Burger King standardises ERP menu

Burger King is joining a growing number of fast food companies that are standardising their systems on packaged enterprise...

Burger King is joining a growing number of fast food companies that are standardising their systems on packaged enterprise resource planning (ERP) applications by serving an upgrade of SAP's business applications to its end users.

The company last month upgraded its installation of SAP's human resources and finance applications to Version 4.6c of R/3 in preparation for an upgrade of Burger King's existing SAP R/3 ERP application to the mySAP.com suite.

Rafael Sanchez, Burger King's CIO, last week said that during the next year the company plans to turn on treasury, real estate, budget management and self-service human resources applications as part of the migration.

The big appeal of mySAP to Burger King is the software's integration capabilities and technical maturation, Sanchez said. Between about 60% and 70% of the custom modifications in SAP's earlier finance and human resources releases will be replaced by mySAP functionality, he said. In addition, the real estate management application will replace a custom application written in SAP's ABAP programming language.

Burger King was one of the first companies in the fast food business to abandon a mix of homegrown applications and standardize on ERP software. In general, however, companies in industries such as fast food and retail have been slower to adopt ERP technology than manufacturers, said Peter Abell, an analyst at AMR Research.

Companies sometimes face considerable rollout challenges, especially if their corporate IT systems are linked to individual stores or franchises that have workers who are relatively unfamiliar with technology, Abell said.

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