VoIP management guide

A guide to help voice and data pros map a plan to the right combination of software and services within the VoIP management cycle

Successful  management of Cisco's VoIP  demands a confident, proactive approach. Network managers armed with trusted research, vendor support and a comprehensive management strategy based on a lifecycle approach will bypass uncertainty and ease manageability of the Cisco enterprise VoIP platform. This guide will help voice and data pros map a plan to the right combination of software and services within the VoIP management cycle.


Cisco VoIP requires proactive management
VoIP management: Required management tasks
VoIP management lifecycle
Selecting a VoIP solution
Enterprise VoIP management solutions
Recommendations and summary


About the author:
Zeus Kerravala is senior vice president of Yankee Group's infrastructure research and consulting. His areas of expertise involve working with customers to solve their business issues through the deployment of infrastructure technology solutions, including switching, routing, network management, voice solutions and VPNs.

Before joining Yankee Group, Kerravala was a senior engineer and technical project manager for Greenwich Technology Partners, a leading network infrastructure and engineering consulting firm. Prior to that, he was a vice president of IT for Ferris, Baker Watts, a mid-Atlantic based brokerage firm, acting as both a lead engineer and project manager deploying corporate-wide technical solutions to support the firm's business units. Kerravala's first task at FBW was to roll out a new frame relay infrastructure with connections to branch offices, service providers, vendors and the stock exchange. Kerravala was also an engineer and technical project manager for Alex. Brown & Sons, responsible for the technology related to the equity trading desks.

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