Dell enlists EDS

Dell has struck a deal with help desk outsourcer Electronic Data Systems in a bid to broaden Dell's desktop Seat Management...

Dell has struck a deal with help desk outsourcer Electronic Data Systems in a bid to broaden Dell's desktop Seat Management offerings.

Targeting companies with 1,000 to 10,000 PCs, Dell will offer EDS' end-user help desk services, asset management, hardware maintenance, configuration management and install services as pre-packaged bundles for its corporate range of Latitude notebooks, Optiplex PCs, and Precision workstations, according to Bill Peterson, director of Dell services marketing.

Offered at a per-PC rate of $70 to $90 (£49-£63), the two companies expect the Seat Management service alliance to generate more than $500m in sales over the next five years.

By integrating EDS services with Dell hardware, Dell's fortified Seat Management service aims to give Dell's enterprise customers not only a single point of accountability for PC technical issues but also a faster service, said Peterson.

"[Dell has] been doing seat management on a custom basis. Now with EDS we are standardising it, creating a repeatable, consistent set of processes and tools for PC support," said Peterson. "Typically, when these services were requested before [the EDS relationship], they could take months. Now we can evaluate more quickly."

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