Mobile phone directory crashes as users rush to take numbers off

A controversial mobile phone directory has been suspended after being inundated with requests from people who want their details removed.

A controversial mobile phone directory has been suspended after being inundated with requests from people who want their details removed.

118800.co.uk said it is not taking requests either via the website or over the phone for people's mobile numbers.

The company said on its website that it is making "major improvements" to its beta service. It said all ex-directory requests made by people in the directory to date are being processed, and further requests will be taken once the service is back up and running.

"We will take further ex-directory requests when the service resumes. We will not be taking ex-directory requests by phone or text whilst the service is not operational."

The directory holds about 15 million phone numbers, with the owners reported to be hoping to increase this to 42 million numbers.

Earlier this week the website appeared to crash under a traffic surge after mobile phone users decided they wanted their numbers taken off the directory.

Bob Dowson, director at website monitoring specialist Site Confidence, said, "Prior to the launch of the service, media coverage suggested that many people would have concerns over the privacy of their details and want to remove their numbers from the directory, yet it appears that 118 800 has completely underestimated demand."

The company said it would be back "as soon as possible" with an improved service.

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