers.
The system replaces a legacy 16-bit export software application. Corus plans to follow it with an enterprise resource planning system in April 2008. This will save time by consolidating processes into a single work environment.
Royle said the Wysiwyg interface was the key reason for choosing the product. "It was the only one backed by a big company that enabled us to see the effects of changes immediately without needing to preview the document and then go back and make formatting changes," he said.