Councils share services experience

Shared services will be top of the agenda at the annual conference of local authority IT directors association Socitm this week.

Shared services will be top of the agenda at the annual conference of local authority IT directors association Socitm this week.

With the Cabinet Office due to publish a sector plan setting out how local government should share services next month, the issue is a growing concern for many council IT leaders.

As well as a keynote speech by government CIO John Suffolk, delegates at the Harrogate conference will hear the experiences of local authorities that are already sharing front- and back-office functions.

Warwickshire County Council and Warwick District Council introduced a joint one-stop shop 12 months ago. Tonino Ciuffini, head of ICT at the county council, will highlight the way both councils are using a single instance of customer relationship management software to run a contact centre.

Warwickshire County Council is also talking to all the chief executives of the county's district councils about setting up further shared services.

Peter McNaney, chief executive at Belfast City Council, will tell the conference how the 27 local authorities in Northern Ireland are planning to share services.

Representatives of the largest councils have been meeting since May this year to decide which services should be shared and how shared services should be implemented.

● Socitm will today (3 October) announce the winner of its IT Excellence Awards. The three projects on its shortlist are managed by the East Riding of Yorkshire, Hertfordshire County Council and the West Lothian Community Health & Care Partnership.

www.socitm.gov.uk

Read article: One-stop centre


Read more on Business applications

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close